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5287 posts

Uber Geek


#271786 26-May-2020 22:05
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Evening,

 

Tonight my wife purchased an App store topup for my boy's iPad, which we purchased several years ago. The problem is, we don't remember the passcode in order to top up his Apple account.

 

Trying to talk to Apple Support wasn't much help in that regard - they reset the password (eventually) but we can't retrieve the passcode.

 

Apparently this used to be done by SMS but now you need to install an app on the device...which we can't because we don't know the passcode...so stuck in a vicious loop.

 

Anyone got any tips on a way we could retrieve this code, without going through the process of having to totally reset the device? It's been nothing but frustrating trying to get this sorted.


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  #2492404 26-May-2020 23:18
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This sounds like the screen time passcode has been forgotten. https://support.apple.com/en-nz/HT211021 may be useful.






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  #2492408 26-May-2020 23:30
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... Apparently this used to be done by SMS but now you need to install an app on the device ...

 

You can install one of many Two Factor Authentication (2FA) / Multi Factor Authentication (MFA) / Two Step Verification (2SV) apps like Authy & Google / Microsoft Authenticator, Apple doesn't require that if you have a second device linked to the account. It will simply send the 6 digit code to the trusted device? See Get a verification code and sign in with two-factor authentication. Is this what you are talking about?

 

On a computer, browse to https://www.icloud.com & try to log in? With the reset password, do you get the 6 digit verification code screen?
Click to see full size

 

Click on "Did not get a verification code" and chose an alternative?

 

Maybe that gets you somewhere.





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Uber Geek


  #2492409 26-May-2020 23:35
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Thanks for the suggestions, it's locked out for 48 hours now so we'll have to try after this. Cheers.


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  #2493932 28-May-2020 21:52
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This happened on my wifes old ipad, forgot passcode, we ended up just plugging it into her mac and factory resetting it.

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  #2494408 29-May-2020 15:42
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@quickymart: Thanks for the suggestions, it's locked out for 48 hours now so we'll have to try after this. Cheers.

 

48hrs later, any success?





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5287 posts

Uber Geek


  #2494583 29-May-2020 19:07
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Sadly no, they changed it to 13 days. So I'll check in again in around 2 weeks.

 

Wife lost it with Apple but they were quite useless and their live chat didn't help with anything, probably too hard to go off the script.




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Uber Geek


  #2511663 24-Jun-2020 19:03
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Update: we've been through password recovery twice, and we've assigned a new password successfully for his iTunes account.

 

However. It is now asking for a previous passcode (we've setup a new one) - which was last changed 3 years ago and wasn't used after it was set; no one remembers what it was.

 

Apple's security system is ridiculous - you need another Apple device to change anything but we don't have one.

 

Any suggestions? please? (apart from changing to Android).


 
 
 
 


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  #2511671 24-Jun-2020 19:12
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Could you DFU mode the iPad and restore the iPad using a PC (Set it up fresh)? Would still need the iCloud password for the setup, but would at least get you into the iPad. 





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  #2511826 24-Jun-2020 22:25
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Sounds like encryption for iCloud. Assuming there is nothing that you want to keep, you should be able to tell it you don't have access to the passcode and eventually, it will give you the option to reset encrypted data.








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Uber Geek


  #2512512 25-Jun-2020 20:49
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Sorted: wife deleted the encrypted data, and apparently everything is all back to normal now.

 

Thanks for all the suggestions, much appreciated.


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