[Snap] Youtube Not Fully Buffering

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97 posts

Master Geek

#622659 10-May-2012 08:46

McGee:

That would actually be funny if it wasn't for the fact that a 4 minute video is taking more than 20 minutes to buffer!!!

McGee

200 posts

Master Geek

#622661 10-May-2012 08:48

SiliconAudio:

That would actually be funny if it wasn't for the fact that a 4 minute video is taking more than 20 minutes to buffer!!!

Got some examples ?

SiliconAudio

97 posts

Master Geek

#622672 10-May-2012 09:00

McGee:
SiliconAudio:

That would actually be funny if it wasn't for the fact that a 4 minute video is taking more than 20 minutes to buffer!!!

Got some examples ?

At home, my router connects at 12 Mbps. At work, the router connects at about 10 Mbps - both ADSL. Home=Snap, Work=Telecom.

This video at 720p takes about 1:08 to fully buffer on Telecom, which is similar to what I was seeing on Xnet. On Snap, I gave up after about 20 minutes and only a fraction had buffered.

I use Youtube a lot to listen to music that's a bit different and used to enjoy it. Now I can't, my fun has gone. I'm so regretful about moving to Snap and will be seeing if I can move back to Xnet, because Snap is utter crap for the stuff I do. I'm feeling duped.

I'm at work now, and this video may have cached from my attempts at home, but just look for more of the Fink Meter Sessies and try them at 720p.

McGee

200 posts

Master Geek

#622674 10-May-2012 09:07

I just tested that video at home and it burst loads 1/4 first fine and didn't have any issues.
If I skip through the video it bursts again a chunk then trickel loads which is fine.

What DNS servers are you using ?

SiliconAudio

97 posts

Master Geek

#622686 10-May-2012 09:24

McGee: What DNS servers are you using ?

202.37.101.1 & 202.37.101.2 as set by Snap's DHCP server.

McGee

200 posts

Master Geek

#622881 10-May-2012 14:16

I tried a few of their videos to get a rough benchmark.
Most of them had less than 50,000 views.

Performance seemed to be normal though.

Can you do this on yours to see what speed they are loading at ?

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#622888 10-May-2012 14:47

Hey Guys,

If you are still experiencing these issues, could you please send through your modem model and model number to snap.geekzone@snap.net.nz.

Cheers

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

AviZ

214 posts

Master Geek
Inactive user

#623081 10-May-2012 18:17

same viedo on highest video setting, buffers here

McGee

200 posts

Master Geek

#623091 10-May-2012 18:28

Speed test and youtube have nothing to do with each other.

What speed is the video loading at ?

SiliconAudio

97 posts

Master Geek

#623098 10-May-2012 18:35

OK, so I get home from work just now and try again and those videos are working great! So why was this so bad yesterday and so good today? I don't know the answer to that, but I think I should see what happens over the next few days before I throw my toys out of the cot.

Thanks for all the help folks - I will report back over the next few days.

EDIT: Here's the speed image