I bought my 3GS December the 6th. Dead pixel on the screen. Took it in to get replaced and Vodafone sent it off (live in Christchurch). 6 days later I get it back. I immediately put a case on it. Bad move, because I get home to find I have loose volume buttons. I can hear it when I put the phone down (and no it's not the autofocus) and when I tap the upper left corner of the screen sometimes. The buttons move up and down in their socket and when I tap the down button it makes a click as it moves around.
It's just really annoying, I hear in oter countries in the apple stores they replace the phone on the spot for this issue. Will they in the auckland mobile phone repair? It's an out of box issue, so they should replace it and I should get a new phone not a refurb?