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michaelmurfy
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  #2782831 23-Sep-2021 14:50
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Just want to chime in saying that all my family have now moved away from 2degrees mobile because of call quality issues. I'm still remaining on them due to data sharing but as soon as this stops I'll also be moving my mobiles away - thanks 2degrees for making this easy by matching your competitors plans...

 

The fact this is trivial to diagnose (refer back to my comment here: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=283864&page_no=16#2753592) speaks to me they simply don't care about this issue or there are other problems that have not been communicated to customers such as perhaps old equipment running voice soon to be replaced with Nokia Ericcson equipment as part of their 5G upgrade.

 

But either way the lack of communication has caused many people I know to move away.





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Spong
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  #2782842 23-Sep-2021 15:12
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I was also sent an exit questionnaire today by 2D and made it clear again the reasons we'd moved after 10x loyal years. I know at least 6x more people that have moved recently for the same sound quality issues. 





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ajw

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  #2782930 23-Sep-2021 15:55
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michaelmurfy:

 

Just want to chime in saying that all my family have now moved away from 2degrees mobile because of call quality issues. I'm still remaining on them due to data sharing but as soon as this stops I'll also be moving my mobiles away - thanks 2degrees for making this easy by matching your competitors plans...

 

The fact this is trivial to diagnose (refer back to my comment here: https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=283864&page_no=16#2753592) speaks to me they simply don't care about this issue or there are other problems that have not been communicated to customers such as perhaps old equipment running voice soon to be replaced with Nokia equipment as part of their 5G upgrade.

 

But either way the lack of communication has caused many people I know to move away.

 

 

Ericcson is the company installing 5g.

 

https://www.2degrees.nz/media-releases/2degrees-selects-ericsson-as-partner-for-5g-network-launch-in-2021/




richms
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  #2783144 23-Sep-2021 20:06
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I let all my sims with them lapse. Will get new ones from vodafone at some stage when I next want to sell something so not use my real numbers.





Richard rich.ms

michaelmurfy
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  #2783231 23-Sep-2021 21:41
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ajw:

 

Ericcson is the company installing 5g.

 

Too many 5G partners in NZ ;)





Michael Murphy | https://murfy.nz
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  #2790841 7-Oct-2021 07:31
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I just saw a tweet this morning VoLTE in Wellington anyone confirm? I was in Wellington yesterday just at the airport but no VoLTE

michaelmurfy
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  #2790878 7-Oct-2021 09:08
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Linux: I just saw a tweet this morning VoLTE in Wellington anyone confirm? I was in Wellington yesterday just at the airport but no VoLTE

 

Even if VoLTE was enabled (I am in a VoLTE area) it doesn't fix the voice quality issue... that is still as terrible as ever.





Michael Murphy | https://murfy.nz
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  #2790927 7-Oct-2021 09:43
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michaelmurfy:

 

Linux: I just saw a tweet this morning VoLTE in Wellington anyone confirm? I was in Wellington yesterday just at the airport but no VoLTE

 

Even if VoLTE was enabled (I am in a VoLTE area) it doesn't fix the voice quality issue... that is still as terrible as ever.

 

 

I am still at a loss as to why a serious telco would still have this issue after all this time. There has to be a commercial decision for this to be.


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  #2790985 7-Oct-2021 09:52
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@Mahon deploying new hardware with Ericsson I suspect they are the new RAN partner


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  #2791018 7-Oct-2021 10:23
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Just had my first VoLTE call and I thought it sounded markedly better than when done over 3G between carriers


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  #2791266 7-Oct-2021 14:44
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DjShadow:

 

Just had my first VoLTE call and I thought it sounded markedly better than when done over 3G between carriers

 

 

@DjShadow it it 100% better call quality


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  #2794921 14-Oct-2021 09:12
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My friend in ChristChurch has VoLTE showing up this morning


sxz

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  #2795799 15-Oct-2021 10:03
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VoLTE is now showing in Hamilton - with HD calling.  Sounds great :)


MaxineN
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  #2795802 15-Oct-2021 10:14
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Linux:

 

My friend in ChristChurch has VoLTE showing up this morning

 

 

 

 

Can confirm VoLTE is working in ChCh.

 

Bonus points my 2degrees test sim shows VoLTE on a unsupported device(Xiaomi Poco F3).

 

Xiaomi Users may rejoice.





Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.


michaelmurfy
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  #2795810 15-Oct-2021 10:32
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sxz:

 

VoLTE is now showing in Hamilton - with HD calling.  Sounds great :)

 

The only thing to note is this doesn't solve the cross-network call quality issue. 2degrees to Spark for example is still terrible.





Michael Murphy | https://murfy.nz
Referral Links: Quic Broadband (use R122101E7CV7Q for free setup)

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