Email problems on iphone

Forums › Apple iOS and devices › Email problems on iphone

loathe

58 posts

Master Geek

#38483 30-Jul-2009 14:28

Ok im having trouble getting my mail account working on my 32GB iphone 3G S. I understand I want to set it up as IMAP so the mail stays on the Clearnet servers? I have tried setting it up using this info found on their site.

But when I set it up as imap.clear.net.nz as the incoming it gives me an error saying incorect username or password. The username and password works fine when logging into their webmail page. Im not sure what Im doing wrong but the pop server doesnt work either. It also comes up with an error asking to connect without SSL. Can somebody please help me. Also my fone is jailbroken.

Satch

1985 posts

Uber Geek

#240704 30-Jul-2009 18:51

I just logged onto GZ to ask the very same question. I'm with Paradise.Net so my setup will be the same as yours.

I'm getting the exact same error messages as you too. Been trying to set this up for days with no luck. Aaaarrrrggghhh!

Aaroona

Human
2978 posts

Uber Geek

Subscriber

#240718 30-Jul-2009 19:26

Are you using it over WiFi or 3G?

loathe

58 posts

Master Geek

#240721 30-Jul-2009 19:36

Only tried with wifi. I will try with 3g.

Aaroona

Human
2978 posts

Uber Geek

Subscriber

#240723 30-Jul-2009 19:37

loathe: Only tried with wifi. I will try with 3g.

Reason I ask is because the SMTP probably won't work over 3G, not without authentication.

So just to double check, have you tried SSL on SSL off?

friendlymonkey

176 posts

Master Geek

#240726 30-Jul-2009 19:48

I used to have a clear net email address and from my memory you need to authenticate online to access your email from another location other than your home Internet account. I beleive there is an option to do this under settings on clears webmail or on their account settings website. Sorry I can't remember the specifics.

Aaroona

Human
2978 posts

Uber Geek

Subscriber

#240728 30-Jul-2009 19:50

friendlymonkey: I used to have a clear net email address and from my memory you need to authenticate online to access your email from another location other than your home Internet account. I beleive there is an option to do this under settings on clears webmail or on their account settings website. Sorry I can't remember the specifics.

Not so,

I've got (and had) iPhones, winmo, Symbian (and whatever else) setup to recieve my emails from my clear address without any issues.

At this moment in time, we have w Winmo device with a Clear Email configured to it, and it works perfectly.

friendlymonkey

176 posts

Master Geek

#240729 30-Jul-2009 19:53

try logging in for remote access on this page
http://www.telstraclear.co.nz/customer-zone/clearnet.cfm

loathe

58 posts

Master Geek

#240745 30-Jul-2009 20:26

"So just to double check, have you tried SSL on SSL off?"

Yes.

"try logging in for remote access on this page
http://www.telstraclear.co.nz/customer-zone/clearnet.cfm"

This is how I have been checking my emails by browsing there with Safari. Not much fun though.

Maybe it has something to do with their site upgrade? I know Im entering the correct credentials, its just not accepting them.

3G not working either.

Satch

1985 posts

Uber Geek

#240746 30-Jul-2009 20:27

Finally got it working. I had to use the pop3.paradise.net.nz and smtp.paradise.net.nz, and had to give it several retries before it managed to connect for the first time. I had tried these setting previously, but perservered with them this time until it started working.

Unfortunately there is nothing solid I can tell you to get it working for sure.

Aaroona

Human
2978 posts

Uber Geek

Subscriber

#240748 30-Jul-2009 20:28

loathe: "So just to double check, have you tried SSL on SSL off?"

Yes.

"try logging in for remote access on this page
http://www.telstraclear.co.nz/customer-zone/clearnet.cfm"

This is how I have been checking my emails by browsing there with Safari. Not much fun though.

Maybe it has something to do with their site upgrade? I know Im entering the correct credentials, its just not accepting them.

3G not working either.

Na, if it was a server side problem, I would be experiencing it on my Winmo device.

Go into your advanced settings (on that email account) and tell me what ports you are using etc.

and if you are autheticating

Aaroona

Human
2978 posts

Uber Geek

Subscriber

#240749 30-Jul-2009 20:29

Satch: Finally got it working. I had to use the pop3.paradise.net.nz and smtp.paradise.net.nz, and had to give it several retries before it managed to connect for the first time. I had tried these setting previously, but perservered with them this time until it started working.

Unfortunately there is nothing solid I can tell you to get it working for sure.

Have you got a @clear.net.nz address, or @paradise.net.nz?

loathe

58 posts

Master Geek

#240753 30-Jul-2009 20:42

Its a clearnet address, using port 143, SSL off, IMAP path prefix is empty and authentication just says password next to it