Ex Snap Customer Moved Away from 2D - Now 2D Want Fritbox Back

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Ex Snap Customer Moved Away from 2D - Now 2D Want Fritbox Back

kradnz

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#303705 2-Mar-2023 13:45

Hi guys, originally I was a Snap customer, ADSL connection. Some time between now and the 2D buy out I moved to a fibre connection.

I'm struggling to recall if Snap ever offered fibre, and if they did, did they offer a 12month term that would result in me owning the fritzbox. Its an OG fritzbox 7490, grey and red colour scheme.

Alternatively, if 2D has ever offered something like that?

I've recently moved to Voyager for various tech reasons and I wasn't expecting 2D to ask for their Fritbox back. Pretty sure its mine as a result of an old 12month contract. Struggling to find this info though.

I'd expect 2D to already know all of this though. Trying to avoid calling helpdesk, sounds like its a bit of a cluster.

Am I misremembering this?

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#3043895 2-Mar-2023 13:50

They generally rent them out at $0 per month rather than give them away, so asking for it back is normal and expected. It's only yours if you paid for it and have a receipt.

michaelmurfy

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#3043896 2-Mar-2023 13:52

Snap offered fibre and also "Router Rental" where the router remained property of them.

I had a router from back then but it is now long gone (it died) and I never requested a new one. My guess in my case if I ever moved off 2degrees I'll have to explain this to them. You could try too, but good luck getting through to their customer care to do so.

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SaltyNZ

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#3043947 2-Mar-2023 14:11

Yeah, I just sent my not-even-VDSL-capable Fritzbox back after about 10 years in the garage when I finally cancelled the copper after a storm killed it once and for all. I doubt they're going to do much with it but at least it means I don't have to dispose of it.

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These comments are my own and do not represent the opinions of 2degrees.

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#3043998 2-Mar-2023 18:59

I sent back my 7490 when they upgraded me to the 7590

xpd

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#3044005 2-Mar-2023 19:21

Talking of which,.... thought they were swapping everyone out with a Wifi6 device.....

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#3044006 2-Mar-2023 19:23

xpd:
Talking of which,.... thought they were swapping everyone out with a Wifi6 device.....

Every customer? No way

Oblivian

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#3044008 2-Mar-2023 19:53

I win.

FRITZ!Box Fon WLAN 7340 FRITZ!OS 06.10-29288 BETA
Current power consumption: 33%

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Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

dolsen

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#3044011 2-Mar-2023 20:06

They most definitely did have plans that resulted in you owning the fitz box. Given that you were on ADSL, you might have been on one of those plans. Modem rental is a later concept - see the post below from RalphFromSnap about the modem being free.

Your 7490 is later, but, I'm pretty sure they were also free on contract for some time, before they brought in the free rental change.

https://www.geekzone.co.nz/forums.asp?forumid=90&topicid=115524&page_no=1#7

Look through your emailed invoices from Snap for a one off charge. Mine looks like this.

18 Jun 2013

One off charge

FRITZ!Box 7390 Uplift Fee, Serial; DNNNNNNNNNNNNN

43.48

kradnz

31 posts

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#3044012 2-Mar-2023 20:13

dolsen:
They most definitely did have plans that resulted in you owning the fitz box. Given that you were on ADSL, you might have been on one of those plans. Modem rental is a later concept - see the post below from RalphFromSnap about the modem being free.

Your 7490 is later, but, I'm pretty sure they were also free on contract for some time, before they brought in the free rental change.

https://www.geekzone.co.nz/forums.asp?forumid=90&topicid=115524&page_no=1#7

Look through your emailed invoices from Snap for a one off charge. Mine looks like this.

18 Jun 2013
One off charge
FRITZ!Box 7390 Uplift Fee, Serial; DNNNNNNNNNNNNN
43.48

Super useful thanks!
Was starting to doubt my memory.

xpd

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#3044013 2-Mar-2023 20:16

Linux:
xpd:

Talking of which,.... thought they were swapping everyone out with a Wifi6 device.....

Every customer? No way

I asked on Twitter months ago and they said they were still confirming everything... then nothing.

Gavin / xpd / FastRaccoon / Geek of Coastguard New Zealand

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#3044017 2-Mar-2023 20:41

I purchased my 7390 years ago. The newer 7590 I use now is free rental but I don't own it.

duffles

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#3044202 3-Mar-2023 10:24

Interesting that we're asking for the modem back. Snap never did modem rental.

OP, if you want to DM me your account number, I'll ask the team to tidy this up for you.

Cheers

They say he carved that spoon himself.. From a bigger spoon..
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kradnz

31 posts

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#3044221 3-Mar-2023 10:56

duffles:

Interesting that we're asking for the modem back. Snap never did modem rental.

OP, if you want to DM me your account number, I'll ask the team to tidy this up for you.

Cheers

PM'd thanks for reaching out. Honestly, I'm starting to think I may be mistaken. Its very possible I migrated from ADSL to fibre as a 2D customer, not Snap. What I'm struggling to work out is which plan I subscribed to when I did this.

I don't mind returning it/paying for it, if thats what the contract I opted into says.

kradnz

31 posts

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#3044324 3-Mar-2023 14:15

Thanks to duffles reaching out I can confirm that I was not on a fixed term contract that resulted in me owning the modem.

Appreciate your help mate.

mobiusnz

457 posts

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#3046224 6-Mar-2023 10:42

kradnz:

Hi guys, originally I was a Snap customer, ADSL connection. Some time between now and the 2D buy out I moved to a fibre connection.

I'm struggling to recall if Snap ever offered fibre, and if they did, did they offer a 12month term that would result in me owning the fritzbox. Its an OG fritzbox 7490, grey and red colour scheme.

Alternatively, if 2D has ever offered something like that?

I've recently moved to Voyager for various tech reasons and I wasn't expecting 2D to ask for their Fritbox back. Pretty sure its mine as a result of an old 12month contract. Struggling to find this info though.

I'd expect 2D to already know all of this though. Trying to avoid calling helpdesk, sounds like its a bit of a cluster.

Am I misremembering this?

WOW, I still have the Fritzbox I signed up to Snap on ADSL about 10 years ago. It went from that to VDSL and then to Fibre. I'm 99.9% sure I paid $200 for it many years back. I don't use if any more but its sitting there as a hot spare. The one I was last on is a 7360 but actually I think I did an "upgrade" at some point - Possibly with a business clients old one as mine was the 7340 that only had the two LAN ports. Would be a hard road finding a receipt from ~10 years ago but I'd probably have it recorded somewhere.

Matt Beechey Mobius Network Solutions

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