Serious degraded performance outside of Orcon Network

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › Serious degraded performance outside of Orcon Network

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455 posts

Ultimate Geek
+1 received by user: 57

#1320220 9-Jun-2015 12:30

Lovely.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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Sounddude

I fix stuff!
1929 posts

Uber Geek
+1 received by user: 615

Trusted

2degrees

Lifetime subscriber

#1320226 9-Jun-2015 12:40

brookz: Orcon down for anyone else? Been down for me in Whangarei since 12

Planned work in Whangaeri last night

kiwikiwi

455 posts

Ultimate Geek
+1 received by user: 57

#1320262 9-Jun-2015 13:05

Sounddude:
brookz: Orcon down for anyone else? Been down for me in Whangarei since 12

Planned work in Whangaeri last night

Hasn't made a difference here.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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kiwikiwi

455 posts

Ultimate Geek
+1 received by user: 57

#1320502 9-Jun-2015 18:12

So tonight I've gone from this

to this

I haven't had any call back today on this getting fixed so I'll be ringing tomorrow.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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PassiveFever81

367 posts

Ultimate Geek
+1 received by user: 13

#1320513 9-Jun-2015 18:23

Really getting sick of these "Ultra Fast" speeds

Early April I got 27/10 consistantly

Today I was getting 18 down at 12:30PM, tonight, 14Mb.

Orcon have advised me that UFF are looking into it... Well, that was last wednesday when they started "looking into it", now it's just getting worse.

kiwikiwi

455 posts

Ultimate Geek
+1 received by user: 57

#1320553 9-Jun-2015 19:12

Well then.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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lagbort

263 posts

Ultimate Geek
+1 received by user: 73

ID Verified

#1320569 9-Jun-2015 19:45

Speeds just crashed 30 mins ago, haven't ever had this issue before...

UFB 100/50 plan

Speedtest

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

lagbort

263 posts

Ultimate Geek
+1 received by user: 73

ID Verified

#1320635 9-Jun-2015 20:38

Just spent 40 mins on the phone with Orcon "Support" to log a fault.

slight result...

Still, would have been nice to watch some netflix on a cold evening.

linw

2865 posts

Uber Geek
+1 received by user: 1169

#1321993 10-Jun-2015 12:04

Oh, wow, I have NEVER been below 27.7/9.7 till now. Now I see what you guys have been seeing. It now jumps around and gives 18-24 down.

Orcon, what the hell is going on? Your customers deserve some response as to what the problem is and when it will be fixed.

The deathly silence is appalling, especially as your guys on this forum have been very helpful up till now. It looks like they have been gagged on this issue.

I have been supportive since my UFB was installed in Aug 2012 and realise that technical issues can and do arise but it is the lack of information that is the real problem for me.

Insulting your loyal customers by ignoring them won't end well.

SCUZNUTS

2 posts

Wannabe Geek

#1322075 10-Jun-2015 13:05

Hi, I also have experienced drop in down speed since last night (09/06/2015)

After resetting the ONT + Router got 20 - 25 down randomly jumping between the two.

Today im getting the below;

kiwikiwi

455 posts

Ultimate Geek
+1 received by user: 57

#1322078 10-Jun-2015 13:11

So Orcons Head Office rang again and since it has not improved by the date they are letting me walk and they are waiving the termination fee. I deeply feel for any of the new users or old users on this thread who are still experiencing this issue and I hope you get a resolution soon.

What a nightmare this has been.

You can also follow me on twitter here @kiwifortw I do twitch streams every now and then at twitch.tv/kiwiforthewin :)

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lagbort

263 posts

Ultimate Geek
+1 received by user: 73

ID Verified

#1322084 10-Jun-2015 13:16

When I called last night, I was informed that an issue such as this has a 10 business day SLA...

Good thing we are moving to BigPipe in 7 days :D

fizzychicken

314 posts

Ultimate Geek
+1 received by user: 83

#1322115 10-Jun-2015 13:49

I was considering upgrading to fibre as I am on adsl with orcon (been a customer for 4 years). I currently only get 12Mbps down and 0.7Mbps up so any package was going to be an improvement (was aiming for the 100/50).

However,

This thread
https://www.truenet.co.nz/articles/april-2015-urban-broadband-report-40 (which is linked in all of orcon's documents)
The general attitude of people in their contact centre

have all put me off the idea of upgrading within Orcon, however I am unable to find a competitor who offers 100/50 for the same price. as it isnt urgent I may have to stick around and give it time to see if the overall performance of Orcon improves....I am very unmotivated to make the change.

https://keybase.io/fizzychicken

meesham

973 posts

Ultimate Geek
+1 received by user: 266

#1322143 10-Jun-2015 13:56

fizzychicken: I am unable to find a competitor who offers 100/50 for the same price.

If you're in their coverage area Bigpipe's 200/200 plan is only $4 more a month than Orcon's unlimited 100/50 plan, and much cheaper if you go for their 100/20 plan, but I can understand the want/need for more upstream.

fizzychicken

314 posts

Ultimate Geek
+1 received by user: 83

#1322164 10-Jun-2015 14:13

meesham:

If you're in their coverage area Bigpipe's 200/200 plan is only $4 more a month than Orcon's unlimited 100/50 plan, and much cheaper if you go for their 100/20 plan, but I can understand the want/need for more upstream.

plus the additional cost of getting my own router and whatever they decide to charge me for installation, however even without those additionals....I have no knowledge or experience of them and cannot find anyone who is a customer in my area (from pool of cow-orkers and friends).

https://keybase.io/fizzychicken

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