Email Issues

Hi,

Is anyone else have email issues?

Webmail is insanely slow when you click on reply. And attaching a document seems to crash it.

ERROR:

Could not move/copy file. File not attached

mattwnz

20177 posts

Uber Geek

#1038354 7-May-2014 13:53

I am still waiting for support for a reported email problem from monday that is still not resolved.

old3eyes

9120 posts

Uber Geek

Subscriber

#1038366 7-May-2014 14:20

A bit slow (always is) but apart from that Webmail is working fine here..

Regards,

Old3eyes

FireEngine

1223 posts

Uber Geek

Trusted

#1038369 7-May-2014 14:26

No widespread problems with the platform that I can see.

Matt your issue (raised 5:22pm Monday if I'm correct), has been re-flagged with the Systems team. Again I'd ask you to log a new ticket for new issues, makes it easier to keep track of. I know that ticket was originally on this issue two months ago but it has been used for several unrelated issues since.

Regards FireEngine

FlameBeard

344 posts

Ultimate Geek

Trusted

#1038371 7-May-2014 14:28

FireEngine: No widespread problems with the platform that I can see.

Matt your issue (raised 5:22pm Monday if I'm correct), has been re-flagged with the Systems team. Again I'd ask you to log a new ticket for new issues, makes it easier to keep track of. I know that ticket was originally on this issue two months ago but it has been used for several unrelated issues since.

Just to further what FireEngine has said, if the ticket is closed, and you email in on the same ticket number, it doesn't re-open it. Hence why cases need to be logged on an individual basis. :)

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mattwnz

20177 posts

Uber Geek

#1038375 7-May-2014 14:45

FireEngine: No widespread problems with the platform that I can see.

Matt your issue (raised 5:22pm Monday if I'm correct), has been re-flagged with the Systems team. Again I'd ask you to log a new ticket for new issues, makes it easier to keep track of. I know that ticket was originally on this issue two months ago but it has been used for several unrelated issues since.

You will see that that ticket all rolls on from the orignal death to spam problems, It is the same problem that was reported on the ticket 2 months ago when the ticket was first opened, where email is not being delivered, and is stuck in the death2spam, spam folder, and can't be moved out of it. I haven't had any communciation from support of the email that it was escalated, and it isn't an issue posted on the network status page.

FireEngine

1223 posts

Uber Geek

Trusted

#1038425 7-May-2014 15:37

mattwnz:
FireEngine: No widespread problems with the platform that I can see.

Matt your issue (raised 5:22pm Monday if I'm correct), has been re-flagged with the Systems team. Again I'd ask you to log a new ticket for new issues, makes it easier to keep track of. I know that ticket was originally on this issue two months ago but it has been used for several unrelated issues since.

You will see that that ticket all rolls on from the orignal death to spam problems, It is the same problem that was reported on the ticket 2 months ago when the ticket was first opened, where email is not being delivered, and is stuck in the death2spam, spam folder, and can't be moved out of it. I haven't had any communciation from support of the email that it was escalated, and it isn't an issue posted on the network status page.

Hi Matt, there is nothing on the Network Status page as this appears to be an individual issue and not a widespread issue.

Email not being delivered and being delivered but stuck in a folder, are clearly different issues. Unless you say different it looks like the original D2Spam issue was resolved for nearly 2mths before reoccurring??

Regards FireEngine

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mattwnz

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FireEngine

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mattwnz

FireEngine