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211 posts

Master Geek


# 37308 10-Jul-2009 15:26
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XT carrier staff, I can't for the love of me get my new XT card to work in my iPhone?

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457 posts

Ultimate Geek

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  # 233726 10-Jul-2009 15:38
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Have you been to this post? http://bit.ly/nMivM

The SIM should work just by putting it in to the iPhone. Please give us more detail




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nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer



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Master Geek


  # 233737 10-Jul-2009 15:52
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i put the sim in the phone and i get no service, the sim is brand new

 
 
 
 


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Master Geek


  # 233741 10-Jul-2009 15:59
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Yup Vodafone one works sweet as

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# 233744 10-Jul-2009 16:01
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Newguy: Yup Vodafone one works sweet as


No, I don't want to know if the Vodafone works. We need to confirm your XT SIM card is working with another phone. This will tell us if it's a SIM card problem, an account problem or an iPhone problem.





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Wannabe Geek


  # 233750 10-Jul-2009 16:06
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I'm having the same issue. I've just got the iPhone 3GS today. It works fine using a Vodafone SIM - but not with the Telecom XT sim. I have taken the SIM out - then updated the carrier settings using the link above reset the phone - and then pushed the XT sim back in. On the iPhone it then makes me plug it back in to iTunes - which then says "The sim card inserted in this iPhone does not appear to be supported" etc.

So then I unpluged the iPhone - took the Sim Card out again - opened up iTunes - plugged the iPhone back in - waited for it to appear on iTunes - then pushed the sim back in - then updated the carrier settings only to get the iTunes error "The iPhone "xxxx" could not be updated. An Unknown error occurred (0xE800005D)"

Any ideas ?

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Ultimate Geek


  # 233781 10-Jul-2009 16:56
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Jesus! It's not possible that iPhone 3gs doesn't work on XT. Lucky I haven't bought one yet because there is no prepay phone in store. So please somebody there can clarify whether the 3GS works on XT or not. Or otherwise we should all wait for the XT launch of 3GS in august. It should be factory unlocked for NZ market. Things are getting funny now.

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  # 233782 10-Jul-2009 17:01
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harrylin: Jesus! It's not possible that iPhone 3gs doesn't work on XT. Lucky I haven't bought one yet because there is no prepay phone in store. So please somebody there can clarify whether the 3GS works on XT or not. Or otherwise we should all wait for the XT launch of 3GS in august. It should be factory unlocked for NZ market. Things are getting funny now.


OMG! The Sky is falling!

Harrylin, calm down... The iPhone 3GS works just fine on XT Network.

If anyone has a problem, then first make sure your SIM card is actually working and account activated. Borrow a XT handset and try using with your SIM card. If it works then your iPhone may have a problem - contact Apple. If the SIM doesn't work on another handset then it's either a SIM card or account problem - contact Telecom.





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Geek


  # 233792 10-Jul-2009 17:11

Is 3G turned on? The Apple iPhone won't work on xt if it isn't...


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Ultimate Geek
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  # 233805 10-Jul-2009 17:43
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I got a 3gs today and ported my number all is well all out going call and txt is fine Inc data but can't get incoming calls or txt have tried it in another xt phone and same prob .... Off to ring tcom.

Edit: All Fixed just needed a kick in the *rse at their end.




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  # 233832 10-Jul-2009 19:01
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I dropped a XT SIM in the new 3GS umm, today :) and got around 4.8 Megabits, where my old 3G tops out around 2.8 Megabits. (It's physically limited to 3.6 in HW)





Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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Ultimate Geek

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  # 233840 10-Jul-2009 19:18
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techlover: I'm having the same issue. I've just got the iPhone 3GS today. It works fine using a Vodafone SIM - but not with the Telecom XT sim. I have taken the SIM out - then updated the carrier settings using the link above reset the phone - and then pushed the XT sim back in. On the iPhone it then makes me plug it back in to iTunes - which then says "The sim card inserted in this iPhone does not appear to be supported" etc.

So then I unpluged the iPhone - took the Sim Card out again - opened up iTunes - plugged the iPhone back in - waited for it to appear on iTunes - then pushed the sim back in - then updated the carrier settings only to get the iTunes error "The iPhone "xxxx" could not be updated. An Unknown error occurred (0xE800005D)"

Any ideas ?



This error does occasionally occur if you already have the file loaded, not sure why. 


But all the issues you are having and the issues 'Newguy' are having sound to me like either 3G is not turned on on the iPhone or the SIM card hasn't finished being provisioned by Telecom as per matt45 


The iPhone 3G/3GS work perfectly on the XT network. In fact the 3GS and XT were made for each other. 


@Newguy and @techlover Please can you let us know if you have sorted the issue, if not have you phoned Telecom to make sure your SIM card has been fully activated (note: they can't help you with the iPhone), have you got 3G switched on and have you tested your Telecom SIM in another Telecom XT compatible handset.




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nzbullet
Note: My thoughts and comments are my own and not of anyone else including my employer

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  # 233846 10-Jul-2009 19:24
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nzbullet: The iPhone 3G/3GS work perfectly on the XT network. In fact the 3GS and XT were made for each other.


It does indeed, I concurr but there is a warning to those testing or switching SIM's in the iPhones, the Vodafone carrier settings disable the network selection screen - it still WORKS, but doesn't actually use the settings you put in, and gets confused and locked on the XT network (other any other network you put a SIM card in previously for, eg Telstra/O2 etc)

This means you end up roaming on your Vodafone SIM to Telecom's XT network, as you will notice in the network bar up the top right.

The fix is to pull the VF SIM out, put the other SIM in, manually select the VF NZ network then put the VF SIM back in.

I accidentally set our sales guys new iPhone (VF SIM) to be roaming on XT with all the costs which come along with it.... oopps.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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Wannabe Geek


  # 233958 11-Jul-2009 08:02
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Just checked and the 3G is definitely turned on - and I have been using the XT sim for the last month in a phone I got from Telecom - so I don't think it would be an issue with the sim. It's just the issue updating the carrier settings.

Once I've updated the carrier settings - with the sim card out - should they carrier name change under settings > general > about > carrier ? Currently it says Voda NZ 4.1 and I can't get rid of it.

I wish I could make this work !!!!

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