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803 posts

Ultimate Geek
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Topic # 248438 26-Mar-2019 16:56
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Hi All,


I am looking for a number for Dell spare parts.


I have a server with a failed 600GB SAS Drive 15K and I need another drive.


My preference is for a new drive from Dell but I am struggling to find a contact number for Dell server spare parts.


The Dell IVR is useless, it has hung up on me three times so would perfer a direct number.


Alternatively is there a Dell spare parts supplier in NZ that we can call.


 


Thanks in advance


John





I know enough to be dangerous


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  Reply # 2205214 26-Mar-2019 18:25
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I'm assuming you don't have a Dell credit account? I just email our account manager and ask for stuff. 

 

You can buy direct from their web store with the part number, e.g:

 

https://www.dell.com/en-nz/shop/dell-600gb-15k-rpm-sas-12gbps-25in-hot-plug-drive/apd/400-ajrf/storage-drives-media

 

 





Information wants to be free. The Net interprets censorship as damage and routes around it.




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Ultimate Geek
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  Reply # 2205228 26-Mar-2019 18:36
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Thanks Lias,

 

No we dont have a Dell credit account, we are a HP business, our customer had this when we took them over.

 

Ouch on that price, at least it in new.

 

I might by one from HP for $350 + GST and swap the caddy.

 

 

 

John





I know enough to be dangerous


 
 
 
 


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Ultimate Geek
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  Reply # 2205269 26-Mar-2019 19:52
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SATTV:

 

Thanks Lias,

 

No we dont have a Dell credit account, we are a HP business, our customer had this when we took them over.

 

Ouch on that price, at least it in new.

 

I might by one from HP for $350 + GST and swap the caddy.

 

 

 

John

 

 

Watch out for drives that are firmware locked to a specific vendor!





Perpetually undecided.



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Ultimate Geek
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  Reply # 2205279 26-Mar-2019 20:11
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Bollox,

 

I didn't know that was a thing.

 

Thanks for the heads up.

 

John





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  Reply # 2205300 26-Mar-2019 20:32
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SATTV:

 

Bollox,

 

I didn't know that was a thing.

 

Thanks for the heads up.

 

John

 

 

I've heard it's a thing in "big storage" (e.g. EMC arrays etc) but not seen it in commodity rack servers myself.





Information wants to be free. The Net interprets censorship as damage and routes around it.


145 posts

Master Geek
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  Reply # 2205372 26-Mar-2019 21:56
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SATTV:

 

Hi All,

 

 

 

I am looking for a number for Dell spare parts.

 

 

 

I have a server with a failed 600GB SAS Drive 15K and I need another drive.

 

 

 

My preference is for a new drive from Dell but I am struggling to find a contact number for Dell server spare parts.

 

 

 

The Dell IVR is useless, it has hung up on me three times so would perfer a direct number.

 

 

 

Alternatively is there a Dell spare parts supplier in NZ that we can call.

 

 

 

 

 

 

 

Thanks in advance

 

 

 

John

 

 

 

 

What is the server model number? 2.5" drive?




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Ultimate Geek
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  Reply # 2205396 26-Mar-2019 22:17
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Dell PowerEdge T420

 

3.5"

 

John





I know enough to be dangerous


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Ultimate Geek
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  Reply # 2205450 27-Mar-2019 06:32
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https://hardwarehub.co.nz/hard-drives these guys have all sorts of server spares and are nz based


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Ultimate Geek
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  Reply # 2205455 27-Mar-2019 07:18
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Lias:

 

I've heard it's a thing in "big storage" (e.g. EMC arrays etc) but not seen it in commodity rack servers myself.

 

 

 

 

They typically still function on regular servers however common symptoms of non 'official' hardware are it reporting bad in ilo/idrac (making it hard to be alerted if it actually fails) and in my experience Dells usually ramp there fans up to 100% when they detect unknown parts. 


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  Reply # 2205468 27-Mar-2019 08:01
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Reminds me of a previous employer....  multinational with contract with Dell to supply all gear globally - talking 8000 staff, so a lot of laptops, desktops, plus servers at each office.

 

Rung once to see if a certain part was available for a machine, got told by the CSR that he wasnt sure but he'd put me to the spares team who would be able to confirm. The spares team line was picked up by an Asian girl who refused to deal with me at all until I handed over a credit card number. 

 

I was gobsmacked - said I was just after information but nope, no CC, no info.

 

Called our account manager who found out what I was after after a couple of days.

 

 





XPD / Gavin / DemiseNZ

 

Server : i3-3240 @ 3.40GHz  16GB RAM  Win 10 Pro    Workstation : i5-3570K @ 3.40GHz  16GB RAM  RX580 4GB Win 10 Pro    Console : Xbox One

 

https://www.xpd.co.nz - Games, geeks, and more.     Now on BigPipe 100/100 and 2Talk


111 posts

Master Geek
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  Reply # 2205477 27-Mar-2019 08:21
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Give https://www.ce.co.nz/ a call - they'll get you sorted. We use them for work for this sort of thing.


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