FS: Older Dell Notebooks

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mentalinc

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#2776255 10-Sep-2021 21:37

So I reinstalled windows 10 (21H1) today (without internet connection), and went through installing drivers from dell website.

Installed the AMD drivers from Dell (15.x), and everything was fine.

I then tried to install the latest AMD drivers (WHQL) from amd.com and froze during install, and now PC freezes on boot (and during AM.com driver install).

Drivers from dell.com seemed to be fine and was running stable for ages.

I'm going to boot into safe mode tomorrow (ideally a system restore point) and remove new drivers, and install old drivers again and leave it be on the really old drivers!

Issue is covered here - https://www.dell.com/community/Latitude/E6440-AMD-8690M-Driver-Update/td-p/7494198

I've also updated the BIOS from A11 to A24 (while it was stable)

@Gurezaemon you may want to check BIOS version on yours as A24 fixes many CVEs - https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=r5mdj&oscode=wt64a&productcode=latitude-e6440-laptop

@Shapenz - thanks very much for the laptop! Once get the Dell AMD driver working again I'm sure we'll be good to go!

AMD radeon hd 8690m

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

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Shapenz

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#2776270 10-Sep-2021 23:13

Oh right - Yeah the issue there is Dell and also HP on some models use a non-standard way of doing graphics switching. It only seems to be on AMD 7000/8000 series but it means the AMD/Windows provided drives don't work because they are missing the special sauce.

Interesting that the windows reset thing removes drivers though - I only thought it removed programs/user files

mentalinc

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#2776359 11-Sep-2021 13:01

Indeed, seems to be the case, and was also surprised particularly given the reset results in a non working device (given a reset is meant to put everything back.

I assume factory would have had drivers on the recovery or OEM partition that would have normally been used instead of the standard windows update drivers.

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Gurezaemon

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#2776398 11-Sep-2021 14:59

So just for further reference, if I decided to reformat this E6440 with the additional AMD graphics card, what do I need to look out for, and what order should I be doing things?

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mentalinc

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#2776427 11-Sep-2021 16:34

Install clean windows from ISO
DO NOT CONNECT TO THE INTERNET during the installation, do the setup offline

Once windows is installed

First install the Intel video Drivers

https://dl.dell.com/FOLDER05384179M/3/Intel-HD-Graphics-4000-5000-500-P500-series-Driver_WWW9Y_WIN_20.19.15.5063_A10_01.EXE

Second install the AMD Drivers

https://dl.dell.com/FOLDER03308813M/1/E6440_Video_Driver_4XDT8_WN32_15.201.1101_A01.EXE

Which should then give you stable.

Don't try to upgrade either to newer versions

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Gurezaemon

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#2776448 11-Sep-2021 17:23

mentalinc:

Install clean windows from ISO
DO NOT CONNECT TO THE INTERNET during the installation, do the setup offline

Once windows is installed

First install the Intel video Drivers

https://dl.dell.com/FOLDER05384179M/3/Intel-HD-Graphics-4000-5000-500-P500-series-Driver_WWW9Y_WIN_20.19.15.5063_A10_01.EXE

Second install the AMD Drivers

https://dl.dell.com/FOLDER03308813M/1/E6440_Video_Driver_4XDT8_WN32_15.201.1101_A01.EXE

Which should then give you stable.

Don't try to upgrade either to newer versions

Great! Thanks very much. I've saved the files and bookmarked this thread just in case.

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mentalinc

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#2776584 11-Sep-2021 21:41

As an update tonight:

Windows Update has tried to update the AMD Video driver, so the saga continues as its been stuck on rebooting for windows updates for 40 minutes or so.

Have made a few settings changes, hopefully can solve it.

Safe mode and https://github.com/lostindark/DriverStoreExplorer/releases should help solve it (removed the new version I installed last night fine).

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

mentalinc

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#2778500 14-Sep-2021 21:53

Update:

After turning off the laptop stuck on windows updates seems to have rebooted fine and been stable.

Installed Intel Drivers.

Dell AMD Drivers.

Rebooting

Then letting Windows Update the AMD drivers has worked fine. and laptop is now stable :)

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

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