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casewindow

310 posts

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#75434 18-Jan-2011 08:57
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We have finally been cabinetised and my Belkin wired ADSL router now reports it is connecting at G.992.5 (ADSL2+). Previously speeds before cabinetisation were reported by the router as 7.8mb down and 0.8mb up with real speeds (outside of peak times) of 3.2 down and 0.6 up.

Now the router reports 13 down and 0.4 up with real non-peak time speeds of 10 down and 0.4 up which is good.

But the router seems to disconnect from Orcon a lot more frequently. The ADSL line always stays active and a router reboot (sometimes soft sometimes hard reset) seems to reconnect.

Could this be a problem with our router not handling ADSL2+ speeds (despite being made for it) or is this likely to be an Orcon problem?

This is the router we have here:
http://www.adslgeek.com/dslmodem/Belkin/F5D5630au4/




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6297a1679f9
371 posts

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  #428459 18-Jan-2011 15:09

I Dont Think Its Your Problem or the modem
It does say ADSL2/2+ Compatible
I dont have this problem in manukau
Maybe Its your line



snnet
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  #428545 18-Jan-2011 18:48
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You need to move to a wholesale plan or switch to telecom retail. I had the same issue where I had to make the latter choice as they refused to switch me to one of their wholesale plans. Because you are served from the exchange via the cabinet, there is more interference on your line. Orcon don't seem to install gear in cabinets.

Ragnor
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  #428736 19-Jan-2011 10:33
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snnet: You need to move to a wholesale plan or switch to telecom retail. I had the same issue where I had to make the latter choice as they refused to switch me to one of their wholesale plans. Because you are served from the exchange via the cabinet, there is more interference on your line. Orcon don't seem to install gear in cabinets.


This is true if he's on an Orcon+ (purple network) plan but not if they are already on a non plus plan, it will probably be something else.


It's possible a fault was introduced when his line was moved to terminate on the cabinet, anything from the copper pair not being connected to the port in the cabinet correctly, fault port in the ISAM etc etc.

In either case you need to log a issue with Orcon and go through normal troubleshooting process.

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