iOS 13.5 issues? - battery, background apps running

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Prudle

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#271837 28-May-2020 20:02

Hi - wondering if anyone else experience some battery issues and apps running continually in the background with the 13.5 update?

Phone is iphone X with 87% health battery.

I'm currently experiencing a situation where the phone seems to think it's charging (lightning bolt icon) but the battery doesn't actually increase charge - steadily decreasing over the day despite being plugged in most of the day.

Have done the usual steps of reboots, forced reboots, network settings reset etc.

Also noted an app had been consuming large amounts of power in the background when I'd set all apps not to be able to update in background.

Wondering if both issues are related to 13.5 which I installed 2 days ago....

Anyone else?

RunningMan

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#2493892 28-May-2020 20:18

Noticed exactly the same issue. Rapid battery drain and when checking, a single app (background refresh is disabled) was chewing it up. Haven't noticed any issues with charging.

Batman

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#2493914 28-May-2020 20:57

re not charging - once my phone was not charging and the shop dug out a pile of lint from the lightning port with a toothpick and then it charged. another time i changed the cable from a 3rd party to a genuine apple cable and it charged.

Nate001

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#2493989 28-May-2020 22:56

I’m on a 6S and the 13.5 update actually fixed my battery issues. Pre update I was having problems similar to you. Walking around attached to batt bank but now I can get most the day.

Have you unchecked “optimised battery charging” option? That might help with the no charge progress while plugged in.

Handsomedan

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#2494094 29-May-2020 09:02

I've been using the Betas of 13.5 for a while. Only experienced these sorts of issues a couple of Betas ago.

Does sound a bit like lint in the port, TBH

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Prudle

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#2494140 29-May-2020 09:48

Thanks, but don't think it can be lint - first thing I tried was cleaning out the port.

Plugged in or on an inductive charger, the iphone does the 'jolt' as it senses power and battery icon changes to display the lightning bolt icon, but the battery charge doesn't increase.

Downloading 13.4.1 and will try restoring (assuming that's still a signed install)

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#2494278 29-May-2020 11:41

Prudle: Thanks, but don't think it can be lint - first thing I tried was cleaning out the port. Plugged in or on an inductive charger, the iphone does the 'jolt' as it senses power and battery icon changes to display the lightning bolt icon, but the battery charge doesn't increase. Downloading 13.4.1 and will try restoring (assuming that's still a signed install)

I suggest giving a good clean with proper tools to take out any lint. When my phone had lint I tried to clean it too. Also looked at it and couldn't see any lint. Serious. The guy from the shop pulled out a big chunk. I think it was a tooth pick but then again I don't think he showed me his tool - IIRC now, he did the surgery inside the workshop where I wasn't able to watch.

Another drama is make sure you're using genuine cable. With my luck, every 3rd party cable I've ever bought were constructed with strands of hair and probably has no conductive wires in them. They look very cool and fancy but they don't charge anything - not just Iphones - the Android ones I bought are the same. Made of plastic with no internal wires to conduct charge.

If these 2 are definitely looked at, then it's the charging module ...

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BlinkyBill

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#2494309 29-May-2020 12:36

Prudle: Thanks, but don't think it can be lint - first thing I tried was cleaning out the port. Plugged in or on an inductive charger, the iphone does the 'jolt' as it senses power and battery icon changes to display the lightning bolt icon, but the battery charge doesn't increase. Downloading 13.4.1 and will try restoring (assuming that's still a signed install)

If the charging issue was a software problem, it would be widespread and widely reported. It isn’t, and is much much more likely to be a hardware problem.

Prudle

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#2495726 31-May-2020 15:48

Well, if anyone is interested, this seems to have resolved ... somehow.

Tried to do a 'restore as new', and 13.5 firmware installed but failed on verification with error 14 (many times) and once with error 75.

(14 seems to be related to, depending who you believe, USB issues, or checksum verification of the ipsw)

Result was looping of this iphone needs to be restored' etc. This occured with combinations of 4 USB cables, imac and macbook.

In the meantime replaced battery thinking it might be hardware (original issue of running fine on battery but battery not charging when plugged in).

Didn't help, but at least had a restore-looping iphone with fresh battery.

Eventually deleted 13.5 ipsw from itunes folder and tried restoring again (itunes downloaded yet another copy of 13.5 ipsw).

This time it worked.....

Still unsure what actually solved it ....

Anyhow, thanks everyone who offered suggestions.

Wizzid

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#2496228 1-Jun-2020 17:07

Good to hear of your ultimate success. Thanks for posting.

Handsomedan

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#2496456 2-Jun-2020 09:18

Glad it's fixed.

As is so often the case with iOS - no real positive pointer on what was the cause?

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DjShadow

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#2496828 2-Jun-2020 15:24

iOS 13.5.1 has been released, be interesting to see this if this helps battery drain

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BlinkyBill

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#2496834 2-Jun-2020 15:40

DjShadow:

iOS 13.5.1 has been released, be interesting to see this if this helps battery drain

this is a security fix only. Closes the jailbreak that’s out there. There is no battery drain issue relative to the software.