Orcon being lazy???

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bgorgees

27 posts

Geek

#30543 12-Feb-2009 06:05

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Hi all,

Couple of months ago I started noticing my internet speed getting slower and slower by the day... eventually it got really bad and it’s still is really bad... I’m supposed to have ADSL2+ and my download speed to chch or welly is 512kps... you can imagine my international...

anyway long story short, and after getting my port reset by orcon several times and orcon mucking me around for month and a half, I made a complaint and things started happening.. they started investigating and came down to the conclusion that my Linksys (ADSL2MUE) ADSL modem (which is a ADSL2+ modem) is the cause and I should get something that was made 6 months ago etc... I might add I’ve had that modem for years without any issues.

So I go and buy another Linksys (WAG200G)... anyway no improvement on my internet speed... I let orcon know, nothing happened after couple of emails etc... called in and made another little complaint, they rang me back and say Linksys is not compatible with their systems/equipment... and that I should get a dynalink...

now before I take this further and really have a go at them...

is this true, or are they just too lazy to configure their systems properly to work with all ADSL2+ modems... I mean we all know what happened with the Caller ID fiasco which got eventually solved (half assed solution I might add)...

any comments would be appreciated...

P.S. I don't like their customer service and IVR system... and I'm actually thinking of going back to telecom…

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258 posts

Ultimate Geek

#195443 12-Feb-2009 06:13

I'm actually thinking of going back to telecom…

So am I...and your not the only one experiencing slow speeds and in my case terrible latency and packet loss. No International Bandwidth from Orcon = No Customers
http://www.geekzone.co.nz/forums.asp?ForumId=82&TopicId=30496

Ilmarin

94 posts

Master Geek

#195478 12-Feb-2009 10:39

Sounds like you're getting dicked around, bgorgees. Nothing irritates me more than incompetent support personnel who give unqualified advice. Are you on Orcon+ (LLU) or just Orcon? And what rates does your modem sync at? If your sync rate is the cause of your poor download speeds, then there may be a grain of truth to what Orcon has told you, although it's still improbable.

JAMMAN2110

871 posts

Ultimate Geek

Trusted

#195491 12-Feb-2009 11:29

bgorgees:
anyway long story short, and after getting my port reset by orcon several times and orcon mucking me around for month and a half, I made a complaint and things started happening.. they started investigating and came down to the conclusion that my Linksys (ADSL2MUE) ADSL modem (which is a ADSL2+ modem) is the cause and I should get something that was made 6 months ago etc... I might add I’ve had that modem for years without any issues.

So I go and buy another Linksys (WAG200G)... anyway no improvement on my internet speed... I let orcon know, nothing happened after couple of emails etc... called in and made another little complaint, they rang me back and say Linksys is not compatible with their systems/equipment... and that I should get a dynalink...

now before I take this further and really have a go at them...

Am I the only one who thinks you should try a modem that is actually COMPATIBLE with their equipment first?

In saying that, Telecom > Orcon

bgorgees

27 posts

Geek

#195508 12-Feb-2009 12:57

JAMMAN2110:
bgorgees:
anyway long story short, and after getting my port reset by orcon several times and orcon mucking me around for month and a half, I made a complaint and things started happening.. they started investigating and came down to the conclusion that my Linksys (ADSL2MUE) ADSL modem (which is a ADSL2+ modem) is the cause and I should get something that was made 6 months ago etc... I might add I’ve had that modem for years without any issues.

So I go and buy another Linksys (WAG200G)... anyway no improvement on my internet speed... I let orcon know, nothing happened after couple of emails etc... called in and made another little complaint, they rang me back and say Linksys is not compatible with their systems/equipment... and that I should get a dynalink...

now before I take this further and really have a go at them...

Am I the only one who thinks you should try a modem that is actually COMPATIBLE with their equipment first?
In saying that, Telecom > Orcon

right...
when they first told me I should try another modem, I asked them what should I get and all I got told was anything built within the last 6 months... Linksys is a very popular brand in Australisa... and to go and get equipment that is not compitable with Linksys or only works with one brand, in my view is totally inept...

...

I have been with orcon+ since it came out, and my modem was working fine till the last couple of months.. i.e. they either changed something and don't know what they did.. or don't know how to use the equipment.. or they don't know what the issue is so they're just going around guessing things.. generally a modem can work with several protocols as well.. so that's why i don't believe it's a modem issue...
and they wouldn't give me a technical answer to why they think its a modem issue.. all they said was we think its your modem.. no actual proper answer..

they are sending me a dynalink (YUCK) to try out for bit...

bgorgees

27 posts

Geek

#195510 12-Feb-2009 13:01

Ilmarin: Sounds like you're getting dicked around, bgorgees. Nothing irritates me more than incompetent support personnel who give unqualified advice. Are you on Orcon+ (LLU) or just Orcon? And what rates does your modem sync at? If your sync rate is the cause of your poor download speeds, then there may be a grain of truth to what Orcon has told you, although it's still improbable.

Hi
sounds like your pissed off more than me mate

Yes, im on orcon+..
sync rate is DL: not more than 10000 and UL: not more than 1100.. i live ages away from exchange..

anyway even with these sync rates, my internet was good... i can go on youtube, listen to online radio with out any problems what so ever.. it was awesome... now i can't even login to email or read news with out yelling...
usually i just leave things till i get to work and do them... on net that is..

JAMMAN2110

871 posts

Ultimate Geek

Trusted

#195513 12-Feb-2009 13:04

bgorgees:

they are sending me a dynalink (YUCK) to try out for bit...

Let us know if that solves all your problems or not

bgorgees

27 posts

Geek

#195514 12-Feb-2009 13:07

JAMMAN2110:
bgorgees:

they are sending me a dynalink (YUCK) to try out for bit...

Let us know if that solves all your problems or not

yes, i'll do that for you buddy...

Tradepub

Free professional, reference and technical white papers (affiliate link).

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#195516 12-Feb-2009 13:09

bgorgees:
Ilmarin: Sounds like you're getting dicked around, bgorgees. Nothing irritates me more than incompetent support personnel who give unqualified advice. Are you on Orcon+ (LLU) or just Orcon? And what rates does your modem sync at? If your sync rate is the cause of your poor download speeds, then there may be a grain of truth to what Orcon has told you, although it's still improbable.

Hi
sounds like your pissed off more than me mate
Yes, im on orcon+..
sync rate is DL: not more than 10000 and UL: not more than 1100.. i live ages away from exchange..

anyway even with these sync rates, my internet was good... i can go on youtube, listen to online radio with out any problems what so ever.. it was awesome... now i can't even login to email or read news with out yelling...
usually i just leave things till i get to work and do them... on net that is..

Interesting

Can you paste your current line attributes from your router please.

Also, as a long shot, ask the Orcon CSR to try you on an different ADSL profile, maybe even an ADSL1 profile. It has been known to solve speed issues like yours.

bgorgees

27 posts

Geek

#195518 12-Feb-2009 13:15

Sounddude:
bgorgees:
Ilmarin: Sounds like you're getting dicked around, bgorgees. Nothing irritates me more than incompetent support personnel who give unqualified advice. Are you on Orcon+ (LLU) or just Orcon? And what rates does your modem sync at? If your sync rate is the cause of your poor download speeds, then there may be a grain of truth to what Orcon has told you, although it's still improbable.

Hi
sounds like your pissed off more than me mate
Yes, im on orcon+..
sync rate is DL: not more than 10000 and UL: not more than 1100.. i live ages away from exchange..

anyway even with these sync rates, my internet was good... i can go on youtube, listen to online radio with out any problems what so ever.. it was awesome... now i can't even login to email or read news with out yelling...
usually i just leave things till i get to work and do them... on net that is..

Interesting

Can you paste your current line attributes from your router please.

Also, as a long shot, ask the Orcon CSR to try you on an different ADSL profile, maybe even an ADSL1 profile. It has been known to solve speed issues like yours.

yeah, they've changed my profile.. i think it made it worse to be honest..
they've also reset my port several times..

i will post these up tonight.. when i get home..

Sounddude

I fix stuff!
1928 posts

Uber Geek

Trusted

2degrees

Lifetime subscriber

#195521 12-Feb-2009 13:31

Can you PM me your username please?

BazNZ

258 posts

Ultimate Geek

#195522 12-Feb-2009 13:36

Sadly when I get home from work today...I'm ringing another ISP to trial.

bgorgees

27 posts

Geek

#195586 12-Feb-2009 18:22

here's my connection rate(s)

Athlonite

1828 posts

Uber Geek
Inactive user

#199713 7-Mar-2009 04:58

well good luck with the dynasink i've had two of em and both had overheating issues when stressed

Aaroona

3196 posts

Uber Geek

#199914 8-Mar-2009 16:11

now im wondering if i made a mistake in signing up with them yesterday...

jermsie

302 posts

Ultimate Geek

#199916 8-Mar-2009 16:22

Aaroona: now im wondering if i made a mistake in signing up with them yesterday...

Generally, im sure most customers have a good experience. I am getting fantastic speeds and I do not regret choosing Orcon. They have no contract so if you are unhappy, feel free to leave!

– J

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