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258 posts

Ultimate Geek
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Topic # 95395 2-Jan-2012 13:44
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Can anyone help me with this, I have a 3G ipod touch, have had it over 1 year, so warranty gone! now i updated to the latest iOS5 and i lost my Wireless and Bluetooth. Have done everything apple website told me to, do i contact apple and see what my options are, and if so, should they be fixing it for me for free. Can anyone tell me what my rights are?

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Uber Geek
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  Reply # 563761 2-Jan-2012 15:03
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th3r3turn: Can anyone help me with this, I have a 3G ipod touch, have had it over 1 year, so warranty gone! now i updated to the latest iOS5 and i lost my Wireless and Bluetooth. Have done everything apple website told me to, do i contact apple and see what my options are, and if so, should they be fixing it for me for free. Can anyone tell me what my rights are?


If you purchased it for personal use, you should be covered by the CGA, unless it is damaged. Take it back to the retailer, as a software update from the manufacturer shouldn't have caused problems.

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Ultimate Geek
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  Reply # 563764 2-Jan-2012 15:15
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Hi - I presume from what you say, that you've checked your settings and done a complete shutdown and restart. I would perhaps also try a forced re-boot - pressing the sleep & home button together & holding it down until the unit shuts off... keep holding both until the Apple icon comes on... keep holding until the screen goes black again and keep holding until the Apple icon comes on again, then let go and wait for it to restart.
If this hasn't helped you could try restoring as a new device (rather than from a previous back-up) and then if your Wifi/BT has returned you could try restoring from your backup and see if it's still OK (to restore from backup rather than sync, which might over-write your older backup - right-click on the device icon in left column of iTunes and select restore from backup). HTH.




Cheers,
Mike

Photographer/Videographer clickmedia.nz




258 posts

Ultimate Geek
Inactive user


  Reply # 563773 2-Jan-2012 15:34
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clicknz: Hi - I presume from what you say, that you've checked your settings and done a complete shutdown and restart. I would perhaps also try a forced re-boot - pressing the sleep & home button together & holding it down until the unit shuts off... keep holding both until the Apple icon comes on... keep holding until the screen goes black again and keep holding until the Apple icon comes on again, then let go and wait for it to restart.
If this hasn't helped you could try restoring as a new device (rather than from a previous back-up) and then if your Wifi/BT has returned you could try restoring from your backup and see if it's still OK (to restore from backup rather than sync, which might over-write your older backup - right-click on the device icon in left column of iTunes and select restore from backup). HTH.


HI

Done all that, when into DFU mode done a fresh install. reset the network settings. this seem like it has happen to a few people on apple forums but there is no real answer to what is causing this.  

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