Problem porting from Spark to 2 degrees

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Problem porting from Spark to 2 degrees

psychrn

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#248834 11-Apr-2019 23:58

Ive switched to 2 degrees from Spark after purchasing the new Huawei P30 through them on pre order. After discovering there Hero Mobile plan.

Thats aside though as with that process requires a porting from Spark to 2 degrees.

Yesterday when I signed the contract the CSR said the port should take around 4 hrs. So go home and to work. Nothing happens so far. Today I ring the CSR-mmmm there appears to be a problem was your account Pre pay with Spark no it wasn't-(thats what they were getting as a problem) The CSR then asked me to read out the sim card number of my spark sim.

But alas when I get home from work tonight my Spark account is still running so the Port has again not worked again.

Does this happen often ??

I could go to an 022 number but would prefer to keep the number ive had some years.

GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH

scottjpalmer

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#2215407 12-Apr-2019 06:12

Porting is a complex beast, they'll get it sorted eventually. Call them again or maybe @2degreescare can help.

tukapa1

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#2215453 12-Apr-2019 07:26

I did the same thing. Port took a couple of days but worked out in the end.

Linux

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#2215459 12-Apr-2019 07:29

I thought you were on postpaid with Spark

psychrn

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#2215462 12-Apr-2019 07:35

Linux: I thought you were on postpaid with Spark

Yes a monthly Plan

GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH

michaelmurfy

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#2215475 12-Apr-2019 07:55

For porting from Postpaid it requires the account number (well - at-least it did with me) and not the sim number.

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Linux

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#2215476 12-Apr-2019 07:59

psychrn:
Linux: I thought you were on postpaid with Spark

Yes a monthly Plan

So you don't use the SIM card number but the account number from Spark

psychrn

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#2215484 12-Apr-2019 08:18

Linux:
psychrn:

Linux: I thought you were on postpaid with Spark

Yes a monthly Plan

So you don't use the SIM card number but the account number from Spark

yup thats correct and what they have got to work on

GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH

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Linux

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#2215516 12-Apr-2019 09:19

@2degreescare Should have it sorted in no time

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#2215542 12-Apr-2019 09:38

I have given @psychrn next best idea I called his number with 022 instead of 027 and it's not allocated to a connection

psychrn

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#2215594 12-Apr-2019 10:46

Linux: I have given @psychrn next best idea I called his number with 022 instead of 027 and it's not allocated to a connection

Unfortunately that number was not available !! but never to mind as when I went to pick up the new Huawei at 2 Degree at the base I called into the Spark outlet around the corner.

After a few mins the CSR has found the problem- I had previously put a preorder into Spark for the new Huawei P 30 pro before I found the Plan from 2 Degrees for heros.

I had gone into their store and cancelled the order or so I thought and paid off the difference in my old Note 8.

So they didnt cancell the order in their system so that was the block which makes sense doesnt it.

So hopefully now it will go through.

Now with the p30 Pro unboxing

GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH

psychrn

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#2215852 12-Apr-2019 16:08

Yes everything is all sorted now. My port went through around 1245 and im all good to go

GZMCC. Lenovo Yoga C640. 8 gb Ram and 256Gb SSD, Cam Am Spyder 2016 F3 LTD. GoPro 5 Black, Samsung S22 Ultra, Huawei Watch D. Samsung S6 Lite Tablet, Amateur Radio Callsign ZL1CJH