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Topic # 87829 8-Aug-2011 13:44
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I have been going around in circles between Telstra and Apple trying to get an existing email account set up, why so hard?
It is a Paradise.net.nz email account, I am setting it up as a pop account withe pop3.paradise.net.nz as incoming,smtp.paradise.net.nz as outgoing,username and passwor and username as normal.
After a lenghty verifying period i have to select to try without ssl and then after another lengthy period i get told the username or password is incorrect for the smpt server! 
 Can anyone suggest how I can get this thing working?
 

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  Reply # 503804 9-Aug-2011 13:13
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Ports?




.............................................................

simple logic.




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  Reply # 503809 9-Aug-2011 13:17
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110 in and 25 out.

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  Reply # 503827 9-Aug-2011 13:26
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Is it a 3G? or WiFi only?

TelstraClear/Clear.net doesn't allow POP3/SMTP access via a 3rd party network (e.g. over cellular) if you're not a Mail+ subscriber (http://www.telstraclear.co.nz/residential/homeplan/internet/mail-services/mailplus.cfm) or you can subscribe to IMAP access (http://www.telstraclear.co.nz/residential/homeplan/internet/mail-services/imap.cfm)

The best is set up a Hotmail, Gmail or Yahoo! Mail and set your current Paradise.net email as forwarder to those free mail service (you can even configure so that any mail sent out will bear your @paradise.net.nz email address).

A long term solution is get your own domain name with mail service, and forward your Paradise.net email to it, and you have your own freedom to move to any ISP without worrying about your ISP email address.




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  Reply # 503832 9-Aug-2011 13:31
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Its wifi operating over the same home nerwork that the pc is on and sucessfully geting mail on.

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  Reply # 503836 9-Aug-2011 13:34
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Hmmm... really strange then.

I can try it out later tonight as I'm using TelstraClear Cable internet... but since having my own domain, I never had to rely on ISP provided email address for the last 15 years... Highly recommend make the switch, and become less dependant on ISP's services - other than its core, providing network.




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  Reply # 503844 9-Aug-2011 13:42
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Why don't your use gmails free smtp server for sending email, and leave the incoming account as it is. Just means you have to set up a gmail account, but you don't need to use it for storing emails.
I have also had problems setting up email accounts on IOS. I am sure the problem isn't at telstras end, and they have provided you with all the details you need, and they probably won't provide specific support for ipads. I am sure your pop details are correct, but it is just the smtp server that it is having trouble with, as some require you to log into pop first, before it will let you connect to smtp.

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  Reply # 503856 9-Aug-2011 13:55
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chiefie: The best is set up a Hotmail, Gmail or Yahoo! Mail and set your current Paradise.net email as forwarder to those free mail service (you can even configure so that any mail sent out will bear your @paradise.net.nz email address).

A long term solution is get your own domain name with mail service, and forward your Paradise.net email to it, and you have your own freedom to move to any ISP without worrying about your ISP email address.

Agree totally.

I have my own domain, but with my email being handled as a Windows Live Custom domain, so essentially Hotmail web interface, but also directly supported by the Windows Live Email Client, the Outlook Office Connector and Hotmail now also supports Exchange Activesync on iPhones/iPads and other mobile devices too. it's a bit like a poor-man's Exchange server, with not only email, but calendar and contacts supported across all devices and all happening on port 443, so no worrying about configuring POP and SMTP connections and what ISP's network I'm on at any given point in time.

Of course you can achieve the same effect with Gmail etc too



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  Reply # 504326 10-Aug-2011 13:33
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Ok, i have set up a gmail account on it and that is working fine but i dont see an option to add another account as i have on my android tablet.
Ios is totally foreign to me, trying to get this going for my daughter si could someone explain what i do next to get the paradise account working now with gmail?
Thanks.

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  Reply # 504400 10-Aug-2011 14:28
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When setting Gmail up on iOS, don't settle for "Gmail" but go for "Microsoft Exchange".

And you can add more mail account by going to Settings > Mail, Contacts, Calendars > Add Account...


Settings for using Microsoft Exchange for Gmail (or Google Apps): http://www.google.com/support/mobile/bin/answer.py?answer=138740&topic=14252


As for picking up mail from Paradise. Check Gmail's help "Get mail from other accounts" https://mail.google.com/support/bin/answer.py?answer=21288


You can search for most help with the right keywords, failing that, check Gmail's help.




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  Reply # 504447 10-Aug-2011 15:14
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Hi, why did you not use the same gmail account as you had on your tab, you can have multiple devices viewing into the account at the same time, I have access simultaneously to my gmail on 2-3PCs, plus Android phone and itouch all at the sametime.

dont forget with these cloud based mail systems nothign really stays on you phone/tab just a recent few days of the inbox or other folders you have recently opened, all the mail otherwise sits in the "cloud"

Cyril



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  Reply # 504452 10-Aug-2011 15:18
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the ipad is my daughters. She has the paradise account and wants to keep it as her primary email account. I am just trying to get it working for her on the ipad. Quite disappointing, I thought it would work out of the box but its not that easy. I set up the gmail account in seconds,no hassle.

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  Reply # 504454 10-Aug-2011 15:22
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peejayw, doing pop email on a phone/tab/ipad etc is plain silly, these devices, infact any PC for that matter are better working as cloud viewing devices, much cleaner.

Cyril



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  Reply # 504471 10-Aug-2011 15:44
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I totally agree, i use gmail and love it but my daughter has had her paradise email account for ten years and is reluctant to change it and lets face it, it should not be hard to do anyway.
 what i would like to do is get her gmail account running and get gmail to pick up her paradise mail as well then i could slowly wean her onto gmail :-)
 Started to try the exchange suggestion but that is not working out, will have to spend more time on it.

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  Reply # 504475 10-Aug-2011 15:49
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Hi, she shouldnt have to, simply get gmail to poll the account and pull everything into her gmail account. She can also config gmail to cloak her identiy as her paradise account so as far as everyone is concerned she is still on the paradise address.

Also if the paradise account support forwarding (which I am sure it will) then simply forward to the gmail account (and have it delete from the paradise) that way you dont need to poll the paradise account and emails will push out to all devices/pc's at the same time or just moments after it arrives in the paradise inbox rather than waiting for the poll.

I dont have an alert my my PC for when my gmail updates (as its in a web browser) but I do get a notification as my phone chimes.

Cyril

FYI

http://www.telstraclear.co.nz/residential/inhome/internet/mail-services/mail.cfm

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