2D wifi calling issues 13/11/24

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2D wifi calling issues 13/11/24

CYaBro

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#317768 13-Nov-2024 13:13

Anyone else having wifi calling issues today with 2degrees?
Can’t get any of our 2D phones to connect.
Have rebooted phones and router etc. And also switched from primary 2D Internet connection to backup connection.
Kogan and Spark wifi calling are working fine.

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meow
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#3308517 13-Nov-2024 14:01

Working totally fine for me on Quic :)

Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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Opinions are my own and not the views of my employer.

fullofideas

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#3308526 13-Nov-2024 14:32

Yes, 2nd day in a row that doesn't work for us. Ironically it worked Mon morning when I had to call 111! hopefully it gets resolved asap otherwise I may need to quickly source another provider.

I've seen this before with 2D over the last couple of years though, randomly stops and hours/days later comes back.... it's probably an expired self-signed cert on an ipsec gateway :p

CYaBro

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#3308534 13-Nov-2024 14:56

fullofideas:

Yes, 2nd day in a row that doesn't work for us. Ironically it worked Mon morning when I had to call 111! hopefully it gets resolved asap otherwise I may need to quickly source another provider.

I've seen this before with 2D over the last couple of years though, randomly stops and hours/days later comes back.... it's probably an expired self-signed cert on an ipsec gateway :p

Thanks good to know it's not just us.

Have you logged a fault?
I'm just doing that now.

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michaelmurfy

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#3308556 13-Nov-2024 15:54

I've been in multiple calls today and have been using WiFi calling totally fine on 2degrees. I've got barely any coverage here and it was working totally fine. Wifes phone is also the same, working totally fine.

So sounds like this may only be affecting some providers.

Linux

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#3308561 13-Nov-2024 15:56

I have had no issues with 2d Wi-Fi calling @SaltyNZ are you aware of any issues?

SaltyNZ

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#3308562 13-Nov-2024 15:57

No, nothing with VoWifi specifically. We are doing upgrades across the packet and IMS cores, but any issues they cause would not affect VoWifi alone.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

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CYaBro

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#3308573 13-Nov-2024 16:20

Message I just got back from 2degrees:

Apologies for the issue, we are currently experiencing problems with wifi calling and are working as quickly as we can to get it resolved.
We do not currently have an ETA but are hoping to get this resolved as soon as possible.
Thank you for your patience and understanding.

@SaltyNZ 🙃

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SaltyNZ

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#3308584 13-Nov-2024 16:29

CYaBro:

Message I just got back from 2degrees:

Apologies for the issue, we are currently experiencing problems with wifi calling and are working as quickly as we can to get it resolved.
We do not currently have an ETA but are hoping to get this resolved as soon as possible.
Thank you for your patience and understanding.

@SaltyNZ 🙃

ugh they don't tell me nuffink these days

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

CYaBro

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#3308589 13-Nov-2024 16:32

michaelmurfy:

I've been in multiple calls today and have been using WiFi calling totally fine on 2degrees. I've got barely any coverage here and it was working totally fine. Wifes phone is also the same, working totally fine.

So sounds like this may only be affecting some providers.

It was a weird one as there's 4 of us here that are 2D and two of us had no wifi calling while the other 2 did.
It was like that for most of the morning then the other 2 also stopped.

We have no cell coverage at all here so rely on the wifi calling.
I have a Spark esim in my phone as well and the wifi calling on that has been working.
My son has a Kogan SIM and that's fine too.

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fullofideas

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#3308591 13-Nov-2024 16:32

yeah... my phone app doesn't open (backend?)

and their website *tries* to load my profile and logs me out.

dev hugs to my 2degrees compadres

CYaBro

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#3308808 13-Nov-2024 22:21

Looks like it just came back online.
Got an sms saying I’ve got new voicemails. 🤪

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CalmStorm

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#3309797 16-Nov-2024 23:28

My WiFi Calling with 2degrees never worked. It used to work when I was with them some time ago, then I switched away, and when I switched back it never worked again. My other SIM card from One NZ worked like a charm. Not sure exactly what is wrong with it, and an email to customer service didn't seem to resolve it, but I've left it as it is as I didn't want to face calling and waiting 30-45 minutes to speak to a person who will probably tell me everything is fine with my account...