2 Degrees Call Quality

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › 2 Degrees Call Quality

shrub

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#283864 16-Mar-2021 16:51

I was wondering if any other users have noticed call quality that's been slowly degrading over the last few months to the point were its now the talk of the office.

We have multiple mobile phones on the 2 degrees network that are experiencing issues with call quality. Its like the connection is lagging or the calls are getting quieter so we cant hear each other. The issue is across multiple devices Samsung s20/s10 iphone 10/11/se. When we call over whats app/ google meet or teams the call quality is much better and we can hold a conversation. Its gets even worse between 2degrees and spark. Today I thought a call dropped cos there was a couple of seconds of dead air and had to ask other person to repeat a lot back.

When contacting 2degrees today all we got was there is no issues with the network and to list examples/locations of calls which we will do for them.

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#2675608 16-Mar-2021 17:12

How are 2degrees to 2degrees calls?

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natedog

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#2675610 16-Mar-2021 17:13

I've recently switched from a lifetime with Vodafone to a 2d business account and have noticed consistently lower call quality in Canterbury on an iPhone 12 Pro. Others on both iPhone and Android devices have said the same. I haven't gone as far as thinking through the other network sides of calls, but interesting to hear you are experiencing the same.

shrub

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#2675614 16-Mar-2021 17:24

Yea I'm in Canterbury also, 2d to 2d is pretty poor

DjShadow

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#2675687 16-Mar-2021 19:09

I agree sound qual on 2degrees is not anywhere near as good as Spark or Vodafone. I do hope once they have VoLTE in place properly this will change, in saying that I've turned off Wifi Calling as the call qual on that is less than ideal.

natedog

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#2675689 16-Mar-2021 19:14

Yes forgot to mention, have also found the wifi calling particularly poor quality, though still better than nothing if there’s no mobile coverage.

Linux

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#2675691 16-Mar-2021 19:20

Call quality 2degrees to 2degrees is perfect when on Wi-Fi calling I use it daily!

Cross net calls do not sound as clear!

richms

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#2675748 16-Mar-2021 19:56

Incoming calls to work on 2degrees have always been the worst quality. Know they are 2 degrees because returning calls to them gets the creepy 2degrees voice man on voicemail. sounds like the bad days when people were all like "make you battery life better with this code" that changed it to the horrid GSM codec

Richard rich.ms

Spong

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#2675805 16-Mar-2021 21:30

I'm really frustrated with incoming calls from Spark and Vodafone to my 2D connection. The quality on my Galaxy S10 (2D version with 2D software) has always been so poor, I struggle to understand many callers. Muffled, distorted and generally very bad. That's using regular and WiFi Calling connections. 2D to 2D calls are fine. When people using hands-free and with heavy accents call me, I ask them to call me on my 2Talk landliine, which is much better. Sure hope 2D can improve this, as I'm considering moving. BTW, my Galaxy S10 is supposed to support VoLTE, but there are no settings, despite being an original 2D/2D software version. How do I turn this on?

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Linux

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#2675841 16-Mar-2021 21:56

If it is incoming calls it must be the same for outgoing calls

@spong see the 2degrees VoLTE thread this covers where VoLTE is live on the 2degrees network (North of Puhoi) only at the moment unless attached to RBI site in other locations and VoLTE is enabled in the handset already you do not need to turn the feature off / on

Spong

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#2675853 16-Mar-2021 22:14

Linux: If it is incoming calls it must be the same for outgoing calls

@spong see the 2degrees VoLTE thread this covers where VoLTE is live on the 2degrees network (North of Puhoi) only at the moment unless attached to RBI site in other locations and VoLTE is enabled in the handset already you do not need to turn the feature off / on

Yes, quality is poor for both incoming and outgoing. Being on the North Shore of Auckland, do you know when VoLTE on 2D will be active down this way?

Tivo upgrades to operate with the new OzTivo EPG, support and service. Over 400 performed here so far. See: www.hillcrest.net.nz

Linux

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#2675874 16-Mar-2021 22:50

Spong:

Linux: If it is incoming calls it must be the same for outgoing calls

@spong see the 2degrees VoLTE thread this covers where VoLTE is live on the 2degrees network (North of Puhoi) only at the moment unless attached to RBI site in other locations and VoLTE is enabled in the handset already you do not need to turn the feature off / on

Being on the North Shore of Auckland, do you know when VoLTE on 2D will be active down this way?

In the coming weeks / months

cisconz

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#2675875 16-Mar-2021 22:52

natedog:

I've recently switched from a lifetime with Vodafone to a 2d business account and have noticed consistently lower call quality in Canterbury on an iPhone 12 Pro. Others on both iPhone and Android devices have said the same. I haven't gone as far as thinking through the other network sides of calls, but interesting to hear you are experiencing the same.

I have recently done the same in Auckland, I am getting the same, as much as I got frustrated with dropped VF calls, at least I could hear consistently on them. And if I change to WhatsApp, or MS Teams the issue disappears.

Hmmmm

SaltyNZ

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#2675936 17-Mar-2021 08:10

As I mentioned in the other thread, our TDM interconnects are being phased out and hopefully will all be gone by the end of the year. It goes hand in hand with VoLTE. In any case as the industry looks towards switching off 3G in favour of LTE & NR only, nobody is going to want to still have legacy TDMs lying around.

iPad Pro 11" + iPhone 15 Pro Max + 2degrees 4tw!

These comments are my own and do not represent the opinions of 2degrees.

Mahon

473 posts

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#2675967 17-Mar-2021 09:28

SaltyNZ:

As I mentioned in the other thread, our TDM interconnects are being phased out and hopefully will all be gone by the end of the year. It goes hand in hand with VoLTE. In any case as the industry looks towards switching off 3G in favour of LTE & NR only, nobody is going to want to still have legacy TDMs lying around.

Does that explain why 2 degrees has such bad call quality across the board, including WIFI calling?

dt

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#2675982 17-Mar-2021 09:51

Appears to still be problem... I was on 2degrees years ago for my personal mob and switched providers because of the call quality..

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