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Topic # 185239 15-Nov-2015 15:05
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Miele KM 490-1, 4 zone induction hob about 10 years old and faulty.

Not interested in shipping, but will deliver to central Canterbury area near ChCh.

Unit works but is faulty. Elements keep turning off, or show errors, or indicate a control temperature when nothing is happening, or say the element if hot even if you put something cold on top of it. Cooling fan for the electronics comes on for no reason even when it has been off for hours. Can be reset by turning power switch off and back on.

Didn't bother seeing if it could be fixed as I'm sure it would probably cost just about as much as a new one. However if you think parts may be useful to you, drop me a message.

If no-one wants it, any ideas of the best way to dispose of things like these? There are tonnes of electronics in them and landfill should be the last place for that.

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  Reply # 1428336 15-Nov-2015 15:05
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Hey, have you listed a price, location and how much shipping would be to other parts of New Zealand? Also if you are asking for a PM make sure your Privacy settings allow your account to receive PM otherwise people can't contact you. Also note if you are selling something we ask you to offer to other members first. Links to private sales (including Trade Me posts) aren't accepted anymore and will be removed.




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  Reply # 1428440 15-Nov-2015 20:01
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So one that costs five times more than say a Bosch lasts just a long (short)! Wow!

 
 
 
 


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  Reply # 1428469 15-Nov-2015 21:06
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To be fair, comparing the same features between Bosch and Miele won't see a 5 x price difference...
There's a difference, but it's not really not large.



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  Reply # 1428546 15-Nov-2015 23:02
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Hi Guys, not sure I wanted to start a flaming war Bosch vs Miele!

The are both good brands and there certainly isn't a 5x price difference. Looking at kitchenthings website for a basic non-flexi 3 zone induction cooktop, Bosch PIL611B18W $1700, Miele KM6113 $2300, which is the reverse of that stated by joker97.

Consumer puts both brands in the same group for reliability (average), and in the end I went for a Bosch replacement based on the features I wanted, given that they have similar reliabilty and price feature for feature.

But all these are side issues. Anyone want the bits??

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  Reply # 1428548 15-Nov-2015 23:47
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If it is only 10 years old you may possibly have a case for a CGA claim,. Consumer have a guide for how long appliances should last, and I think that cookers they reckon should last more than 10 years. Being a top of the range brand, you would hope it would last longer than one a lot lower value.  Don't their adverts say that you should get 20 years out of them? eg It says this on their NZ website 'German engineered and tested to the equivalent of 20 years' usage'. My Aunty has them in her kitchen for ovens, cooktops etc, for over 30 years, and never had any issues with them. I wouldn't have thought there was a lot to go wrong with induction cookers, and it does sound like a waste if it doesn't get repaired, or is stripped for parts..

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  Reply # 1428566 16-Nov-2015 06:56
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Sorry it was in the heat of the moment.



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  Reply # 1428641 16-Nov-2015 09:33
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I'll look into mattwnz's suggestion of the CGA and see how it goes.

Consumer doesn't have an expected life for cooktops, but ovens and stoves is 15+ years. I managed to get a Westinghouse oven repaired 4 times using this, but cut my losses when it croaked it the 5th time in 8 years! It was a battle every time as the manufacturer keeps insisting they only give 1 year warranty, and it takes a lot of willpower to keep your cool in the conversations. At times it seemed they were very well schooled to do anything but give free repairs.

@joker97 - we all have those days :-)



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  Reply # 1449725 13-Dec-2015 17:03
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Update. Put in a Service Enquiry through the Miele NZ website, and it seems those forms end up in Miele Australia. Short version is that they required me to get a quote which was $160 labour, $2,720 for a new main circuit board. Of course wasn't going to pay that, but after several phone calls back and forth with Australia, they provided the parts foc, I paid for the labour. Good on Miele Australia.

My understanding is that if I had taken it back to the NZ supplier, I would then have been dealing with Miele NZ, and they would not have been very sympathetic. But as mattwnz says, they do say tested for the equivalent of 20 years so it would have been difficult for them to argue otherwise. See that quote here http://miele20years.co.nz/qualityPledge.php

So end of the story is that the hob is back in action with a friend.

The other thing I learnt is to never install a granite bench (not that I have one). All hobs are different sizes and you will have to cut the bench when fitting new ones, or in the case of my friends adding a piece in as their old hob was bigger. Not pretty, but it works.

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