Help please iOS iPad 2 disaster

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Lilly

208 posts

Master Geek

#91431 13-Oct-2011 10:51

Hi everyone,

So I was up early this morning downloading iOS 5 updates for my iPad 2 and iPhone 4. I have a Macbook running Lion and downloaded both updates before attempting to update my iPad 2 first. This didn't work and it seemed to be the same problems that everyone else was facing. During one attempt it seemed to go quite far before saying it could not update. At that stage the iPad was not listed in iTunes as a device so I removed it.

I now have an iPad that is in restore mode but no matter what I do I can't update it. It goes through the process but keeps stopping and giving me an error message with the code 3004. I have tried the fixes that Apple lists on their site but still no luck. So now I basically have an iPad that I can't use. Does anyone have any suggestions that could help me please? I wonder if I should uninstall iTunes and try a reinstall but that will then remove both iPad 2 and iPhone 4 profiles which I would definitely prefer not to do.

Any help would be awesome.

Cheers
Lil

Lilly

208 posts

Master Geek

#532739 13-Oct-2011 10:54

Also I am staying with my dad at the moment so wondered if it it work if I plugged it into his laptop and tried to start it as a new iPad on that and then update it on my Macbook after that. I'm not even sure if that would work though.

myopinion

938 posts

Ultimate Geek

#532740 13-Oct-2011 10:57

Hi Liliy have ve you tried a full reboot of the iPad by pressing and holding the home and power buttons together and holding until the ipad powers off and the apple logo appears, then release the buttons.

If that doesn't work try putting the iPad manually into DFU mode:

http://www.tipb.com/2010/12/02/tip-put-iphone-ipad-dfu-mode/

Lilly

208 posts

Master Geek

#532743 13-Oct-2011 11:02

Hello,

Yes I have tried the reset you described and my iPad is like a brand new one again so has been completely stripped of everything.

JayADee

2148 posts

Uber Geek

#532745 13-Oct-2011 11:03

Do you have the latest itunes? (I did that once, tried to update without first updating itunes because I'd just done it a few days before and didn't know there was another new version).

Also, apple's servers are getting hammered and it's difficult to connect to them atm, that will cause that error code. I've managed to update one of our three ipad/iphones so far. :P You may just want to wait until later this afternoon.

snowkiwi

160 posts

Master Geek

#532747 13-Oct-2011 11:03

Similar happened to me with 3GS stuck in restore- not sure the error code tho - I had forgotten to update my OSX (i had done iTunes update)

So you've tried
OSX and iTunes updates first and Reboot macbook? This took over an hour for me.
Next the idevice update. this worked for me

Sorry can't be more help I'm about to step out the door.
Good luck

myopinion

938 posts

Ultimate Geek

#532749 13-Oct-2011 11:05

JayADee: Do you have the latest itunes? (I did that once, tried to update without first updating itunes because I'd just done it a few days before and didn't know there was another new version).

Also, apple's servers are getting hammered and it's difficult to connect to them atm, that will cause that error code. I've managed to update one of our three ipad/iphones so far. :P You may just want to wait until later this afternoon.

Yes if you dont have the latest version of iTunes it wont work either.

Lilly

208 posts

Master Geek

#532775 13-Oct-2011 11:43

Hi Everyone,

Thanks to you all for your help and suggestions. I had downloaded the latest versions of both Lion and iTunes so was completely ready for it all. I tried to reinstall again and for some reason it has worked. The exact same thing happened to my dad's iPad too. Thankfully now it is working and all good. I was starting to get a bit worried though!

Now I just have to do my iPhone. I won't lie, I'm nervous before even starting now!

Thanks again.

Cheers
Lil

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JayADee

2148 posts

Uber Geek

#532777 13-Oct-2011 11:45

Hey, that's good. I just got my iphone up to the latest OS too. Americans must be going to bed early today. :)
One more ipad to go.

Lilly

208 posts

Master Geek

#532781 13-Oct-2011 11:51

I'm hugely relieved! I use my iPad for work all the time and it would have had quite the negative impact if I couldn't revert it. All of my stuff has been saved too which is good. I did a back up this morning so wasn't too worried about that part but just a bit stressful when nothing seems to work!

myopinion

938 posts

Ultimate Geek

#532783 13-Oct-2011 11:52

Good to hear. You shouldn't worry too much I have never every seen a "bricked" iPhone I couldn't fix and we have almost 50 here at work along with several iPads. Once you get over the fear of tinkering it is great fun :)

JayADee

2148 posts

Uber Geek

#532852 13-Oct-2011 13:53

Yep, know what you mean. I can't live without my phone at work. (and the ipad at home!) We got the lastipad update done too.

I'm sorely tempted to buy the iphone 4s just for Siri, I do use the voice thingy to phone all the time. I can see it being really useful. It's a lot of money for an upgrade from 4 though!

Lilly

208 posts

Master Geek

#532854 13-Oct-2011 13:56

I'm delighted to say that my iPhone 4 is now sorted too. It's taken close to 8 hours but we've now updated 5 devices! My phone did exactly what my iPad did so maybe it was just part of the process. I think it was being able to get part way through and then hitting a brick wall that Iwould really frustrating. All good now though thank goodness!