NAVMAN does not like Kiwis

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hotkiwi

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#29272 31-Dec-2008 16:42

In most EU countries and in Australia, those who buy a NavMan between November 1 and December 31, get a free map update in 2009. Kiwi's however (the country where NavMan was born) are not entitled. This brings me to the point how serious these companies are in selling products in New Zealand. Tom Tom and garmin have at least an excellent update services and are as a products definitely not inferior..
NavMan is digging its own grave by neglected its home market.

I wrote to NavMan about it but got the answer that in countries where the free update was not offered they would not consider this.

in sofar their aftersales service........

Johan
Auckland
New Zealand

DjShadow

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#186847 31-Dec-2008 17:40

I've noticed the same thing too,
I've got an S35 and have already noticed some errors which need fixing up (mainly roundabouts that have been converted to traffic lights and new bypasses open)

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freitasm

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#186853 31-Dec-2008 18:43

Navman was a New Zealand company, until Mitac bought it earlier this year...

I don't think they consider New Zealand their "home" anymore.

My technology disclosure

hotkiwi

69 posts

Master Geek

#186854 31-Dec-2008 18:55

You are probably right. The answer came from NSW in Oz. NavMan probably also is under the impression that we are a colony of Oz. Being a colony however I think we should be entitled to an upgrade, as the Ozzies are.
Have you also noticed the negative feedback on European forums about the service after the Mitac takeover?

Cheers
Johan

BrentR

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#186862 31-Dec-2008 20:59

freitasm:
Navman was a New Zealand company, until Mitac bought it earlier this year...

I don't think they consider New Zealand their "home" anymore.

Navman hasn't been NZ owned for a few years, Brunswick in the US owned it for a while before the sale to Mitac.

networkn

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#187614 5-Jan-2009 18:44

To be honest I have found them ok, I have dealt with the NZ guys and they have offered a reasonable service to me.

I did deal with the US over lodging a warranty call, and mentioned at the time that I wasn't happy that well established streets in New Lynn and Blockhouse bay were missing, and was told no upgrade maps would be afforded me, I esculated and got a team leader who called me back after 2 days, said if I was prepared to put in writing what streets were missing, he would consider a map upgrade either free or reduced price.

Lesson to take away from this is that you don't need to accept the answer from the person who answers your call, don't be afraid to be asking for team leaders or managers. be straight and factual and asssertive but not aggressive. Explain your problem, why you consider it unreasonable, and what you would like done about it.