Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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455 posts

Ultimate Geek

#1307884 19-May-2015 17:00

Right so update.
Phone service as mentioned before was fixed(thank goodness for that)
However my speeds are still not even close to what I was getting and peak times is generally still usable. Rung up again because it was degraded at around 2PM ish (the speed was below 30mbps) and they basically said we need you to monitor it for 24-48 hours. I got told the same thing a week ago and I even did update them and I even mentioned my previous tickets before then.

There's also been no update whatsoever on if this is getting fixed. Literally am in the dark here.

I also want to know if others are still getting issues.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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andybrrr

30 posts

Geek

#1307982 19-May-2015 20:12

I haven't been playing often enough lately to know whether I still have latency issues .. as for speed .. still hovering in the 60mbps area.

I was previously getting a flat 100/20 .. ironically I'm getting faster than advertised upstream haha

PassiveFever81

367 posts

Ultimate Geek

#1307990 19-May-2015 20:21

kiwikiwi: Right so update.
Phone service as mentioned before was fixed(thank goodness for that)
However my speeds are still not even close to what I was getting and peak times is generally still usable. Rung up again because it was degraded at around 2PM ish (the speed was below 30mbps) and they basically said we need you to monitor it for 24-48 hours. I got told the same thing a week ago and I even did update them and I even mentioned my previous tickets before then.

There's also been no update whatsoever on if this is getting fixed. Literally am in the dark here.

I also want to know if others are still getting issues.

Also, still getting poor speeds, 23 max during the day, 16ish at night on my 30/10 fibre.

Did a few days of testing, didn't hear anything back.

Xanzoken

11 posts

Geek

#1308021 19-May-2015 21:20

Same thing here, in central Auckland area.

Before was getting 95/45 on 100/50 plan.

Ping to 8.8.8.8 double normal, ping to orcon DNS servers around 35 instead of < 5, and ping to JP around double as well at 280 instead of 140.

skylight01

54 posts

Master Geek

#1309548 21-May-2015 20:52

In 7 days, It will have been 3 weeks of latency issues and 2 months of reduced speeds

kiwikiwi

455 posts

Ultimate Geek

#1310478 23-May-2015 17:31

ubergeeknz is there an update as to what is going on? I've done so many steps through support.

So far they've gotten me to download their "Orcon Broadband Diagnostic" which seems incredibly dated and now they want me to take screenshots of FTP transfers.

I have been complaining and raising support tickets since the 30th of March and this is simply frustrating that my support tickets are only just getting noticed now and this doesn't seem to be getting any better at all.
Honestly I'd like to just leave but I am locked by contract. There are others still I'm sure that are still feeling the same frustration.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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linw

2849 posts

Uber Geek

#1310483 23-May-2015 17:46

Wow, those results are crazy. You certainly are long suffering and deserve better feedback IMHO. Must say the lack of feedback/action is atypical but still a worry.

Stupid thing is that it seems to affect only a few people. My 30/10 has never deviated from 27.7/9.8.

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kiwikiwi

455 posts

Ultimate Geek

#1310487 23-May-2015 18:00

linw: Wow, those results are crazy. You certainly are long suffering and deserve better feedback IMHO. Must say the lack of feedback/action is atypical but still a worry.

Stupid thing is that it seems to affect only a few people. My 30/10 has never deviated from 27.7/9.8.

The fact that I'm paying so much for a service I'm not even getting is crazy enough for me. Everything else is just icing on the probably the most awful tasting cake.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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Jase2985

13457 posts

Uber Geek

ID Verified

Lifetime subscriber

#1310522 23-May-2015 18:56

serriously just leave, if they ask/tell you to pay a fee for breaking the contract point them to the info i posted earlier about the Fair trading act which they are in breach of.

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=171348&page_no=6#1305599

tell them you will fight it, and im pretty sure they will back off, it wont be worth the effort/cost for a break fee.

kiwikiwi

455 posts

Ultimate Geek

#1310529 23-May-2015 19:04

Jase2985: serriously just leave, if they ask/tell you to pay a fee for breaking the contract point them to the info i posted earlier about the Fair trading act which they are in breach of.

http://www.geekzone.co.nz/forums.asp?forumid=40&topicid=171348&page_no=6#1305599

tell them you will fight it, and im pretty sure they will back off, it wont be worth the effort/cost for a break fee.

I won't break in yet. But I've done some serious consideration.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kiwikiwi

455 posts

Ultimate Geek

#1312129 26-May-2015 16:13

Another update. Apparently they're gonna take 10 business days to analyze my speed/latency issue.
Literally not even good enough.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kornflake

409 posts

Ultimate Geek

#1312228 26-May-2015 19:25

just leave bro, looking foward to see who the next lucky isp is going to be, tbh i havent really read this post but have you ruled out your own equipment? can one set up a pppoe connection directly off the ont.

PassiveFever81

367 posts

Ultimate Geek

#1312276 26-May-2015 20:48

Trying to play some BF4 tonight, kept getting severe rubber banding and pings in game of upto 350ms.
Trace looks a bit all over. Anyone else getting this tonight?

Tracing route to hosted-by.i3d.net [109.200.214.184]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Orcon.Home [192.168.20.1]
2 12 ms 11 ms 11 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3 127 ms 88 ms 90 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 12 ms 11 ms 11 ms 121.99.12.0
5 34 ms 108 ms 34 ms as4610.nsw.ix.asn.au [218.100.52.94]
6 34 ms 33 ms 34 ms as49544.nsw.ix.asn.au [218.100.52.60]
7 123 ms 82 ms 127 ms hosted-by.i3d.net [109.200.214.184]

Trace complete.

EDIT: And a few minutes after that trace its showing 35ms at hop 7 Strange...

kiwikiwi

455 posts

Ultimate Geek

#1312282 26-May-2015 20:50

Brandonrnz: Trying to play some BF4 tonight, kept getting severe rubber banding and pings in game of upto 350ms.
Trace looks a bit all over. Anyone else getting this tonight?

Tracing route to hosted-by.i3d.net [109.200.214.184]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms Orcon.Home [192.168.20.1]
2 12 ms 11 ms 11 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1
]
3 127 ms 88 ms 90 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 12 ms 11 ms 11 ms 121.99.12.0
5 34 ms 108 ms 34 ms as4610.nsw.ix.asn.au [218.100.52.94]
6 34 ms 33 ms 34 ms as49544.nsw.ix.asn.au [218.100.52.60]
7 123 ms 82 ms 127 ms hosted-by.i3d.net [109.200.214.184]

Trace complete.

EDIT: And a few minutes after that trace its showing 35ms at hop 7 Strange...

C:\Users\Kiwi>tracert 109.200.214.184

Tracing route to hosted-by.i3d.net [109.200.214.184]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms 121-99-252-1.bng1.nct.orcon.net.nz [121.99.252.1]
3 4 ms 3 ms 4 ms xe-2-2-0.cre1.nct.orcon.net.nz [121.98.9.141]
4 4 ms 4 ms 4 ms 121.99.12.0
5 27 ms 28 ms 26 ms as4610.nsw.ix.asn.au [218.100.52.94]
6 27 ms 26 ms 27 ms as49544.nsw.ix.asn.au [218.100.52.60]
7 27 ms 27 ms 27 ms hosted-by.i3d.net [109.200.214.184]

Trace complete.

Looks fine here and I just saw that edit too.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kiwikiwi

455 posts

Ultimate Geek

#1312284 26-May-2015 20:51

kornflake: just leave bro, looking foward to see who the next lucky isp is going to be, tbh i havent really read this post but have you ruled out your own equipment? can one set up a pppoe connection directly off the ont.

Yes but it's real hassle on my side, and for me to leave would be a very very very long conversation on the phone I may have put up a lot but I have patience.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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