AU latency issue

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › AU latency issue

KB119NZ

6 posts

Wannabe Geek

#299159 16-Aug-2022 10:04

Having issues with AU game servers today, seems like I am being routed via USA for some reason.

Ran a tracert to the FF14 Materia server (located in Sydney):

Tracing route to 153.254.80.103 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 14 ms 35 ms 1 ms 186.7.69.111.static.snap.net.nz [111.69.7.186]
3 2 ms 4 ms 1 ms 198.18.10.209
4 2 ms 1 ms 1 ms 169.10.69.111.static.snap.net.nz [111.69.10.169]
5 * * * Request timed out.
6 128 ms 127 ms 131 ms TWODEGREES-svc063403-ic344202.ip.twelve99-cust.net [62.115.175.227]
7 128 ms 175 ms 127 ms las-b24-link.ip.twelve99.net [62.115.175.226]
8 128 ms 128 ms 128 ms ntt-ic-326358-las-b24.ip.twelve99-cust.net [213.248.103.171]
9 163 ms 163 ms 165 ms ae-6.r24.lsanca07.us.bb.gin.ntt.net [129.250.3.122]
10 161 ms 158 ms 150 ms ae-4.r20.sydnau02.au.bb.gin.ntt.net [129.250.2.221]
11 161 ms 150 ms 149 ms ae-1.r21.sydnau03.au.bb.gin.ntt.net [129.250.5.44]
12 151 ms 150 ms 150 ms 199.245.24.25
13 150 ms 150 ms 150 ms 202.68.69.101
14 150 ms 149 ms 149 ms 153.254.80.103

Sus hop at #6 returning an IP from California

I also attempted a tracert to the WoW Oceania servers however it just returns a wall of timeouts past hop 5, however in-game I have the same ping issues (sitting at 150~ms).

Using Cloudflare WARP seems to return my ping to relative normal (32ms, about +10ms over normal)

1 | 2

962 posts

Ultimate Geek

Trusted

Lifetime subscriber

#2955234 16-Aug-2022 10:18

@aspired

https://nick.mackechnie.co.nz | NZ ISP latency monitoring - https://smokeping.thenet.gen.nz

pwner

423 posts

Ultimate Geek

Trusted

2degrees

#2955315 16-Aug-2022 12:27

Please try again now

Any posts are personal comments and not that of my employer

KB119NZ

6 posts

Wannabe Geek

#2955368 16-Aug-2022 16:12

Seems fine now

Tracing route to 153.254.80.103 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms fritz.box [192.168.178.1]
2 2 ms 1 ms 1 ms 186.7.69.111.static.snap.net.nz [111.69.7.186]
3 2 ms 1 ms 1 ms 198.18.10.209
4 2 ms 1 ms 1 ms 169.10.69.111.static.snap.net.nz [111.69.10.169]
5 * * * Request timed out.
6 4 ms 3 ms 3 ms default-rdns.vocus.co.nz [101.98.5.223]
7 4 ms 3 ms 3 ms default-rdns.vocus.co.nz [101.98.5.222]
8 29 ms 29 ms 29 ms 10.101.20.103
9 29 ms 29 ms 29 ms 10.101.5.245
10 29 ms 30 ms 29 ms as9790.bdr04.syd03.nsw.vocus.network [175.45.103.17]
11 29 ms 29 ms 29 ms be1002.bdr04.syd03.nsw.vocus.network [175.45.103.16]
12 29 ms 29 ms 29 ms be114.cor02.syd04.nsw.vocus.network [114.31.192.44]
13 30 ms 30 ms 31 ms be101.bdr01.syd11.nsw.vocus.network [114.31.192.83]
14 30 ms 29 ms 30 ms Bundle-Ether12.ken-edge903.sydney.telstra.net [203.27.185.57]
15 29 ms 28 ms 28 ms ntt1874239.lnk.telstra.net [139.130.40.246]
16 58 ms 28 ms 28 ms ae-29.r20.sydnau02.au.bb.gin.ntt.net [129.250.9.218]
17 29 ms 28 ms 47 ms ae-1.r21.sydnau03.au.bb.gin.ntt.net [129.250.5.44]
18 29 ms 29 ms 29 ms 199.245.24.25
19 29 ms 28 ms 29 ms 202.68.69.101
20 29 ms 28 ms 28 ms 153.254.80.103

Thank you guys for the quick fix

JohnFlower

51 posts

Master Geek

#2957994 22-Aug-2022 23:00

I'm having the same issue with a different Australian game server. The ip is 45.121.211.132

traceroute to 45.121.211.132 (45.121.211.132), 30 hops max, 60 byte packets
1 oxalis.localdomain (192.168.1.1) 0.241 ms 0.204 ms 0.190 ms
2 108.7.69.111.static.snap.net.nz (111.69.7.108) 1.265 ms 1.350 ms 1.239 ms
3 default-rdns.vocus.co.nz (101.98.5.213) 3.323 ms 3.287 ms 3.331 ms
4 default-rdns.vocus.co.nz (101.98.5.212) 3.416 ms 3.335 ms 3.354 ms
5 as9790.akl.ix.nz (43.243.21.79) 11.555 ms 11.562 ms 12.080 ms
6 nz220.gslnetworks.com (103.137.13.231) 10.505 ms 11.282 ms 11.236 ms
7 100.127.240.183 (100.127.240.183) 11.353 ms 12.301 ms 11.727 ms
8 31.217.251.114 (31.217.251.114) 153.198 ms 153.431 ms 153.326 ms
9 et25-1.v2005.c-a.sy5.gslnetworks.com (31.217.251.137) 153.419 ms 153.393 ms 153.369 ms
10 100.64.0.10 (100.64.0.10) 153.254 ms 153.286 ms 153.240 ms

Lorenceo

904 posts

Ultimate Geek

Trusted

#2958103 23-Aug-2022 09:42

JohnFlower:

I'm having the same issue with a different Australian game server. The ip is 45.121.211.132

I've also noticed this. Same IP address. It appears traffic is returning to AS23655 via the US now. Previously it went directly between Auckland/Sydney.

Edit: Seems back to normal now. Thanks.

aaronzhong

2 posts

Wannabe Geek

#2959620 25-Aug-2022 23:30

I've been experiencing the same issue for 2 nights in a row, getting consistently 100+ ping.. Have tried restarting etc. and don't really want to wait an hr on hold to be told to restart my modem again :(

Tracing route to 103-10-125-155.valve.net [103.10.125.155]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms fritz.box [192.168.178.1]
2 8 ms 13 ms 4 ms 41.7.69.111.static.snap.net.nz [111.69.7.41]
3 6 ms 5 ms 2 ms 198.18.10.197
4 5 ms 5 ms 6 ms 163.10.69.111.static.snap.net.nz [111.69.10.163]
5 5 ms 5 ms 5 ms default-rdns.vocus.co.nz [101.98.5.209]
6 5 ms 5 ms 5 ms default-rdns.vocus.co.nz [101.98.5.208]
7 30 ms 33 ms 23 ms as9790.akl.ix.nz [43.243.21.79]
8 5 ms 5 ms 5 ms nz220.gslnetworks.com [103.137.13.231]
9 5 ms 5 ms 5 ms 100.127.240.183
10 108 ms 105 ms 105 ms 31.217.251.114
11 106 ms 108 ms 108 ms 31.217.251.129
12 110 ms 111 ms 107 ms 32590.cust.gslnetworks.com.au [31.217.251.143]
13 * * * Request timed out.
14 109 ms 108 ms 108 ms 103-10-125-155.valve.net [103.10.125.155]

Trace complete.

pwner

423 posts

Ultimate Geek

Trusted

2degrees

#2959676 26-Aug-2022 09:57

Try again now

Any posts are personal comments and not that of my employer

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Linux

11440 posts

Uber Geek

Trusted

Lifetime subscriber

#2959683 26-Aug-2022 10:15

pwner:

Try again now

@aaronzhong @Lorenceo @JohnFlower

sud0

282 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2959700 26-Aug-2022 11:07

From here: https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=299275&page_no=1#2959678

---

Legend @pwner!!! It's working great now!


 
❯ ping google.com
PING google.com (142.250.66.238): 56 data bytes
64 bytes from 142.250.66.238: icmp_seq=0 ttl=119 time=28.689 ms
64 bytes from 142.250.66.238: icmp_seq=1 ttl=119 time=28.580 ms
64 bytes from 142.250.66.238: icmp_seq=2 ttl=119 time=29.524 ms
64 bytes from 142.250.66.238: icmp_seq=3 ttl=119 time=31.123 ms

What did you do? :D

Lucas

lpossamai.me

sud0

282 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2959701 26-Aug-2022 11:08

sud0:

From here: https://www.geekzone.co.nz/forums.asp?forumid=81&topicid=299275&page_no=1#2959678

---

Legend @pwner!!! It's working great now!

❯ ping google.com
PING google.com (142.250.66.238): 56 data bytes
64 bytes from 142.250.66.238: icmp_seq=0 ttl=119 time=28.689 ms
64 bytes from 142.250.66.238: icmp_seq=1 ttl=119 time=28.580 ms
64 bytes from 142.250.66.238: icmp_seq=2 ttl=119 time=29.524 ms
64 bytes from 142.250.66.238: icmp_seq=3 ttl=119 time=31.123 ms

What did you do? :D

UDM PRO is happy too!

Lucas

lpossamai.me

pwner

423 posts

Ultimate Geek

Trusted

2degrees

#2959703 26-Aug-2022 11:15

Great to hear it is back to the right levels of latency

it looks like a weird hangover from the SCCN outage the other day was affecting some but not all customers in the Auckland and Whangarei regions. We have offloaded traffic off the troublesome link now.

Everyone south of Auckland shouldn't have seen anything as they all go over TGA out of Hamilton as the most direct path.

Any posts are personal comments and not that of my employer

sud0

282 posts

Ultimate Geek

ID Verified

Lifetime subscriber

#2959705 26-Aug-2022 11:18

pwner:

Great to hear it is back to the right levels of latency

it looks like a weird hangover from the SCCN outage the other day was affecting some but not all customers in the Auckland and Whangarei regions. We have offloaded traffic off the troublesome link now.

Everyone south of Auckland shouldn't have seen anything as they all go over TGA out of Hamilton as the most direct path.

Thank you! I'll game a lot during the weekend now :)

Lucas

lpossamai.me

JohnFlower

51 posts

Master Geek

#2959960 26-Aug-2022 18:55

All is fine for me now too.

pwner:

Everyone south of Auckland shouldn't have seen anything as they all go over TGA out of Hamilton as the most direct path.

Not sure it matters, but I'm south of Auckland.

Linux

11440 posts

Uber Geek

Trusted

Lifetime subscriber

#2959963 26-Aug-2022 19:13

JohnFlower:
All is fine for me now too.

pwner:

Everyone south of Auckland shouldn't have seen anything as they all go over TGA out of Hamilton as the most direct path.

Not sure it matters, but I'm south of Auckland.

Alot of NZ is south of Auckland

JohnFlower

51 posts

Master Geek

#2959965 26-Aug-2022 19:30

Linux:
Alot of NZ is south of Auckland

Haha yeah. I misinterpreted pwner. My bad.

1 | 2