Apple support contact?

Forums › Apple iOS and devices › Apple support contact?

Senecio

2881 posts

Uber Geek
+1 received by user: 3199

ID Verified

Lifetime subscriber

#270106 23-Apr-2020 15:41

Does anyone know how to contact Apple support directly?

My wife has smashed her iPhone 8 screen and we've initiated a send in repair request. All good, waiting for the box to be sent our way and understand we may have wait during lock down. However, they've billed us twice for the $269 + GST and I can't find anyway to get in touch with them to sort out the double billing. Their contact us page just tries to guide you through self help guides/

https://support.apple.com/en-nz/contact

How can I just send them an email quoting my job number to get them to sort out the double billing?

Batman

Mad Scientist
30047 posts

Uber Geek
+1 received by user: 6235

Trusted

Lifetime subscriber

#2468726 23-Apr-2020 15:46

0800-692-7753

richms

29251 posts

Uber Geek
+1 received by user: 10359

Trusted

Lifetime subscriber

#2468744 23-Apr-2020 15:55

Are you sure that its not an authorization and then a charge? Apple have a habit of that.

Richard rich.ms

RunningMan

9325 posts

Uber Geek
+1 received by user: 4967

#2468759 23-Apr-2020 16:26

@senecio about half way down the page you linked it a massive link to Support by Phone. That page has the number for each country. IME they are normally very helpful by phone.

tardtasticx

3085 posts

Uber Geek
+1 received by user: 483

#2468773 23-Apr-2020 16:44

As above check one isn’t an authorisation hold.
From experience they authorise the card once during setup of the order then do a proper charge later.
The authorisation drops off in a few days.

If your online banking doesn’t say if it’s a pending/hold charge, speak to the bank they will be able to confirm.

Senecio

2881 posts

Uber Geek
+1 received by user: 3199

ID Verified

Lifetime subscriber

#2468819 23-Apr-2020 18:02

All sorted thanks.

Got through to customer service, for the life of I couldn't find that on the contact page. It was definitely a double charge. I don't it at the time as it was late at night but they believe there might have a browser time out or something during the credit card authorisation step so it had actually set up two repair requests. Had to be careful that we cancelled the correct one but the customer care rep did a great job of stepping through the process.

RunningMan

9325 posts

Uber Geek
+1 received by user: 4967

#2468821 23-Apr-2020 18:04

Senecio:

Got through to customer service, for the life of I couldn't find that on the contact page.

Need more coffee!