Why was I charged for a 111 call?

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Why was I charged for a 111 call?

tardtasticx

3075 posts

Uber Geek

#70734 29-Oct-2010 14:38

Earlier this month I called 111 coz of some guys on skateboards going down a busy street with trafic. I checked my bill the other day and noticed I was charged for 2 minutes of calling and I didnt remember making a chargable call, I checked again today becuase i was told it would have to update, and I saw that I had been charged for calling national landline "011-1". It was on the date I did call the police and the exact time so I know it was to 111. Surely this cant be right? What if I was on prepaid or something and had no credit? Then I wouldnt be able to call them if it was a life threatening emergency. Anyone else had this?

1 | 2 | 3

67 posts

Master Geek

#397374 29-Oct-2010 14:43

What phone company are you with? This is what Telecom say:

http://www.telecom.co.nz/content/0,8748,205388-1133,00.html

i.e. it's free unless you make a second false call in a month and then you get a $6 fine.

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#397375 29-Oct-2010 14:45

Are you sure that there is a $ value, as 111 calls do appear on phone accounts and the time for the call duration is shown but normally it shows as $0.00

tardtasticx

3075 posts

Uber Geek

#397377 29-Oct-2010 14:49

Yes I'm with orcon, this was made on my cellphone.
It was a chargable amount, 2 minutes at 61cents a min. Shows there $1.52 for this months calling, + GST on the final amount aswel. I've only ever called 111 3 times, the other 2 were from a vodafone mobile and a telecom landline and were like years ago, deffenetly not faulse calls either.

kiwitrc

4123 posts

Uber Geek
Inactive user

#397384 29-Oct-2010 15:01

Its snitch tax.

raab

262 posts

Ultimate Geek
Inactive user

#397387 29-Oct-2010 15:04

lol, phoning 111 because someone was skating on the road

[edit mod:RC removed personal attack. Consider this your warning. If you have nothing nice to say, then keep your hands off the keyboard.]

nzkiwiman

2585 posts

Uber Geek

Subscriber

#397389 29-Oct-2010 15:06

nzscom: What phone company are you with? This is what Telecom say:

http://www.telecom.co.nz/content/0,8748,205388-1133,00.html

i.e. it's free unless you make a second false call in a month and then you get a $6 fine.

Intersting, I have made several phone calls to 111 while my phone was in my pocked locket (thanks to the phone being able to call 111 when locked) and even had a person from the call centre ring me back to make sure everything was ok.

Never charged *was on prepay*

bazzer

3438 posts

Uber Geek

Trusted

#397399 29-Oct-2010 15:17

Doesn't answer the question, but *555 would probably have been more appropriate.

Quic Broadband

Move to New Zealand's best fibre broadband service (affiliate link). Free setup code: R587125ERQ6VE. Note that to use Quic Broadband you must be comfortable with configuring your own router.

tardtasticx

3075 posts

Uber Geek

#397404 29-Oct-2010 15:28

Yeh I didnt know about *555 until some research group called me back yesterday to ask about my 111 experience. Thought it was a joke at first. And thanks for calling me a snitch but one of them nearly got hit by a car pulling out of a give way and if they had fallen over I might have run them over, pretty dangerous and stupid. I would have called *555 if I had known about it at the time but obv. I didnt. I called Orcon just now and they said they would take care of it. Didn't tell me why I was charged to begin with.

kiwitrc

4123 posts

Uber Geek
Inactive user

#397406 29-Oct-2010 15:28

raab: lol, phoning 111 because someone was skating on the road

[edit mod:RC removed personal attack. Consider this your warning. If you have nothing nice to say, then keep your hands off the keyboard.]

Ha ha, bad Raab!

We need a gloves off section in GZ, a place where mods fear to tread. Somewhere where you can go and hurl abuse with immunity, a Troll Hole in fact.

allan

2044 posts

Uber Geek

ID Verified

Lifetime subscriber

#397408 29-Oct-2010 15:32

Off topic, but I had a funny thing happen a few years ago, where the largish company I worked for used to receive a paper phone bill the size of the yellow pages each month, which used to come past me for "checking". My checking usually consisted of simply passing it on for payment, but on this occasion, I noticed that there were three 111 calls made over a 10 minute period at a weekend. No charge though.

I dived into the internal PBX call logging system to see which extension they were made from and discovered they were from my extension! As I hadn't been at work that weekend, I simply assumed someone had had their kids at work. Open plan office, so could have been anyone.

graemeh

2078 posts

Uber Geek

#397443 29-Oct-2010 17:00

It sounds to me like their billing system just isn't configured properly. It should be free and if you can be bothered ringing them they should refund it and fix it.

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#397450 29-Oct-2010 17:15

111 calls should be free pure and simple, this will most likely be a and simple billing issue, why don't you just ring them and let them handle it... probably be solved quicker than the time it actual took to write this post ? .... lol

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

tardtasticx

3075 posts

Uber Geek

#397459 29-Oct-2010 17:30

Yeh I did call them and they said they'd sort it out. Just wrote that while I was in a free period because I wanted to know if anyone else had it

maverick

3594 posts

Uber Geek

Trusted

WorldxChange

#397464 29-Oct-2010 17:38

perhaps that would have been good to add to the original post don't you think, would have let every body know right from the start Orcon were aware of it and would sort it out

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

tardtasticx

3075 posts

Uber Geek

#397468 29-Oct-2010 17:52

maverick: perhaps that would have been good to add to the original post don't you think, would have let every body know right from the start Orcon were aware of it and would sort it out

Well maybe read my posts? I stated already I have called them and you cant edit posts after a certain amount of time.

1 | 2 | 3