Here is an annoying issue:
I rang Apple because my iPhone 3G stopped giving me audio on phone calls. After a 25 minute wait (for which Apple apologised) I was advised that they would replace the phone, given a case number and told to take it into any Vodafone shop for replacement.
My wife happened to be going to Wellington today, so she took the phone into what she assumed was a VF store (but is actually First Mobile masquerading as VF).
They said "That is not what we do - give us $80 and we will send it off and you'll get the money back if it is not your fault."
My wife rang me and now I have no phone and am down $80!!
To say I am livid is putting it mildly - and Apple have had me queueing for 15 minutes so far to try and get it sorted out properly!!