"we're sorry the number you have entered is incorrect"

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › "we're sorry the number you have entered is incorrect"

doublehell

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#96915 7-Feb-2012 14:41

I've tried calling 4 different 2degrees mobile numbers from a landline and get the same message saying that "the number called is incorrect". There doesn't seem to be an issue mobile to mobile.

Anyone else getting this problem? I've tried calling 2degrees support but after being on hold for 25 minutes, the call terminated on its own.

jbard

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#578226 7-Feb-2012 14:44

I am having no problem calling my 2degrees phone from my Voip number.

freitasm

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#578227 7-Feb-2012 14:44

Calling from a Telecom phone, or from another provider? What area you are calling from?

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doublehell

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#578230 7-Feb-2012 14:46

freitasm: Calling from a Telecom phone, or from another provider? What area you are calling from?

Calling from an 09 (Auckland number), using an Orcon landline (not VOIP/Genius).

I might try giving Orcon a call to see if the issue is their side.

sbiddle

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#578231 7-Feb-2012 14:47

Who is your phone provider and what sort of phone are you calling from and is it from a PBX?

Odds are the issue has nothing at all to do with 2degrees.

freitasm

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#578233 7-Feb-2012 14:48

doublehell:
freitasm: Calling from a Telecom phone, or from another provider? What area you are calling from?

Calling from an 09 (Auckland number), using an Orcon landline (not VOIP/Genius).

I might try giving Orcon a call to see if the issue is their side.

Take this with Orcon, not 2degrees then.

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doublehell

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#578234 7-Feb-2012 14:49

Thanks guys.

Will ping Orcon, and see what's up. Will update this thread with results if discovered.

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doublehell

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#578251 7-Feb-2012 15:18

doublehell: Thanks guys.

Will ping Orcon, and see what's up. Will update this thread with results if discovered.

Apparently Chorus techs inadvertently disabled toll calling on my landline, so at some point another techie will go back and turn it back on.

We can close the thread now (maybe move it to the Orcon forum?) Thanks all!