0800 Fail

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 0800 Fail

BartManGeek

187 posts

Master Geek

#39572 17-Aug-2009 12:08

My temporary password SMS never arrived, possibly due to the fact I was out of coverage at the time and didn't get back into coverage for two days.

After waiting for 32 minutes listening to elevator hold music - my ears they bleed!!! - I am done with 2degrees, if you treat your customers worse than the incumbents you will not get very far at all.

freitasm

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#247588 17-Aug-2009 12:22

Can't you just request another password without getting to call them?

johnr

19282 posts

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#247589 17-Aug-2009 12:25

BartManGeek: My temporary password SMS never arrived, possibly due to the fact I was out of coverage at the time and didn't get back into coverage for two days.

After waiting for 32 minutes listening to elevator hold music - my ears they bleed!!! - I am done with 2degrees, if you treat your customers worse than the incumbents you will not get very far at all.

I wonder what the SMS expire time is set to on the SMSC

2 days is quite short

John

Behodar

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#247595 17-Aug-2009 12:31

I didn't get my temporary password either, and I was out of coverage for ... 6 hours?

BartManGeek

187 posts

Master Geek

#247599 17-Aug-2009 12:34

freitasm: Can't you just request another password without getting to call them?

from the 'forgot password' section:

Forgot password hint question and hint answer are not available, Please contact administrator

I presume this is because I never received my first temp password to sign-on and setup my account in the first place...

johnr:
I registered Friday afternoon - didn't get back into coverage untill this morning. I live in Wanganui so am roaming via VF, would that make a difference to the reception/non-reception of sms?

SaltyNZ

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#247683 17-Aug-2009 14:18

johnr:

I wonder what the SMS expire time is set to on the SMSC

John

It depends on the error code, naturally. :-)

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These comments are my own and do not represent the opinions of 2degrees.

johnr

19282 posts

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#247685 17-Aug-2009 14:22

SaltyNZ:
johnr:

I wonder what the SMS expire time is set to on the SMSC

John

It depends on the error code, naturally. :-)

Correct but if the error code handset out of coverage should it not store the SMS for a few days

John

Niel

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#247778 17-Aug-2009 16:34

SMS is not guaranteed to be delivered. Found that out when we developed a security system that sends SMS.

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wally22

504 posts

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#247932 17-Aug-2009 21:21

Website states that they hold messages for 3 days. Don't know if that means that they keep trying to send for 3 days. My password never arrived. I was out of area for 2.5 days. Ho hum...