[Snap] What time of day does monthly data end/start?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] What time of day does monthly data end/start?

snowfly

543 posts

Ultimate Geek

#138713 14-Jan-2014 15:22

Does anyone know what time of day Snap data usage for the month is reset, and starts the new month?
My Snap fibre billing cycle is 15 Dec 2013 - 15 Jan 2014, does this mean my current month finishes and new data is available from:
- 12:00am 15 Jan
- 12:00pm 15 Jan
- Some other time?

Thanks

D1NZ

194 posts

Master Geek

#966889 14-Jan-2014 15:30

mine is 4PM on the 16th each month.

niallm90

123 posts

Master Geek

Trusted

#966890 14-Jan-2014 15:31

I would assume it is 12am if you got that date range from your account page under you plan.

My account shows 5:00pm 14 Dec 13 - 5:00pm 14 Jan 14. I believe this is because we where first connected at 4:57pm because it was 4:57pm for a couple of years.

As to if it's the 14th - 15th or 15th - 14th. Try asking snap or wait until tomorrow to find out.

sonyxperiageek

2959 posts

Uber Geek

Trusted

#966891 14-Jan-2014 15:31

Most likely new month will start exactly on 12:00am 15 Jan and your monthly data usage should be reset.

Sony

danfaulknor

939 posts

Ultimate Geek

Trusted

Prodigi

#966893 14-Jan-2014 15:33

It's different for each user depending on when you were connected.
Check your usage meter, it will say quite clearly.
If it has not time then I would assume midnight as stated above.

they/them

Prodigi - Optimised IT Solutions
WebOps/DevOps, Managed IT, Hosting and Internet/WAN.

snowfly

543 posts

Ultimate Geek

#966895 14-Jan-2014 15:36

danielfaulknor: It's different for each user depending on when you were connected.
Check your usage meter, it will say quite clearly.
If it has not time then I would assume midnight as stated above.

Thanks, I was looking at the wrong page on the Snap site, doh!
URL "/summary" does in fact show the time of 7pm.
I was looking at URL "/summary/baseplan/", which did not have a time.

Thanks! :)

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#966918 14-Jan-2014 15:48

Hi All,

I think this has already been answered! but just to confirm it’s the start of the hour at which your account was activated.

Thanks,
TheRalph

Snap

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