Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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I fix stuff!
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#1304610 13-May-2015 15:35

kiwikiwi:

Have you got an open ticket yet? I am seeing 4ms to Whangerei currently. Starting to wonder your issue is deeper in the Nothpower network.

skylight01

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#1304611 13-May-2015 15:36

possibly related?

http://www.stuff.co.nz/technology/digital-living/68490170/broadband-use-rises-29-per-cent-in-past-three-months

FlameBeard

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#1304614 13-May-2015 15:40

andybrrr: Whats the guts with like breaking a contract if the service isn't up to par? Is it doable?

No clue, would have to read the terms and conditions....

This is what I found.

4th gen i7 Haswell 4770k, G.SKILL RipjawsX 16GB (4x4 Gb) DDR3 2400MHz, x1 GTS 460, Intel 180Gb 530 Series SSD, x1 Seagate 1Tb HDD, x1 Seagate 2Tb HDD, Modular 850w PSU, R.O.G. Maximus VII Formula mobo, Cooler Master Storm Trooper Chassis, Cooler Master V8 CPU cooler

"Five exclamation marks, the sure sign of an insane mind." - Terry Pratchett

No longer work for Orcon

kiwikiwi

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#1304619 13-May-2015 15:57

Sounddude:
kiwikiwi:

Have you got an open ticket yet? I am seeing 4ms to Whangerei currently. Starting to wonder your issue is deeper in the Nothpower network.

Yeah I'm already on level 2 support.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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FlameBeard

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#1304624 13-May-2015 16:02

kiwikiwi:
Sounddude:
kiwikiwi:

Have you got an open ticket yet? I am seeing 4ms to Whangerei currently. Starting to wonder your issue is deeper in the Nothpower network.

Yeah I'm already on level 2 support.

What tier one/ two has been done? Replacement ONT?

kiwikiwi

455 posts

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#1304634 13-May-2015 16:30

FlameBeard:
kiwikiwi:
Sounddude:
kiwikiwi:

Have you got an open ticket yet? I am seeing 4ms to Whangerei currently. Starting to wonder your issue is deeper in the Nothpower network.

Yeah I'm already on level 2 support.

What tier one/ two has been done? Replacement ONT?

Tier one has just asked for a default of the modem and to monitor it. That's it.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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FlameBeard

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#1304640 13-May-2015 16:33

kiwikiwi:
FlameBeard:
kiwikiwi:
Sounddude:
kiwikiwi:

Have you got an open ticket yet? I am seeing 4ms to Whangerei currently. Starting to wonder your issue is deeper in the Nothpower network.

Yeah I'm already on level 2 support.

What tier one/ two has been done? Replacement ONT?

Tier one has just asked for a default of the modem and to monitor it. That's it.

And Tier 2?

Wise

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kiwikiwi

455 posts

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#1304641 13-May-2015 16:33

FlameBeard:
kiwikiwi:
FlameBeard:
kiwikiwi:
Sounddude:
kiwikiwi:

Have you got an open ticket yet? I am seeing 4ms to Whangerei currently. Starting to wonder your issue is deeper in the Nothpower network.

Yeah I'm already on level 2 support.

What tier one/ two has been done? Replacement ONT?

Tier one has just asked for a default of the modem and to monitor it. That's it.

And Tier 2?

Nothing

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

HTTP 404 Sarcasm not found.

kornflake

409 posts

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#1304704 13-May-2015 17:53

orcon can not control or gaurentee speed / throughput out side their network.

kiwikiwi

455 posts

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#1304729 13-May-2015 19:10

kornflake: orcon can not control or gaurentee speed / throughput out side their network.

Thing is it's both outside and inside and has been for pretty much 5 weeks. I know that they can't guarantee but going as low as this it's insane.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kornflake

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#1304733 13-May-2015 19:28

what are your router connection rates?

deadlyllama

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#1305009 14-May-2015 11:02

kiwikiwi:

Tier one has just asked for a default of the modem and to monitor it. That's it.

One of the reasons I left Orcon was getting sick of modem resets as the first line of defence. My own stupid fault for wanting to use a range other than 192.168.1.x for my LAN, I guess...

kiwikiwi

455 posts

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#1305409 14-May-2015 19:59

deadlyllama:
kiwikiwi:

Tier one has just asked for a default of the modem and to monitor it. That's it.

One of the reasons I left Orcon was getting sick of modem resets as the first line of defence. My own stupid fault for wanting to use a range other than 192.168.1.x for my LAN, I guess...

I really dislike how many times I've had to reset the modem when it's clear it isn't working. I know it's standard procedure but 6 times? Surely it isn't working.

Pinging Orcon's main website is resulting in 160-250MS~

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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Peppery

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#1305525 14-May-2015 22:34

I understand that UFB is 'best effort' bandwidth so I'm trying to be reasonable, but how close to the 'advertised' speeds am I meant to get, even locally? We pay for 100/50, however even on local Speedtests (to Orcon) we never seem to top more than 70mbit. Tests done over LAN with minimal other users on the network...

kiwikiwi

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#1305537 14-May-2015 23:11

Peppery: I understand that UFB is 'best effort' bandwidth so I'm trying to be reasonable, but how close to the 'advertised' speeds am I meant to get, even locally? We pay for 100/50, however even on local Speedtests (to Orcon) we never seem to top more than 70mbit. Tests done over LAN with minimal other users on the network...

I would not call it best effort if it's struggling.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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