Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




3016 posts

Uber Geek
+1 received by user: 472

Trusted

Topic # 105241 29-Jun-2012 23:44 Send private message

Called slingshot today on behalf of a client
The CSR answered within 10 seconds of entering the technical support queue.

Client had no DSL sync, and needed the ppp password reset to try a new modem. The password was changed within a minute and the call was completed.

Still couldnt get a dsl sync, so called back to book a chorus tech to check out the line.
Again someone picked up within 10 seconds, and booked the technician. Within 3 mins the second call was completed.

Well done slingshot - very good service today!

:-)




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic
285 posts

Ultimate Geek
+1 received by user: 17


  Reply # 648715 30-Jun-2012 17:31 Send private message

Why have the password changed if you had no DSL Sync???

2505 posts

Uber Geek
+1 received by user: 283

Trusted
Subscriber

  Reply # 648718 30-Jun-2012 17:42 Send private message

I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....




My views (except when I am looking out their windows) are not those of my employer.

 

 





3016 posts

Uber Geek
+1 received by user: 472

Trusted

  Reply # 648761 30-Jun-2012 20:11 Send private message

hairy1: I bet the client had forgotten their dsl password and Ray needed to input it in the new modem.....


Exactly

I couldnt get their password out of the page source inside the old modem's web interface, so i had to reset it in the process of trying a new modem.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Edifier R1700BT speakers review: Luxury Bluetooth sounds
Posted 28-May-2017 13:06


National AI group launching next month
Posted 25-May-2017 09:54


New Zealand Digital Future, according to tech companies
Posted 25-May-2017 09:51


New Microsoft Surface Pro delivers outstanding battery life, performance
Posted 25-May-2017 09:34


Garmin VIRB 360 brings immersive 360-degree 5.7K camera experience
Posted 25-May-2017 09:30


Telecommunications monitoring report: Are you being served?
Posted 24-May-2017 11:54


NetValue partners with CRM Provider SugarCRM
Posted 23-May-2017 20:04


Terabyte looms as Vocus users download 430GB a month
Posted 19-May-2017 14:51


2degrees tips into profit after seven lean years
Posted 19-May-2017 09:47


2degrees growth story continues
Posted 17-May-2017 15:25


Symantec Blocks 22 Million Attempted WannaCry Ransomware Attacks Globally
Posted 17-May-2017 12:41


HPE Unveils Computer Built for the Era of Big Data
Posted 17-May-2017 12:39


Samsung Galaxy S8 Plus review: Beautiful, feature-packed
Posted 16-May-2017 20:14


After ten years of mail pain Spark is done with Yahoo
Posted 15-May-2017 13:12


Warnings from security firms: do not click that link or risk your computer being infected
Posted 15-May-2017 10:11



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.