MyRepublic - New Fibre-only ISP

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#1153945 14-Oct-2014 21:19

Whinery:
NZCrusader:
Would also like to know which games are benefited too.

We are getting a list of games. We have some lists, but the request list and the done list don't match, so we want to get them closer before we publish a list. But one is coming. We just launched two days ago. Some of the details still needed some work. A huge network capable of giving thousands (and tens of thousands) the best Internet experience in NZ was the launch requirement. The minor details are the targets now. If we waited until everything was perfect, it'd take years. We, and the industry, move too fast for that.

We werent quite ready for the level of detail demanded here, and thought $99 unlimited fibre broadband, free Fiber TV, free phone on the best network in the country, try it free for 3 months, no obligation would get the interest, not the technical details on optimized games, or Fibre TV.

The best way to know if it's better than what you are on now is to try it, and come back here. I'll give you 3 months free. Just for you. I'll even throw in Fibre TV and a phone line.

And nobody seems to be asking the more interesting questions (at least to me). Does any other ISP use the ATA on the ONT for their voice? I don't know any that do. So ask about that. It makes the other guys look silly. Honestly, I'm not saying nobody else does it, but that I know the #1, #2, and #3 ISPs in the country don't. I didn't look at the other 70 or so. There are interesting details I am allowed to talk about without restriction.

But the ones that differentiate us in the market place are the "special sauce" and they want to keep some mystery around them to not have them immediately copied, as they are our differentiator, for the moment. Though that bar will be a moving one, as the other ISPs try to copy us. Why can I talk about the voice? Because there's nothing we are doing that isn't in the published LFC voice design guide. But the real question is, why can't any of the Big-3 figure out how to read a TUG? And why would they not want to follow it?

Regards,
Marc Whinery
Senior Product Manager, MyRepublic

The thing is Marc, the other stuff you list there (bolded) is all things we have seen before - other ISPs already do unlimited fibre broadband - and at faster speeds, other ISPs do phone lines, and all that stuff. 3 months free is interesting, but ultimately is just a promo, not that interesting to geeks.

However, the things that stand out as (potential) differnetiators are: 1) Fibre TV and 2) custom routing. That's why people here want to know about them. We're genuinely interested in what they are.

On the face of it Fibre TV sounds a lot like global mode, which other guys do for free, so we're interested in what is so different that justifies the $15 monthly charge (yes, I get it is free for now, but there is a very clear '$15' label on it). 'Providing a list of sites available' doesn't seem like it's worth $15, especially when half that list is already available in NZ anyway without any special system (spotify etc)

The custom routing sounds cool too - but for the gamer, they want to know whether the specific games they play will be improved, and by how much, so they can assess whether it will be better for them. So far, you haven't provided any sort of list of games, or given any indication whether it will be better or not.
I mean, if I played BF4 a lot, i'd be keen on an ISP which could lower my latency by 30ms. But since (AFAIK) the servers for BF4 are in Oz, and all ISPs take the direct route there already, will your custom routing make a difference? So far, you've given us nothing to suggest it would.
If I played WoW a lot, I might be interested in something lowering my ping by, say, 150ms, but if the impact was only 30ms, I'd be pretty 'meh' since WoW doesn't require the same twitch reflexes that BF4 does so a 30ms reduction isn't that useful.

Whinery

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#1153947 14-Oct-2014 21:24

sbiddle:
Whinery: Does any other ISP use the ATA on the ONT for their voice? I don't know any that do. So ask about that. It makes the other guys look silly. Honestly, I'm not saying nobody else does it, but that I know the #1, #2, and #3 ISPs in the country don't.

It makes you look silly when you don't know the #1 ISP is* using the ATA voice port.

There are pros and cons to using the ATA port. Just because you opt to use it doesn't make your voice solution any superior or worse than others.

*it's provisioned and does have bias on the line and can access a voice platform - it will be migrated across to a VoIP solution across once Spark finish reading the Broadworks instruction manual and can make it work.

So they don't use it now, but might soon? I'm not sure what you are saying in that qualification statement.

When I last dealt with them in May, they had no services on the ATA, if they have any on it now, they certainly didn't make a big deal of it. I'm not omniscient, but from what I know, and what you said, Telecom doesn't have a working service over the ATA on this day.

If they do, what is it? I can't see anything on their site that indicates they advertise any services that work over the ONT ATA.

So I'm curious, what can I buy from them today with a working voice service on the ONT ATA?

Marc

Whinery

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#1153962 14-Oct-2014 21:42

myfullflavour:

The audience on Geekzone aren't stupid, they want to know the ins and outs so they can make up their own mind on how your particular service feature is better.

"Trust us" doesn't fly, this audience deserves better.

They claim they've been lied to before. So the challenge is use it. 3 month free. Turn it on. Then come back and tell us what you think.

If it's lies until proven otherwise. Take 3 months to test our latency and performance.

Free for 3 months,no disconnect or cancellation fees.

Don't ask an ISP for their opinion of their service. Test it, try it. Then tell us.

You'll not want to go back.

I never said "trust us". Don't trust us. Use it. I never said to trust me, and obviously, there are plenty here that don't trust me. So don't.

3 months free. Use your P2P and tell us how it worked. Measure your server latency before signing up, and after. Post your results. I'm sure I could post some ping times, but I can use photoshop (well, actually I'd use GIMP, but who's counting), so that's not trustworthy. So the "proof" is sign up. It won't cost you anything. Tell people if our service is any different.

Make up your mind on how the service works by using it, not on a rating based on my answers to loaded questions, including ones from competitors with something to prove.

Making up your mind because you don't know how it works to decide to not try to find out whether it works seems illogical. Just sign up. If you do, you'll understand.

We think it's the best network in the country. You will too, but you have to try it first. Don't take my word for it.

Please, don't trust me. Verify. Prove me wrong.

Marc Whinery
Senior Product Manager, MyRepublic
www.myrepublic.co.nz

sbiddle

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#1153963 14-Oct-2014 21:44

Whinery:
So they don't use it now, but might soon? I'm not sure what you are saying in that qualification statement.

When I last dealt with them in May, they had no services on the ATA, if they have any on it now, they certainly didn't make a big deal of it. I'm not omniscient, but from what I know, and what you said, Telecom doesn't have a working service over the ATA on this day.

If they do, what is it? I can't see anything on their site that indicates they advertise any services that work over the ONT ATA.

So I'm curious, what can I buy from them today with a working voice service on the ONT ATA?

Marc

If you don't know what the status is with Spark and their voice solution and ONT then maybe you shouldn't be making comments on their service.

You seem to believe that just because you use the ONT port your solution is superior than those who chose to the use a RGW, which isn't necessarily the case.

sonyxperiageek

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#1153965 14-Oct-2014 21:45

Ok! So has anybody signed up with MyRepublic and are up and running to comment on them please?

Sony

PhantomNVD

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#1153967 14-Oct-2014 21:46

Now that's a man with Brass Ones.

Can't tell /won't tell but happy to give a no holds barred free trial without colour costs to all comers ASKING to be disproved. Unless you tied to a cop out clause already, or (like me) can't GET fibre, what could you lose???

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MichaelNZ

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#1153996 14-Oct-2014 22:14

Whinery:

And nobody seems to be asking the more interesting questions (at least to me). Does any other ISP use the ATA on the ONT for their voice? I don't know any that do. So ask about that. It makes the other guys look silly. Honestly, I'm not saying nobody else does it, but that I know the #1, #2, and #3 ISPs in the country don't. I didn't look at the other 70 or so. There are interesting details I am allowed to talk about without restriction.

Marc,

Despite being skeptical of your offering, I gave your your company the time of day and checked out your website. Based on what I saw, I would not personally go with your provider based on the headline offerings. This is not a criticism, but merely a statement that a small detail (in an area of the website which very few people would read) ruled out the suitability of your offering.

This is not to say we couldn't do a deal at some stage - contingent on yourselves offering something which mitigates the compatibility issue and everything else being in order.

However, as others have pointed out, your above statement does give me cause for concern. It is indicating that your company's 'points of difference' is trivial and narrow. While I am aware of the ATA port of the ONT, I do not care about it. I use a VoIP phone (Snom 760) and 2talk. I have no intention whatsoever of changing this.

Here is some examples of what I care about:
1. Consistent and good network performance
2. IPV6
3. Customer services who answer the phone quick and who are competent. I don't expect front line people to know as much as I do as long as they don't try and pull the wool over my eyes and/or feed me BS lines.
4. An ISP who keeps up with developments in the industry

From my point of view - looking at many of the big players there is a shortage of all round competence - but taken over the whole industry there is some other players who do offer a reasonable service. Even if you meet your marketing claims you won't be the only one.

If anything, the message I am getting (whether it's intended by you or not) is that you are so sure of yourselves and 'so great', any feedback or suggestions I would provide during a business relationship could be futile. Some confidence is good but too much is disconcerting to me. (If I was a client).

Put another way, my point of view is not how cool your offering is, but will you offer what *I* want now and in the future?

Some extra services (like geo unlocking) are of some interest to me. But their presence or lack of is not a deal breaker. My core requirements is really good connectivity and competent customer service.

That's it. I have noted the mod's hint and I hope this response and clarification is seen to be more constructive.

WFH Linux Systems and Networks Engineer in the Internet industry | Specialising in Mikrotik | APNIC member | Open to job offers | ZL2NET

NonprayingMantis

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#1154011 14-Oct-2014 22:43

Whinery:
sbiddle:
Whinery: Does any other ISP use the ATA on the ONT for their voice? I don't know any that do. So ask about that. It makes the other guys look silly. Honestly, I'm not saying nobody else does it, but that I know the #1, #2, and #3 ISPs in the country don't.

It makes you look silly when you don't know the #1 ISP is* using the ATA voice port.

There are pros and cons to using the ATA port. Just because you opt to use it doesn't make your voice solution any superior or worse than others.

*it's provisioned and does have bias on the line and can access a voice platform - it will be migrated across to a VoIP solution across once Spark finish reading the Broadworks instruction manual and can make it work.

So they don't use it now, but might soon? I'm not sure what you are saying in that qualification statement.

When I last dealt with them in May, they had no services on the ATA, if they have any on it now, they certainly didn't make a big deal of it. I'm not omniscient, but from what I know, and what you said, Telecom doesn't have a working service over the ATA on this day.

If they do, what is it? I can't see anything on their site that indicates they advertise any services that work over the ONT ATA.

So I'm curious, what can I buy from them today with a working voice service on the ONT ATA?

Marc

I don't get why this is a big deal. at all.
what difference does it make if they use the ATA or not?
I'm not trying to attack you with this, I genuinely don't know what the difference is. You obviously think it's a pretty big deal but why?
Is it better for customers to use the ATA port somehow? is it lower cost for the telco?

(I don't use a landline at all, voip or otherwise. I just use my mobile. should I care about this ATA port?)

myfullflavour

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#1154013 14-Oct-2014 22:52

NonprayingMantis: what difference does it make if they use the ATA or not?
I'm not trying to attack you with this, I genuinely don't know what the difference is. You obviously think it's a pretty big deal but why?
Is it better for customers to use the ATA port somehow? is it lower cost for the telco?

(I don't use a landline at all, voip or otherwise. I just use my mobile. should I care about this ATA port?)

For us, we have a Huawei RGW that was built to our spec, includes VoIP and works great for most of our customers.

We did however find that this Huawei RGW and a long list of other residential routers fell short on performance when it comes to our Giganet plan.

Only a couple of products so far that met our requirement and they don't include VoIP.

One compelling reason to do voice on the ONT is it gives the ability to use a wider-range of RGW.

NonprayingMantis

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#1154014 14-Oct-2014 22:53

PhantomNVD: Now that's a man with Brass Ones.

Can't tell /won't tell but happy to give a no holds barred free trial without colour costs to all comers ASKING to be disproved. Unless you tied to a cop out clause already, or (like me) can't GET fibre, what could you lose???

you could lose your broadband connection, or have terrible speeds, awful latency, have really crummy service. Even if you try it for a week then switch back, that's still a week with bad or no broadband

(to be clear, I'm not saying this will be the case, I'm sure it won't be, but I'm just making the point that with UFB you aren't just trying a new service, like you might with doing a free trial on dropbox or something, you are ALSO giving up your existing one at the same time)

michaelmurfy

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#1154016 14-Oct-2014 23:01

I think the only way we could solve this is:

A no-obligation trial to people who really want it on Port 2 of their ONT allowing them to keep their existing service whilst giving them the ability to compare the 2 providers for themselves (comparing a provider they know and trust to a new one). We, in NZ are quite loyal to those who have given us good service for quite some time and I am hesitant to change from a provider I know and love (Spark) who has never given me issues and has had great overall performance to once that is offering something a little different, it is not going to get me to sign up.

We have 4 Ethernet ports on our ONT's for a reason - and that is to allow other ISP's to provision services to other ports. With me, I use analogue phones still and am a little old-school however this goes for quite a bit of NZ.

When Bigpipe first launched for example they offered around 3 months for free, you didn't have to pay any money up-front and now they're very well known because of word of mouth so show NZ how your service is superior - it was zero risk for anyone wanting to take part so impress us and do it in a way it proves your service is superior by putting some testers on your network in a community just like this one.

Just an idea anyway, not sure if it has been already mentioned but just wanting the whole arguments on here to end. I do personally applaud you on trying something different and would happily be a tester and do whatever tests required to stop the arguments here.

Michael Murphy | https://murfy.nz
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540trickzter

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#1154023 14-Oct-2014 23:09

Too bad Fibre isn't coming to my street until ~June 2015 as I would take the plunge and sign up. 3 Months free trial is a great promo. My contract is up with Vodafone in December aswell... Will have to wait and see what's the best deals around when Fibre hits our area. The negativity of alot of the posts here is depressing and it does seem like you guys are ganging up on Whinery.

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Aredwood

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#1154053 15-Oct-2014 01:39

If I wasn't on contract I would sign up. As Im happy to pay for extra performance. Im with Snap as they seemed like the only ISP at the time that wasn't simply trying to offer more for less - cramming as many people as possible onto a given connection. And IPv6 as well. Although they gave me a free fritzbox and offered me VOIP, which I told then to not provision to me. Yet im not using either the fritzbox or the VOIP despite having it built into the monthly fee.

But if you can offer the trial on another ONT port. Then time for some load balancing on 2 UFB connections.

Also do any ISPs offer connections on the other ONT ports? As if not there will be a market for people in flats, adults still living with parents, wanting independent connections for business / personal ect. That you could target.

Lurch

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#1154060 15-Oct-2014 07:11

William Shatner endorses them so they must be all good ;-)

BarTender

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#1154078 15-Oct-2014 07:57

I don't know of any LFCs that offer the second or any additional ONT Ports for other RSPs.

So if you wanted an additional broadband connection then the LFC would typically install another ONT and provide service that way.

It's not to say that the ONTs technically couldn't provide service via the additional UNI Ports on the ONTs, but the northbound systems haven't been built to support it. If NorthPower, UFF, Enable or Chorus have provided such services via their online BSS services.

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