After 9days they replaced the phone (took so long for replacement!) and it looks like brand new but the staff said it's refurbished.
so what parts are new? is it just outer parts or inner part like battery?
many thanks for replies in advance.
2018 iPad Pro 12.9 Wi-Fi 64GB (Space Grey) | 2018 iPad mini Wi-Fi 64GB (Space Grey) | iPhone 11 Pro Max 64GB (Midnight Green) | 2x HomePod (Space Grey) | 3x Apple TV 4K | Apple Watch Series 4 44mm (Space Grey)
Sony 65" A8F OLED TV | Sony 65" X850F LED TV | Sony 55" X900F LED TV