iTunes iPad Restoration Failing

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mudguard

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#290569 20-Nov-2021 14:13

NB I'm an Android and windows user. I use an iPhone for work which is locked down so it really just calls and emails as far as using iOS. Like many I've got my parents who are in their sixties onto Apple devices.

Now their iPad Air 2 (I'm fairly certain, will be six or seven years old) has the iPad restore screen. I'm not sure what promoted it, but usually when I visit I have to update their various devices. They also using an ageing XP laptop so iTunes will no longer work.

I have their Apple IDs and passwords saved with me so I sent them an old laptop that I'd installed the most recent version of iTunes on and sent it to them.

Only nothing is happening. I was hoping once they signed into iTunes on the laptop (which they have successfully) it would allow the iPad to reboot/restore. I'm fairly confident I had set their various devices to back up to iCloud but it is difficult for me to tell over the phone.

So is the iPad bricked? I don't think there is anything super critical on there, but it is likely to sit around unused until I'm back there in person.

JayADee

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#2820057 26-Nov-2021 21:38

It isn’t likely bricked, they're hard to kill, but you probably have to do some button mashing in a sequence on the iPad to get iTunes to recognise it has an iPad that needs restored and for iTunes to then pop up a window that asks if you want to restore it. Try here: https://support.apple.com/en-us/HT203122

mudguard

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#2823286 2-Dec-2021 15:13

JayADee:

It isn’t likely bricked, they're hard to kill, but you probably have to do some button mashing in a sequence on the iPad to get iTunes to recognise it has an iPad that needs restored and for iTunes to then pop up a window that asks if you want to restore it. Try here: https://support.apple.com/en-us/HT203122

To update this. They wound up taking it somewhere who were able to reset for $30. A good outcome but still frustrating as they didn't need to hand over their pin/password so presumably the place does as you mentioned, a combination of button pressing.

JayADee

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#2832784 15-Dec-2021 11:47

Most likely. I've had to do the same to a fair few at work. Sometimes it takes multiple attempts if it's being really stubborn. Thanks for the update.