iphone noob/viber query.....please help

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Shaggie

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Topic # 85309 16-Jun-2011 23:35

hi all

am very late in coming to the iPhone party so please take pity on me....

am starting at the bottom of the pile with an old iphone 3 and have downloaded Viber....

my problem is when i go to activate it...i've put 'push' settings to 'on' and allowed access to my contacts but after choosing NZ and adding my cell number (which i'm presuming should be the number less the '0' at the start....i click on 'cpntinue' and nothing happens......

what am i doing wrong?

do i need a secret handshake?

Cheers very much

Shane

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Reply # 482075 17-Jun-2011 00:16

sorry to be of no help, but sometimes the app is buggy (ie faulty) ... i remember a few apps that did not work and i thought i was doing something wrong. no i havent tried viber because apparently the voice quality (had been) poor

scottjpalmer

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Reply # 482076 17-Jun-2011 00:18

enter your number as +642XXXXX eg +64219876543 for 0219876543

BuffyNZ

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Reply # 482080 17-Jun-2011 07:30

Wow, installing viber? You are either brave, are unaware of their policies, or don't care about your privacy.

Have you seen their terms and conditions and their privacy policy?

I am usually not too paranoid about that stuff, and I wouldn't touch viber with a barge pole.

Google for 'viber privacy concerns'.

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Shaggie

80 posts

Master Geek

Reply # 482110 17-Jun-2011 08:56

thanks for your replies all!

1. if it's buggy - does reinstalling it make a difference?

2. the window where you enter your number says "number without the country code" which would suggest to me that 27******* is the correct entry but clicking on 'continue' goes nowhere.

FRUSTRATING! have a friend on holiday in the US at the moment who has viber installed and want to contact them!

anyone ideas about my two points above?

Cheers to Buffy for your concern too.

Shane

SteveON

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Reply # 482133 17-Jun-2011 10:04

Shaggie: thanks for your replies all!

1. if it's buggy - does reinstalling it make a difference?

2. the window where you enter your number says "number without the country code" which would suggest to me that 27******* is the correct entry but clicking on 'continue' goes nowhere.

FRUSTRATING! have a friend on holiday in the US at the moment who has viber installed and want to contact them!

anyone ideas about my two points above?

Cheers to Buffy for your concern too.

Shane

I find viber works fine on my old 3GS and perfectly on my 4G. It's not really a buggy app, but the privacy problem does interest me. I get enough national mins so no longer use the app anymore.

scottjpalmer

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Reply # 482170 17-Jun-2011 11:23

Shaggie: the window where you enter your number says "number without the country code" which would suggest to me that 27******* is the correct entry but clicking on 'continue' goes nowhere.

My apologies :-)

Shaggie

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Reply # 482182 17-Jun-2011 12:16

no need to apologise!

thanks for your advice anyway :-)

1eStar

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Reply # 482534 18-Jun-2011 13:36

Usually at this point you get an activation code sent to you via SMS. Maybe telecom is blocking the SMS. Try contacting viber via their website. They seem to have a pretty active web presence.

dothack

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Reply # 485469 24-Jun-2011 13:53

privacy info seems pretty much standard. If you paranoid you should stop using Google and pretty much most website/online service. Most public or free to use sites or service keep, store, sell your information thats one of the ways they keep them free. Viber seems like a good app to me. Maybe if you doing something ultra sensitive i.e. Black Ops, Dodgy Dealings or if your the Colonel telling the secret recipe it might be better to use something more secure, not many people are gonna care to much about how I got so drunk last night and woke up the next morning in my own.......

xpd

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Reply # 485476 24-Jun-2011 14:09

Privacy terms etc are no worse than most.

The Viber guys do hang out on GZ occasionally, so if you do have any issues theyre quite helpful in getting them resolved :)

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Viber

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Reply # 485874 25-Jun-2011 19:48

Hi,
This is a member of the Viber Development Team.

First, about Shaggie's installation problems:
There seems to be a problem with your Push Notifications. First, please visit this URL: http://helpme.viber.com/index.php?/Knowledgebase/Article/View/24/7/you-cant-complete-the-viber-set-up
If it still doesn't work, then the cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We've heard that some of our users fixed this problem using something called "Push Doctor", but this is *NOT* an official solution from Viber Media.

About the privacy concerns raised here: first, a general note - Viber is a service with one of the highest and strictest privacy terms. If you don't believe me, check our Privacy Policy (in our homepage) and compare it with any other free online service (let alone other VoIP services).
Now, allow me to elaborate:

First, it is important to be accurate – we only collect names and phone numbers, nothing else. Naturally, we collect users' information not because we are curious of its content, but for functional reasons, and in order for us to enable the service we, as a company, promise to provide. Without that information, Viber cannot function. This is not different from any other major social network/communication service provider in our world nowadays.

I would like to clarify again: we DO NOT sell users' information to third-parties, and we keep this information WELL locked in our servers, with extremely limited access to it

In addition, deactivating your account will instantly allow you to delete all your contacts' info from our servers, so the power is in the user's hands.

If you have any questions, please feel free to ask.
Thank you,
the Viber Team.

Viber

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Reply # 493550 14-Jul-2011 23:32

Hi all,

We have been working hard in the past several weeks on a first version of Viber on Blackberry, and we are now excited to give you a first look.
You can find it here: http://www.facebook.com/photo.php?fbid=225894684118044&set=a.159436647430515.31697.121349544572559&type=1&ref=nf

In addition, I'd like to announce that we are at the very final stages of the closed-group Beta project, and will soon make the Beta version public!

For more info feel free to ask me here and make sure you follow us on Facebook: http://www.facebook.com/viber

Thanks,
Viber.

dothack

79 posts

Master Geek

Reply # 493585 15-Jul-2011 07:46

Awesome, Great work guys. I can't wait for the android version to go public as I have quite a few friends waiting to download it as they missed out on getting in on the beta.

Keep up the hard work :-)

Viber

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Reply # 494441 18-Jul-2011 03:28

A message only to those of you who are already testing our Beta version:
A new Beta version has just been released - 2.0.110292.

What's new?
- Proximity Sensor during calls
- Bluetooth support
- Other specific device improvements and bug fixes

Download it here: www.viber.com/download

Viber

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Reply # 495886 20-Jul-2011 19:20

Hi everyone,

I'm excited to announce that our Beta version of Viber-for-Android is FINALLY public, and now appears in Market for all to download!
The version itself is slightly more updated than the previous one (mostly bug fixes), so we highly recommend everyone to download and install it.

Important: those of you who were testing our Beta (after getting the invitations) will have to uninstall Viber, and only then install the Market version. Thank you!

As usual, I'll be here for your questions, suggestions, bug reports or anything else really :)

Thanks,
Viber.

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