HELP iphone keypad doesn't let me choose menu options (eg push 1 for office)

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Forums › Apple iOS and devices › HELP iphone keypad doesn't let me choose menu options (eg push 1 for office)

duckDecoy

896 posts

Ultimate Geek

#289982 13-Oct-2021 12:54

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I have an iPhone SE 2020, OS 14.7.1

If i call a number and it answers with menu options to select, e.g. push 1 for office push 2 for sales etc, I can push my keypad but it does nothing. Eventually the call terminates.

It doesn't matter if i have it on speakerphone or not, it simply doesn't work.

Anyone have any ideas?

RunningMan

8953 posts

Uber Geek

#2794454 13-Oct-2021 13:27

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Update the iOS would be the first thing to try so that all the bug fixes are rolled in.

nzjwnz

40 posts

Geek

#2794459 13-Oct-2021 13:31

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Are you using the ‘Active’ keypad? There is one keypad for sending dtmf tones and another for making other calls

Edit: this explains better:
https://macreports.com/how-to-fix-iphone-keypad-not-working-during-calls/

duckDecoy

896 posts

Ultimate Geek

Subscriber

#2794466 13-Oct-2021 13:49

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Restarted a few times and now it suddenly works. I will update to the latest OS though as suggested anyway.

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