High ping on 2degrees after moved to new address

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › High ping on 2degrees after moved to new address

royalpork

9 posts

Wannabe Geek

#311099 13-Dec-2023 15:56

Hi, I recently moved to a new address and noticed a significant increase in ping to overseas servers, particularly those in the US and Asia (Singapore).

My ping has jumped from a stable 120-150ms at my previous address to a frustrating 350-400ms now. However, my ping within NZ and AU remains stable.

The strange thing is that I haven't made any changes to my router configuration and I'm still using a dynamic IP address, so I can't request a change to IP range.

I'm hoping someone can help me figure out what's going on and who I should contact to get this issue resolved

Linux

11432 posts

Uber Geek

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#3171482 13-Dec-2023 16:06

Have you done trace routes to these servers and what IP range is your connection in?

royalpork

9 posts

Wannabe Geek

#3171554 13-Dec-2023 18:29

Linux:

Have you done trace routes to these servers and what IP range is your connection in?

yes. but I am not really understand , can you please advise ? thanks

Linux

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Uber Geek

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#3171558 13-Dec-2023 18:42

Can you do ipconfig as well please

royalpork

9 posts

Wannabe Geek

#3171565 13-Dec-2023 18:56

Linux: Can you do ipconfig as well please

Thank you :)

royalpork

9 posts

Wannabe Geek

#3171567 13-Dec-2023 18:57

any possible to ask 2degree to change the IP range as I tried restart the router the IP still the same. thanks

Linux

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Uber Geek

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#3171572 13-Dec-2023 19:05

royalpork:
any possible to ask 2degree to change the IP range as I tried restart the router the IP still the same. thanks

If it is the IP range you would like 2degrees to fix it

Have you requested a static off 2degrees?

royalpork

9 posts

Wannabe Geek

#3171573 13-Dec-2023 19:10

Linux:
royalpork:

any possible to ask 2degree to change the IP range as I tried restart the router the IP still the same. thanks

If it is the IP range you would like 2degrees to fix it

Have you requested a static off 2degrees?

No, I am using dynamic IP but it was fine, so I have not idea what is going on

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Linux

11432 posts

Uber Geek

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#3171574 13-Dec-2023 19:12

Ask 2degrees if you can test with a static IP

royalpork

9 posts

Wannabe Geek

#3171656 14-Dec-2023 09:22

Linux:

Ask 2degrees if you can test with a static IP

thanks, does any possible the issue caused by physical fiber cable that installed in my place or area ? i mean the connection to the different 2degrees servers?

Neori

82 posts

Master Geek

2degrees

#3171659 14-Dec-2023 09:40

royalpork:

Linux:

Ask 2degrees if you can test with a static IP

thanks, does any possible the issue caused by physical fiber cable that installed in my place or area ? i mean the connection to the different 2degrees servers?

Our upstream provider is dealing with a subsea cable fault between Perth and Singapore for the past 2 weeks with an ETR of mid-January. Does this line up with your move to your new address and increase in latency to Singapore?

Linux

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#3171661 14-Dec-2023 10:15

@royalpork the post by @Neori might answer your question about the issue

royalpork

9 posts

Wannabe Geek

#3171676 14-Dec-2023 11:48

Linux:

@royalpork the post by @Neori might answer your question about the issue

Thank you so much for the help

Cxf

58 posts

Master Geek

2degrees

#3171697 14-Dec-2023 13:11

High latency between NZ<->USA and high latency between NZ<->Singapore/Japan/Hong Kong could be different issues and would require review of each traceroute to see what's going on.

EG:
Ideally traffic from NZ to USA routes direct via AKL-LA cable (about 120MS).
If your USA destined traffic is going via AKL -> Syd -> Perth -> Singapore -> Japan -> San Jose (220MS) then that could be suboptimal, adding additional RTT/latency.

I wouldn't expect your traffic destined to the USA to be impacted by the cable cut, if you have any examples of high latency to this destination then please share and I'll help look over it.

royalpork

9 posts

Wannabe Geek

#3171799 14-Dec-2023 21:23

Cxf:

High latency between NZ<->USA and high latency between NZ<->Singapore/Japan/Hong Kong could be different issues and would require review of each traceroute to see what's going on.

EG:
Ideally traffic from NZ to USA routes direct via AKL-LA cable (about 120MS).
If your USA destined traffic is going via AKL -> Syd -> Perth -> Singapore -> Japan -> San Jose (220MS) then that could be suboptimal, adding additional RTT/latency.

I wouldn't expect your traffic destined to the USA to be impacted by the cable cut, if you have any examples of high latency to this destination then please share and I'll help look over it.

Thank you , i will pm u the tracerouter. thanks