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caffynz

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#319546 6-May-2025 09:32
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For a few months now, my iPad Pro has been showing strange behaviour when using apps. I've not been using my iPad much so just put up with it but now I am using it more, it is at the point where I finally want to fix this issue! 

 

If I have an app open (any - it does not matter which, it could be a video call on Teams, or it could be a browser), it will randomly - as in after any length of time, 30 seconds, 1 minute, whatever - minimise and return to the home screen. I have to tap the app icon, to return to where I was (the video call for example does not hang up, it remains connected). 

 

During video calls - I have not touched the screen or touched any buttons that would cause the app to minimise. When I am browsing I could be interacting with the screen to scroll up or down, and it will still minimise randomly.

 

I am not sure where to even start or what to search for to find solutions on the Internet, to trouble-shoot this issue.... has anyone come across this before? Should I just factory reset the iPad, or is that an extreme step to do at this stage?

 

 


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Moosen
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  #3370810 6-May-2025 09:37
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What gen iPad pro is it? Does it have a physical home button?




jamesrt
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  #3370812 6-May-2025 09:44
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Is it in some form of case or does it have a screen protector?  There may be dirt or something on the edge of the screen that is causing the iPad to register touches??

 

 


caffynz

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  #3370863 6-May-2025 10:08
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iPad Pro 11" 3rd gen. 

It is in a case; the home button is not touching the case at all. 

 

It does have a screen protector on it (Paperlike).... I'm not that keen to take it off to test... but if that is a likely culprit, I guess I will have to.




richms
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  #3370875 6-May-2025 10:58
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Is it on charge at the time this happens? Seen weird screen input problems many times with low quality chargers.





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SnoopyDo
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  #3370892 6-May-2025 11:52
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Check the system logs, I had similar experience with an iPad Air quitting back to the home screen every 15? minutes.  According to the system crash logs it couldn't read from a temperature sensor and thus initiated a restart. 


gehenna
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  #3370894 6-May-2025 11:56
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If there's any moisture under the screen protector the screen may register spurious touches.


 
 
 

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caffynz

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  #3370914 6-May-2025 13:00
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I have removed the screen protector, but the issue is still occuring. 

It's not happening on charge, it's sitting next to me now, and the screen is going from sleep mode to the lock screen, and then goes back to sleep. 

I will have a look in the settings about screen time out (would this cover app time out too?).

I will also take it out of the case, to test behaviour. 


caffynz

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  #3370916 6-May-2025 13:12
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Opened the system logs, but not sure what to look for....? a whole list that is in alphabetical order... 
None of the events have a date/time that matches what I've seen happening this morning to now.


SnoopyDo
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  #3370918 6-May-2025 13:46
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Yea, they're not order by date/time, but the date/time is part of the file name in the logs, took a while to go through the logs with the date/time of about the restart time until I found ones that seemed to match the restart events.


Goosey
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  #3370980 7-May-2025 06:29
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Have you tried carefully using a vacuum on the home button?

 

maybe try to push it whilst vacuuming?

 

 

 

 


eracode
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  #3371031 7-May-2025 07:43
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caffynz:

 

I am not sure where to even start or what to search for to find solutions on the Internet, to trouble-shoot this issue.... 

 

 

ChatGPT has completely revolutionized the way I search for stuff. As you're probably aware, you can describe the problem in plain language and receive a range of suggestions. It's usually uncannily accurate. Then you can narrow it down with specific follow-up questions in conversational style - without having to repeat the original question. 

 

Very different to Google where you have to be specific, never sure what to say or how to define it and have to choose words carefully - then have to hunt through a huge number of hits, most of which are wide of your problem.

 

If Chat doesn't help, it seems you have nothing to lose by factory resetting as mentioned in your OP.





Sometimes I just sit and think. Other times I just sit.


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