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638 posts

Ultimate Geek

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#265510 24-Jan-2020 20:07
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iPhone 11 iOS 13.3
IPad 10.5 Pro iPad os 13.3
Outlook iOS V 4.21.0
Apple Watch series 3 watchOS 6.1.1

I have been using Outlook for several years without issue. The latest update has caused a very odd fault. In Outlook I have an Inbox and then >10 folders that I drag & drop emails into. Now when I get an incoming email, I get a notification and I can see & read it on my Watch. There is a Red badge on the Outlook icon but when I open the Inbox there is no email visible. If I toggle the Focused In box on and off the email will show up. I then go through each folder and open it. All previous emails download in to these folders fine except I get can anywhere through a couple or 7 or 8 folders and it stops loading the previous emails and freezers. All emails then disappear from earlier orders.
I have done everything I can think of the fix this. Signed out & back in. Deleted the app and reloaded and started from scratch again. All this without luck.
I have reached out to MS and they have not replied as yet.
Has anybody else got this issue or any feedback?
TIA.

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  #2406237 24-Jan-2020 20:42
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Don't think this is an Outlook problem, but iOS 13. Pretty much every version of iOS 13 seems to have mail display issues. I get very similar behaviour even on an iCloud address, so don't think it's anything to do with 3rd party mail servers.


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  #2406289 24-Jan-2020 21:39
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What's wrong with the built in mail app?  Is this for an outlook/msn/Hotmail account or exchange?


 
 
 
 




638 posts

Ultimate Geek

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  #2406293 24-Jan-2020 21:47
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MadEngineer:

What's wrong with the built in mail app?  Is this for an outlook/msn/Hotmail account or exchange?


Exchange. I have access to a shared email folder and that won’t work with the built in email app.

626 posts

Ultimate Geek

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  #2406333 25-Jan-2020 00:13
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RunningMan:

 

Don't think this is an Outlook problem, but iOS 13. Pretty much every version of iOS 13 seems to have mail display issues. I get very similar behaviour even on an iCloud address, so don't think it's anything to do with 3rd party mail servers.

 

 

I think OP is using the Outlook app rather than Apple's Mail app.


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  #2406393 25-Jan-2020 07:37
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Ah yes, I see that now


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