Topped up an old mobile, forgot to turn off data, and it's sucked out $7 from my $20 top up after 2 hours of forgetting. Not blaming anyone. Thought I'd advertise the donation.
My wife purchased an add-on twice by mistake. 2D was happy to reverse one of Add-ons. 2D customer service is quite flexible about these user errors. Try giving them a call.
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