My iPhone has just started turning itself off ...

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AllessandraBrowne

42 posts

Geek

#42069 28-Sep-2009 17:18

Hi there

I bought a new iPhone 3G a few months ago from Vodafone, it has all it's updates and was up until now my favourite thing in the entire world.

Last week however I went to use it and it was black - not asleep - just ... dead. I held down the home and on/off button to reboot and after several attempts it kicked back into life.

I decided it was a mere glitch in an otherwise perfect phone.

My confidence has been shaken a little today by finding it to do the exact same thing. I wasn't doing anything on it at the time so can't understand what is causing this.

I have done a bit of reading and some say that it could be a firmware issue not working well with an app. *shrug*

Just wondering if anyone else has had this issue. It is a huge pain to have it sent off and I don't want to be without it for a few days either but obviously I don't want to be stuck with a dud phone either.

Should I call Vodafone or Apple?

Thanks for any suggestions.

Allessandra

johnr

19282 posts

Uber Geek
Inactive user

#259060 28-Sep-2009 17:49

no need to call either take it back to place of purchase with proof of purchase so it can be sent to the iphone service agent

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AllessandraBrowne

42 posts

Geek

#259063 28-Sep-2009 17:53

Thanks. While I am happy that I can get it fixed - just kinda annoyed that I have got to go without my phone for a few days and hoped someone would say, "Oh, there is an app that is well known for being the cause of this problem - just delete it and all will be well." Guess not. :-)

Allessandra

johnr

19282 posts

Uber Geek
Inactive user

#259077 28-Sep-2009 18:20

well the only way to find out if its a app causing the issue is to remove them all

Aaroona

3130 posts

Uber Geek

#259086 28-Sep-2009 18:44

Worth noting;

make sure you try and get proof if it happening since it seems like an intermittent fault.

I had a problem with my iphone at one stage, and they could replicate the problem. Luckily, if I ever have issues with my electronics, I usually take photos or videos to show what I mean (and sometimes upload them to YouTube), in this case, it saved my ass.

AllessandraBrowne

42 posts

Geek

#259093 28-Sep-2009 18:57

Thanks Aaroona, if I took a photo of it when the problem occurred it would simply show a black screen. *heh*

I had thought my phone faultless - guess not.

Logic tells me there is an app issue but the idea of removing them all (I have more than a few and less than four hundred) is a little daunting and a lot time consuming.

Allessandra :)

Aaroona

3130 posts

Uber Geek

#259094 28-Sep-2009 19:00

AllessandraBrowne: Thanks Aaroona, if I took a photo of it when the problem occurred it would simply show a black screen. *heh*

I had thought my phone faultless - guess not.

Logic tells me there is an app issue but the idea of removing them all (I have more than a few and less than four hundred) is a little daunting and a lot time consuming.

Allessandra :)

But when it comes down to it, surely a restore of the phone wouldn't harm? work without some apps for a few days, and see how it goes. should everything be okay, set it up to install the apps overnight and they'll be done before work, in the morning lol.

Easiest way to do it, especially if it means you don't have to send your phone away.

that's what i would do anyhow.

My 2c.

-Aaron :)

AllessandraBrowne

42 posts

Geek

#259098 28-Sep-2009 19:12

Hi Aaron

But when it comes down to it, surely a restore of the phone wouldn't harm? work without some apps for a few days, and see how it goes. should everything be okay, set it up to install the apps overnight and they'll be done before work, in the morning lol.

Will a restore mean I lose just the settings or will it take away all my apps or will I do a restore on the phone and that way still have a back up of all my apps to go back to? Oh and what about all my music - thousands of songs. *mutter mutter*

Can't someone just wave a magic wand? Please - *whiney voice* haha

It has only happened twice so maybe I should just see if it happens again although it has been twice in a week so far.

I now find myself checking my phone more often than is healthy just to ensure it is alive.

Aaroona

3130 posts

Uber Geek

#259102 28-Sep-2009 19:23

AllessandraBrowne: Hi Aaron

But when it comes down to it, surely a restore of the phone wouldn't harm? work without some apps for a few days, and see how it goes. should everything be okay, set it up to install the apps overnight and they'll be done before work, in the morning lol.

Will a restore mean I lose just the settings or will it take away all my apps or will I do a restore on the phone and that way still have a back up of all my apps to go back to? Oh and what about all my music - thousands of songs. *mutter mutter*

Can't someone just wave a magic wand? Please - *whiney voice* haha

It has only happened twice so maybe I should just see if it happens again although it has been twice in a week so far.

I now find myself checking my phone more often than is healthy just to ensure it is alive.

Haha fair enough.

A restore will mean;

you will lose all your settings;

your apps will be removed from your iPhone, however, if you have synced the iphone with your computer, thenall the apps should be on iTunes, so its just a matter of putting them back on.

and same for the music. I'd imagine, if you have that many apps, you can't have TOO much music to put on there :P

If only it were as easy to waving a wand *thinks of new invention*

But thats all that can be really done on your end of things.

but if it's happened twice, it's likely to happen again.

AllessandraBrowne

42 posts

Geek

#259120 28-Sep-2009 20:21

You're right but really it would be far more simple if Mr Jobs would just create an app that trawls through the iPhone to identify any 'issues' and immediately sets out to rectify.

Cheers
Allessandra :-)

johnr

19282 posts

Uber Geek
Inactive user

#259125 28-Sep-2009 20:41

AllessandraBrowne: You're right but really it would be far more simple if Mr Jobs would just create an app that trawls through the iPhone to identify any 'issues' and immediately sets out to rectify.

Cheers
Allessandra :-)

Email it to him

John

Aaroona

3130 posts

Uber Geek

#259126 28-Sep-2009 20:42

johnr:
AllessandraBrowne: You're right but really it would be far more simple if Mr Jobs would just create an app that trawls through the iPhone to identify any 'issues' and immediately sets out to rectify.

Cheers
Allessandra :-)

Email it to him

John

haha, or make it yourself and make a truck load?

AllessandraBrowne

42 posts

Geek

#259145 28-Sep-2009 21:20

Well, I claim the concept - you heard it here first! haha

antbs

370 posts

Ultimate Geek

Trusted

#259218 29-Sep-2009 00:10

You in Auckland? Take it straight to Mobile Fone Repair (I think that's what it's called) in Sylvia Park with a warranty. They will replace it on the spot.

AllessandraBrowne

42 posts

Geek

#259292 29-Sep-2009 10:14

No, not in Auckland although I am at times so that is handy to know - thanks a lot for the heads up.

Allessandra