Good service

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Good service

raytaylor

4014 posts

Uber Geek

Trusted

#105241 29-Jun-2012 23:44

Called slingshot today on behalf of a client
The CSR answered within 10 seconds of entering the technical support queue.

Client had no DSL sync, and needed the ppp password reset to try a new modem. The password was changed within a minute and the call was completed.

Still couldnt get a dsl sync, so called back to book a chorus tech to check out the line.
Again someone picked up within 10 seconds, and booked the technician. Within 3 mins the second call was completed.

Well done slingshot - very good service today!

:-)

Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here

johny99

495 posts

Ultimate Geek
Inactive user

#648715 30-Jun-2012 17:31

Why have the password changed if you had no DSL Sync???

hairy1

3332 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#648718 30-Jun-2012 17:42

I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....

My views (except when I am looking out their windows) are not those of my employer.

raytaylor

4014 posts

Uber Geek

Trusted

#648761 30-Jun-2012 20:11

hairy1: I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....

Exactly

I couldnt get their password out of the page source inside the old modem's web interface, so i had to reset it in the process of trying a new modem.

Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here