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# 39913 21-Aug-2009 12:25
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Hi,

I've set up my iPhone to send and receive email from my Paradise.Net account.

It sends and receives email while I am connected to wifi, but will only receive email while I am connected to the Vodafone 3G network.  I am using a POP email account.

Any idea what is not working here?


Cheers,
Satch.

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BDFL - Memuneh
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  # 249384 21-Aug-2009 12:32
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It is entirely possible that Paradise are not allowing access to their email platform from the Vodafone network. I have had similar issues with custoemrs not able to sync their email from the XT network due to IPaddress blocking by Paradise.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

 
 
 
 




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  # 249385 21-Aug-2009 12:33
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Hmm, which should I be using? My ISP is Paradise (TelstraClear), and the SMTP server I have set up is smtp.paradise.net.nz.



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  # 249387 21-Aug-2009 12:34
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NealR: It is entirely possible that Paradise are not allowing access to their email platform from the Vodafone network. I have had similar issues with custoemrs not able to sync their email from the XT network due to IPaddress blocking by Paradise.


Should I call Paradise to find out?  What exactly should I ask?

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  # 249391 21-Aug-2009 12:40
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It's complicated. If you want to send email most of the times you have to use the smtp server provided by your ISP - in this case your mobile ISP is Vodafone. You have to use its SMTP server.

Of course if you connect via your home WiFi then you should use your home ISP provider - in this case Paradise. You don't want to be changing things, do you?

The alternative could be using a third party provider - most trusted third party will charge for this though.

Try using smtp2.vodafone.net.nz while connect through WiFi and see if it works. Remember to authenticate using your Vodafone email account settings.

You can also try using smtp.paradise.net.nz through a secure connection with authentication.





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  # 249398 21-Aug-2009 13:01
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From memory MF, I believe you can autheticate with the SMTP server in order to use it on the Vodafone/XT networks.

I believe this is what i had to do before i moved over to Exchange 2007.

I dont have an iPhone lying around to try anymore, so you will have to go in blind and take a look for the options yourself (to the OP). Unless someone else around here can help out..

I believe there was a thread earlier with someone having the same issues with the same provider etc as well. and I believe they found a solution for what they needed.

might be worth taking a look a couple of pages back on this forum, or doing a forum search for it. I'm pretty sure you'll find it.







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  # 249401 21-Aug-2009 13:05
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There was someone who could not set up email on their iPhone, but I couldn't find any reference to my issue of not being able to send email via 3G only.

I'm a bit lost to be honest. smtp2.vodafone.net.nz didn't seem to work.

 
 
 
 


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  # 249405 21-Aug-2009 13:06
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give me a couple of minutes, i will see if I can find the post..





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  # 249408 21-Aug-2009 13:11
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http://www.geekzone.co.nz/forums.asp?forumid=76&topicid=37657

this is a link to a topic which was similar, but for some reason i made a mistake and thought it was for the paradise one...

Further down the page if you read it, it talks about authentication under the advanced settings..

Have you tried to mess with those and see if you can get it working using that?

And have you made sure that Paradise/Clear aren't using some weird screwed up port settings or anything (I have found this with a couple of POP/IMAP servers i used to use.


Let me know how it goes.







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  # 249409 21-Aug-2009 13:12
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Cheers man. Will take a look and see what I can work out. Thanks.

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  # 249410 21-Aug-2009 13:14
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Satch: Cheers man. Will take a look and see what I can work out. Thanks.



Hopefully it works for you.
if not, let me know, and Iwill see if I can dig up some old posts that may help.. no promises though. (:







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  # 249416 21-Aug-2009 13:23
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Checked my settings on my iPhone and everything appears to be correct. (correct port etc). The only thing different is that I have SSL set to off. Not sure what this does, but setting it to on makes no difference.

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