IOS devices can’t use outlook mail

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Loismustdye

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#291969 16-Dec-2021 15:14

This happened on. Oth my iPhone and iPad today, both suddenly asked for outlook password for my hotmail account (I use the iOS mail app) and when I then enter it I get the error saying it can’t authenticate the account.
I updated the iPhone to the latest iOS after this occurred and still have the same issue.

anyone else having similar issues?

hamish225

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#2833542 16-Dec-2021 15:18

No issues for me with a hotmail.com and an office 365 for business one.

if it's IMAP I would remove and re-add the accounts. fixes all, nice and quick. Don't do it if you don't know your password though.

*Insert big spe*dtest result here*

DjShadow

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#2833544 16-Dec-2021 15:22

Microsoft 365 status is saying people are unable to connect to their mailboxes, this will effect hotmail

wellygary

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#2833546 16-Dec-2021 15:23

This thread from the end of last year indicates that logging into hotmail (Outlook.live.com) via the web might solve the problem,

Seemed to flush out an authentication problem similar to what you describe

https://answers.microsoft.com/en-us/outlook_com/forum/all/cant-authenticate-outlook-on-ios-mail-app/6adcbb79-f5d5-4e8c-8426-54964b74e226

littlehead

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#2833547 16-Dec-2021 15:29

We frequently get issues with office365 authentication/entering new password for users using the iOS Mail app that sound similar to this. I would think consumer Hotmail uses the same or similar authentication.

A couple of tricks to try:

Try clearing the Safari browser cache/storage and then try re-entering your password. Don't have the exact procedure as I don't have an iPhone but think it is Settings -> Safari -> Clear Cache or similar.
Try using another browser as your default browser. Download Chrome or Edge and set one of those as your default browser. Then try authenticating again. Again, not sure where the setting to set it as default is.

xpd

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#2833549 16-Dec-2021 15:32

Global O365 outage atm.

XPD / Gavin

LinkTree

Loismustdye

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#2833552 16-Dec-2021 15:34

wellygary:

This thread from the end of last year indicates that logging into hotmail (Outlook.live.com) via the web might solve the problem,

Seemed to flush out an authentication problem similar to what you describe

https://answers.microsoft.com/en-us/outlook_com/forum/all/cant-authenticate-outlook-on-ios-mail-app/6adcbb79-f5d5-4e8c-8426-54964b74e226

legend, that sorts it out. Thanks for the link, worked a treat.

Thanks all for the suggestions, appreciate it.