[Snap] Snap network outage

Forums › 2degrees (including Slingshot, Orcon, Flip, Stuff Fibre, MyRepublic, 2talk and Vocus) › [Snap] Snap network outage

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thekiwi

295 posts

Ultimate Geek

#654619 12-Jul-2012 15:12

Yeeehaaaaa back online. Now back to work :)

khull

1245 posts

Uber Geek

#654627 12-Jul-2012 15:36

can't remote back to my home machine so I have to reset when I get back tonight

mruane

420 posts

Ultimate Geek

#654636 12-Jul-2012 15:57

VDSL still not connecting from Wellington. Long wait so far ...

Klipspringer

2385 posts

Uber Geek
Inactive user

#654656 12-Jul-2012 16:21

still down in waikanae. naked dsl.

Klipspringer

2385 posts

Uber Geek
Inactive user

#654657 12-Jul-2012 16:21

still down in waikanae. naked dsl.

P1n3apqlExpr3ss

853 posts

Ultimate Geek

#654659 12-Jul-2012 16:25

Back up and running on the north shore

mruane

420 posts

Ultimate Geek

#654721 12-Jul-2012 18:00

Anyone else on VDSL in Wellington that has a connection now. I still have nothing after 6 hours!

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JayADee

2148 posts

Uber Geek

#654728 12-Jul-2012 18:09

I want to say thanks for the thread. Couldn't get through to their 0800 number so used my cell phone to check here, then checked their web site network status. Came back up for me after a few hours, about a half hour after being listed as resolved on Snap's site.

It's good to be able to check forums because our local exchange has in the past gone down a few times so I always need to know if it's a)me (only once when a router went kaput) b) the local exchange as a whole or c)the provider.

gjm

808 posts

Ultimate Geek

#654732 12-Jul-2012 18:14

I assumed it was my neighbours again after cutting through my line yesterday while putting up a new deck. Had the chorus tech out this a.m to fix it and thought that they had done it again this avo so was ready to come home with my angry face on. Luckily averted by checking geekzone first so thats one episode of angry neighbours you wont have to sit through.

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Klipspringer

2385 posts

Uber Geek
Inactive user

#654736 12-Jul-2012 18:26

BraaiGuy: still down in waikanae. naked dsl.

And we up again in waikanae ... 7 hours later

mruane

420 posts

Ultimate Geek

#654792 12-Jul-2012 20:32

Snap. If your listening, can you provide an update in respect of the outage for Wellington VDSL users. It's eight hours now and counting.

RalphFromSnap

776 posts

Ultimate Geek

Trusted

Snap Internet

#654832 12-Jul-2012 23:22

mruane: Snap. If your listening, can you provide an update in respect of the outage for Wellington VDSL users. It's eight hours now and counting.

Hi mruane, All services have been restored. If you are still offline please call our helpdesk on 0800276232, we are open 24/7.

To everyone effected by today's outage, we sincerely apologise for the inconvenience caused.

You can be assured that we have taken steps to ensure it does not happen again.

^RO

Snap

0800 BROADBAND (276 232)
www.snap.net.nz

@SnapInternet on Twitter
Snap Internet on Facebook

Our Social Media Team:
^RO Ricky - Technical Lead
^AT Ashleigh - Retail Marketing Coordinator