Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3085 posts

Uber Geek
+1 received by user: 509

Trusted

Topic # 105241 29-Jun-2012 23:44
Send private message

Called slingshot today on behalf of a client
The CSR answered within 10 seconds of entering the technical support queue.

Client had no DSL sync, and needed the ppp password reset to try a new modem. The password was changed within a minute and the call was completed.

Still couldnt get a dsl sync, so called back to book a chorus tech to check out the line.
Again someone picked up within 10 seconds, and booked the technician. Within 3 mins the second call was completed.

Well done slingshot - very good service today!

:-)




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic
328 posts

Ultimate Geek
+1 received by user: 21


  Reply # 648715 30-Jun-2012 17:31
Send private message

Why have the password changed if you had no DSL Sync???

2570 posts

Uber Geek
+1 received by user: 304

Trusted
Subscriber

  Reply # 648718 30-Jun-2012 17:42
Send private message

I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....




My views (except when I am looking out their windows) are not those of my employer.

 
 
 
 




3085 posts

Uber Geek
+1 received by user: 509

Trusted

  Reply # 648761 30-Jun-2012 20:11
Send private message

hairy1: I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....


Exactly

I couldnt get their password out of the page source inside the old modem's web interface, so i had to reset it in the process of trying a new modem.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Vocus New Zealand on the block as Aussies bail
Posted 23-Oct-2017 17:06


Vodafone TV — television in the cloud
Posted 17-Oct-2017 19:29


Nokia 8 review: Classy midrange pure Android phone
Posted 16-Oct-2017 07:27


Why carriers might want to embrace Commerce Commission study, MVNOs
Posted 13-Oct-2017 09:42


Fitbit launches Ionic, its health and fitness smartwatch
Posted 12-Oct-2017 15:52


Xero launches machine learning automation to improve coding accuracy for small businesses
Posted 12-Oct-2017 15:45


Bank of New Zealand uses Intel AI to detect financial crime
Posted 12-Oct-2017 15:39


Sony launches Xperia XZ1, a smartphone with real-time 3D capture
Posted 11-Oct-2017 10:26


Notes on Nokia’s phone comeback
Posted 10-Oct-2017 10:06


Air New Zealand begins Inflight Wi-Fi rollout
Posted 9-Oct-2017 20:16


The latest mobile phones in perspective
Posted 9-Oct-2017 18:34


Review: Acronis True Image 2018 — serious backup
Posted 8-Oct-2017 11:22


Lenovo launches ThinkPad Anniversary Edition 25
Posted 7-Oct-2017 23:16


Less fone, more tech as Vodafone gets brand make-over
Posted 6-Oct-2017 08:16


API Talent Achieves AWS MSP Partner Status
Posted 5-Oct-2017 21:20



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.