Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




1464 posts

Uber Geek
+1 received by user: 41

Trusted
Subscriber

Topic # 82092 21-Apr-2011 13:59
Send private message

Has anyone else that has a US itunes account been having problems recently?


I use an Apple TV2 with a US itunes account and have been happily watching movies for 2-3 months.

The last couple of days I have tried to watch two new release movies, "Harry Potter" and "The Way back". Both movies have got to about 20 minutes and refused to go any further. i have tried everything including a full restore of the ATV2 with no success.

My kids watched another new release movie the same day I tried to watch Harry Potter and it worked fine?


I have emailed Apple but doubt they will be much help as I am using a US account from NZ.       

Create new topic
7683 posts

Uber Geek
+1 received by user: 738

Subscriber

  Reply # 461376 21-Apr-2011 16:29
Send private message

I suspect that they may even close the account the way they think about us down here..




Regards,

Old3eyes


BDFL - Memuneh
59188 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 461380 21-Apr-2011 16:35
Send private message

You shouldn't contact Apple - not only they won't help, they might close your account as it is against the ToS.

Anyway, most importantly - what ISP? What router you use? What DNS are you using?





 
 
 
 




1464 posts

Uber Geek
+1 received by user: 41

Trusted
Subscriber

  Reply # 461446 21-Apr-2011 20:39
Send private message

Vodafone, using the free wireless router they supply. I have been using this setup for about 3 months with no problems at all and would have watched 30 plus movies plus tv episodes etc.

Also as I pointed out my kids watched a new release movie from the us store the same day I tried to watch Harry potter, they had no problems at all.

1245 posts

Uber Geek
+1 received by user: 137


  Reply # 461458 21-Apr-2011 20:57
Send private message

note you are violating the US iTunes store agreement if you access outside the US regardless if you had a US credit card or otherwise

specifically:

"The Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the Service from outside these locations. Apple may use technologies to verify your compliance."

and


"Gifts purchased from the Services may be purchased only for, and redeemed only by, persons in the United States. "



1464 posts

Uber Geek
+1 received by user: 41

Trusted
Subscriber

  Reply # 461459 21-Apr-2011 21:02
Send private message

Wasn't really wanting the apple terms quoting thanks, more interested in the technical side of things.

If they can my account it's no big deal.

BDFL - Memuneh
59188 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 461460 21-Apr-2011 21:15
Send private message

I asked about the DNS because apple uses Akamai. If you are not using your ISP's DNS then you might be getting wrong Akamai IP addresses and interrupted download or access.





1245 posts

Uber Geek
+1 received by user: 137


  Reply # 461461 21-Apr-2011 21:15
Send private message

actually the itunes servers were having problems authenticating few hours back, not sure if they are related tho.



1464 posts

Uber Geek
+1 received by user: 41

Trusted
Subscriber

  Reply # 461462 21-Apr-2011 21:17
Send private message

freitasm: I asked about the DNS because apple uses Akamai. If you are not using your ISP's DNS then you might be getting wrong Akamai IP addresses and interrupted download or access.



Ok I will check, haven't changed anything over the last 3 months though.



1464 posts

Uber Geek
+1 received by user: 41

Trusted
Subscriber

  Reply # 461548 22-Apr-2011 11:44
Send private message

"Dear Martin,

Greetings from iTunes Store Customer Support and my name is Sunil.

I'm sorry to hear that you are unable to download the movies "The Way Back" and "Harry Potter and the Deathly Hallows - Part 1"

Martin, I have reviewed your iTunes account and reversed the charges for the rentals.

You will see a credit of $9.98, plus any applicable taxes, in five to seven business days. If store credit was used for this rental, you should see the credit after you sign out of the iTunes Store and sign back in.

The average file size of a movie on the iTunes Store is 1 GB to 1.5 GB. Because of the size, a broadband Internet connection is required.

If you require further assistance, please feel free to reply to this email and I will be more than happy to assist you.

Thank you for being an iTunes Store customer. Have a great day!

Sincerely,

Sunil
iTunes Store Customer Support"

No real suprises there then, fairly generic response I guess.

Might try another movie later and see how it goes.

BDFL - Memuneh
59188 posts

Uber Geek
+1 received by user: 10421

Administrator
Trusted
Geekzone
Subscriber

  Reply # 461551 22-Apr-2011 11:49
Send private message

The way it works is that when you rent a movie here it will start downloading to the local Akamai caches. If you are lucky someone else already rented the movie before, and they would be locally stored - but that doesn't last long.

If you are the first person renting a movie the download might take up to a couple of hours.

I've noticed this when renting a movie release a couple of weeks before - usually the download takes about four minutes. If it's a brand new release (such as a pre-order), then it might take up to an hour.

I'd think the HP movie would be local, but something might have gone wrong. You could try renting it again... But if your download fail again you might not get a refund like the first attempt.







1464 posts

Uber Geek
+1 received by user: 41

Trusted
Subscriber

  Reply # 461552 22-Apr-2011 11:53
Send private message

I don't think that is the problem Mauricio, the movie's downloaded fine and I was able to watch both of them without interruption for the first 20 minutes or so.

I would have thought if it was a bandwidth issue I would be experiencing problems from the start.

I actually left one of them for an hour or so and it made no difference.

There was definately something wrong, even after i did a full restore on my ATV2 after harry Potter failed I tried to watch it again, stopped in exactly the same place as before.

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39


UAV Traffic Management Trial launching today in New Zealand
Posted 12-Dec-2017 16:06


UFB connections pass 460,000
Posted 11-Dec-2017 11:26


The Warehouse Group to adopt IBM Cloud to support digital transformation
Posted 11-Dec-2017 11:22


Dimension Data peeks into digital business 2018
Posted 11-Dec-2017 10:55


2018 Cyber Security Predictions
Posted 7-Dec-2017 14:55


Global Govtech Accelerator to drive public sector innovation in Wellington
Posted 7-Dec-2017 11:21


Stuff Pix media strategy a new direction
Posted 7-Dec-2017 09:37


Digital transformation is dead
Posted 7-Dec-2017 09:31


Fake news and cyber security
Posted 7-Dec-2017 09:27


Dimension Data New Zealand strengthens cybersecurity practice
Posted 5-Dec-2017 20:27


Epson NZ launches new Expression Premium Photo range
Posted 5-Dec-2017 20:26


Eventbrite and Twickets launch integration partnership in Australia and New Zealand
Posted 5-Dec-2017 20:23


New Fujifilm macro lens lands in New Zealand
Posted 5-Dec-2017 20:16



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.