"we're sorry the number you have entered is incorrect"

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › "we're sorry the number you have entered is incorrect"

doublehell

110 posts

Master Geek

#96915 7-Feb-2012 14:41

I've tried calling 4 different 2degrees mobile numbers from a landline and get the same message saying that "the number called is incorrect". There doesn't seem to be an issue mobile to mobile.

Anyone else getting this problem? I've tried calling 2degrees support but after being on hold for 25 minutes, the call terminated on its own.

jbard

1377 posts

Uber Geek

#578226 7-Feb-2012 14:44

I am having no problem calling my 2degrees phone from my Voip number.

freitasm

BDFL - Memuneh
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Geekzone

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#578227 7-Feb-2012 14:44

Calling from a Telecom phone, or from another provider? What area you are calling from?

doublehell

110 posts

Master Geek

#578230 7-Feb-2012 14:46

freitasm: Calling from a Telecom phone, or from another provider? What area you are calling from?

Calling from an 09 (Auckland number), using an Orcon landline (not VOIP/Genius).

I might try giving Orcon a call to see if the issue is their side.

sbiddle

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Biddle Corp

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#578231 7-Feb-2012 14:47

Who is your phone provider and what sort of phone are you calling from and is it from a PBX?

Odds are the issue has nothing at all to do with 2degrees.

freitasm

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#578233 7-Feb-2012 14:48

doublehell:
freitasm: Calling from a Telecom phone, or from another provider? What area you are calling from?

Calling from an 09 (Auckland number), using an Orcon landline (not VOIP/Genius).

I might try giving Orcon a call to see if the issue is their side.

Take this with Orcon, not 2degrees then.

doublehell

110 posts

Master Geek

#578234 7-Feb-2012 14:49

Thanks guys.

Will ping Orcon, and see what's up. Will update this thread with results if discovered.

doublehell

110 posts

Master Geek

#578251 7-Feb-2012 15:18

doublehell: Thanks guys.

Will ping Orcon, and see what's up. Will update this thread with results if discovered.

Apparently Chorus techs inadvertently disabled toll calling on my landline, so at some point another techie will go back and turn it back on.

We can close the thread now (maybe move it to the Orcon forum?) Thanks all!