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227 posts

Master Geek

#112886 25-Dec-2012 23:01
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This is an unusual TV. We are installing it for a client. During the installation, it has been damaged!!!!!!

Model: Philips Cinema 21:9 (56PFL9954H)

It was purchased from a firm in Australia a year ago. It was the last one they had left, it was a demo model. It is out of warranty. You can no longer buy these televisions anywhere in Australasia, they were never on sale in NZ. there is no official service for them, the client does not care about that, he just wants it fixed. It's a custom job being fitted to custom cabinetry that has already been made. It would cost less to buy a brand new tv than get new cabinetry, and we would have to ship a replacement television from the UK probably! Therefore, we spend money on repair.

(It's very complicated, the TV lift got caught on something and nasty things happened and the TV was put under 'pressure'. It wasn't "crushed" there is no appearance of physical damage whatsoever)

The screen is intact. The appearance of the TV is intact. It turns on fine, the menus work fine, everything looks like it should be working fine, it _was_ working fine before the "incident", but now...


(and even then, it looks a little dodgy)

I need this done as fast as possible. Client understands that nothing can be started until January the 7th, and I can find an LCD TV repair firm, but I thought while I was on here I would ask if anyone had a good relationship with Philips here in NZ who they will probably need to go through to find out about replacement parts / service, or maybe someone who is preternaturally gifted when it comes to LCD tvs.

So, in other words, you've got a serious job on your hands. Merry Christmas, I guess?

If we can't fix this TV, it is going on my wall it my little bedroom. I'm pretty sure my GTX 690 can power it, ha ha ha! (There's always an upside in life!) Hell, it's freakin' amazing and one HDMI input is enough for me! But honestly after the stress on it, you wouldn't take the risk on a job, so it gets fixed or replaced.

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28812 posts

Uber Geek

Biddle Corp
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  #737266 26-Dec-2012 07:58
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These were actually available in NZ, but none of the mainstram retailers sold them.

I'm prerry sure Monaco Corp were distributing them here as Philips pulled out of NZ a number of years ago. Might be worth contacting them after the holiiday.

5785 posts

Uber Geek

  #737269 26-Dec-2012 08:32
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Philips are still promoting NZ contact information for service, so it may be worth calling them directly. Additionally, your TV comes up as a recognised product from the NZ site.

As Steve says though, Monaco might be worth a go too - I've found them very helpful in the past when contacting them directly for spare parts.


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Uber Geek


  #737272 26-Dec-2012 08:47
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There is likely just a small circuit board for the HDMI connectors which needs repair rather than the large main circuit board. HDMI connectors are fragile and I would not be surprised if it is not just a solder joint that needs repair (especially if it is cables that got caught). Best is to get a new circuit board, but if that fails then someone with a steady hand can probably fix it with a soldering iron (repair guys often can't do this, it is too fine, they just replace modules). So if you can't get it sorted via Philips or Monaco, post again and we'll see what we can do. You in Auckland?

You can never have enough Volvos!

227 posts

Master Geek

  #737273 26-Dec-2012 08:49
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Yes, we are in Auckland.

These are extremely helpful replies, thank you!

635 posts

Ultimate Geek
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  #737316 26-Dec-2012 11:40
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I could probably do it. I have done a lot of surface mount soldering and reworking by hand.

It seems unlikely that a surface mount component would be damaged in the circimstances you describe, but if the PCB trace in a multi layer board is broken then definitly need a replacement part.

So in other words I can take a look if you want and you are in Auckland.

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