dead pixels and backlight leak

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brownbox

149 posts

Master Geek

#26382 20-Sep-2008 20:44

ive got 2 problems with my iphone 3g. Well not really problems, just concerns.

1. The backlight leaks on the left side of the screen, between the chrome bezel and the glass front. There are two 3mm gaps at the volume keys where the backlight shines through. Very annoying at night watching movies.

2. 6 dead/stuck pixels. 2 in the middle, one in top left, two in top right, and one at the bottom. Ive tried running videos of flashing colours overnight, and all i got was a flat battery.

Should i worry about it? If i get a warranty replacement, will it have the same problem? Ive read that theres a high problem rate with the iphone 3g models, so im thinking ill just be getting myself into a whole lot of work, for something that might not be fixed. Any chance of vfnz giving me a refund?

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606 posts

Ultimate Geek
+1 received by user: 24

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#165869 20-Sep-2008 20:51

ive got two light leaks in exactly the same places. think thats normal. As dead pixels i only have 1. Ive also got light cracks near the volume botton but if your dead pixels are annoying you you might aswell take into vodafone and see what they say.

brownbox

149 posts

Master Geek

#165870 20-Sep-2008 20:59

they dont annoy me as much as the feeling that i paid top dollar for a phone that has problems. Ill get in touch with vodafone and see wat they say

raab

262 posts

Ultimate Geek
Inactive user

#165976 21-Sep-2008 12:14

I took mine back with one dead pixel, not paying $1100 for that kind of sh*t

brownbox

149 posts

Master Geek

#166054 21-Sep-2008 16:14

i havnt contacted vodafone yet but i did just notice something....
upon studying the screen, one of the dead/stuck pixels appears to have dissapeared, and another has formed on the other side of the screen. Aswell as this, there are three pieces of dust/mystery white spots under the glass.

kidnz

3 posts

Wannabe Geek
Inactive user

#166124 21-Sep-2008 22:03

Is vodafone gonna replace your iphone in any chance? I might go replace mine, cuz my screen look yelowish compare to 3 other iphones.

brownbox

149 posts

Master Geek

#166126 21-Sep-2008 22:22

well i emailed them, but i dont think i will get a reply for a while (they said they were busy and their email response system may be a little slow). If theres no reply by tomorow, i will ring them and "gently persuade" them into a deal of some sort. If they dont refund or replace, they will hear about it.

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paradoxsm

3000 posts

Uber Geek

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#166135 22-Sep-2008 00:19

I'm getting quite relieved I never bought one now, and my HTC touch has full flash support anyhow. :-)

steve98

1400 posts

Uber Geek
+1 received by user: 252

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#166152 22-Sep-2008 08:29

paradoxsm: I'm getting quite relieved I never bought one now, and my HTC touch has full flash support anyhow. :-)

OK, since that is completely irrelevant to this thread and bordering on schadenfreude, I have to respond.

Dead pixels is *not* a normal 'feature' of an iPhone - trust me. This chap has been unlucky, but Apple will sort it out for him. Having owned both an HTC / Okta Touch and an iPod Touch (which runs the same OS as the iPhone), and therefore having a balanced viewpoint, I can tell you that you don't know what you're missing with your HTC Touch! 'Full' flash support is kind of a farce on such a low-res screen. You're either going to get a 'centre cut' portion of a flash rendered page that you would have to scroll around to see, or you're going to get a scaled-down-to-the-point-where-you-can't-even-make-it-out-any-more version of the version. Even a YouTube video at its normal, embedded size would be too high-res to fit on that screen, even if the processor was fast enough to play it (which I'm pretty sure its not), and not to mention the lack of wifi forcing you to view the net over the Telecom network - dread to think how much money you'd be wasting viewing flash sites!

Sorry Paradoxsm, I get the feeling you're trying to make yourself feel better for not buying one but trying to rub salt into a wound that isn't even open is a bit off...

Steve

freitasm

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Geekzone

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#166154 22-Sep-2008 08:34

steve98: and not to mention the lack of wifi forcing you to view the net over the Telecom network - dread to think how much money you'd be wasting viewing flash sites!

Telecom still offers a $57/1 GB plan, with $10 for an extra 1GB. I don't think the price for data is something to compare in this case.

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steve98

1400 posts

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#166155 22-Sep-2008 08:34

brownbox: well i emailed them, but i dont think i will get a reply for a while (they said they were busy and their email response system may be a? little slow). If theres no reply by tomorow, i will ring them and "gently persuade" them into a deal of some sort. If they dont refund or replace, they will hear about it.

If you don't get any joy with Vodafone, try Magnum Mac. They're an authorised Apple repair agent and they also sell iPhones so as long as the unit is under warranty I'd imagine they would repair it for you. I have dealt with Magnum Mac a couple of times and find them to be excellent - they will know from experience that several dead pixels is not normal.

Steve

kidnz

3 posts

Wannabe Geek
Inactive user

#166194 22-Sep-2008 10:42

steve98:
brownbox: well i emailed them, but i dont think i will get a reply for a while (they said they were busy and their email response system may be a? little slow). If theres no reply by tomorow, i will ring them and "gently persuade" them into a deal of some sort. If they dont refund or replace, they will hear about it.

If you don't get any joy with Vodafone, try Magnum Mac. They're an authorised Apple repair agent and they also sell iPhones so as long as the unit is under warranty I'd imagine they would repair it for you. I have dealt with Magnum Mac a couple of times and find them to be excellent - they will know from experience that several dead pixels is not normal.

Steve

Can you really do that if you bought it from vodafone? I bought my iPhone from 171 Queen St though. I thought we have to go the same shop in order to exchange. Anyway, I talked with one 1 my friend working in vodafone about my screen, he said vodafone gonna replace my iphone for sure :D.

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brownbox

149 posts

Master Geek

#166562 23-Sep-2008 17:06

so i rang tech support, who referred me to the online store, who referred me to iphone support, who referred me to online store, who referred me to apple care, who referred me back to vodafone which is when i ran out of time.

By the sounds of the apple care guy, ill have to send it to vodafone, who will either give me a on the spot replacement, or they will send it away for fixing. the battle continues

EDIT
I have to take it into a vf shop, and theyll send it away to be fixed, and if its too hard to fix, they will replace it. Approx time probably 1 week +

To me, thats pretty BS, and I imagine to someone who actually relied on their phone for business, this would be a massive inconvenience. If apple replaces it, i will be happy. If apple tries and fails to fix it, you will hear from me again.

paradoxsm

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#166621 23-Sep-2008 20:31

Ok yes I admit I was trying to be a little cheeky, though I had high hopes that the new iphone might have fixed the shortcomings in the previous model but it was pretty much the same stuff a year on and I was rather dissapointed,
Then there are all the issues, the 3 people I know have all had problems, One garbles speech and drops calls and does not respond to network. The second has cracking creaking back plastic and now a part has come away and the third has got a cluster of stuck pixels. The one person whom stuck with the older model has had a flawless run though asides not so good RF performance and I think the flat metal back is much nicer.

Touch flash support is far from glamourous but the support is there if you need it. (booking many travel websites, formatting etc) it's actually quite capable of running the streaming audio players out there and quite quick considering it's a 400MHz processor (mp3tube for example) but video chokes it down (youtube which DOES work but is very choppy)

Ironically the touch tried to be an iphone and fails miserably lamely at doing that. when that extra "i-Touchflo-me-too" software is removed, a very quick robust WM6 device is revealed.

brownbox

149 posts

Master Geek

#167466 27-Sep-2008 10:04

just got a call from my local vodafone shop. The iphone has come back from repairs and they said the gap between the screen and the bezel was a manufacturing fault and the dead pixels would require the screen to be replaced, so they just replaced the whole phone.

Well done apple! And it took a total of 2.5 days.

s.joseph

606 posts

Ultimate Geek
+1 received by user: 24

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#167471 27-Sep-2008 10:30

how many people have backlight leak, i have it but itsonly noticeable at night, no need to get repaired right?

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